On Sunday, July 23, 2017, at a approximately 11:30 am, 20 KM east of Medicine Hat, Alberta, our truck (2014 Dodge Ram 3500) displayed this warning….8 km/h Max Service DEF System See Dealer.
Which resulted in the truck going into limp mode. At this time our employee called in to us – we are located in Black Diamond, Alberta – 300km away.
I then had to take him another truck immediately as a job was waiting on him. He was able to limp the truck into the city of Medicine Hat, where we switched vehicles so he could go to work. I managed to limp it to “City Chrysler” 982 Redcliff Drive SW, Medicine Hat, AB and left it parked at the front doors approximately at 4:00 pm, and dropped of the keys in your envelope – with a long explanation, and of where I would be staying in Medicine Hat.
I returned to your dealership service department when they first opened in the morning and spoke to Service Advisor, Curtis Petrick, and the mechanic. They were able to get the truck in right away, which was a relief. When I returned at 11am – the repair had been completed! The [problem was caused by a failed part that was on recall. Fortunately you folks have a great relationship your colleagues at another dealership in town and were able to procure a part from them and accomplish the fix required.
I really appreciated the excellent customer service I received from Curtis, the mechanic, and the rest of the staff. They were all very accommodating to my situation, friendly and knowledgeable.
Thank-you very much!
Pam OBrien - customer # 18716