BEWARE OF THIS SERVICE CENTER, THEY WILL NOT COVER WARRANTY WORK. WHEN THE ENGINE FAILED THEY ASKED US TO PRODUCE ALL OIL CHANGE RECORDS, TRYING TO DISCREDIT US TO SAY WE WERE NOT DOING REGULAR MAINTENANCE.
I had an issue 3 weeks ago where my 2015 Dodge Caravan was running rough and smelling rich, the engine light came on. I had my vehicle towed to Cochrane Dodge Chrysler Jeep to have the issue identified. They said it was a faulty starter and told us the problem was fixed. Fast forward 3 weeks and the problem came back again. I had the vehicle towed once again to the dealership.
Now the engine is seized due to a faulty injector dumping fuel into the system which caused a Rod to Bend. Cochrane Dodge is refusing to admit fault and will not cover the Engine under warranty (still under powertrain warranty). They are claiming it's the fuel system that caused the problem which is no longer covered. They continue to tell half-truths. We saw right away they were preparing to cover the repair, i.e asking for oil service records, which incidentally, we were able to produce. They did admit some fault saying they would knock a $1500 off the repair, which will cost $6,000 (used) or $10,000 (new). I am now getting my vehicle towed somewhere else. I cannot trust this service center