Cochrane Dodge Chrysler Jeep

Nous avons dû effectuer une réparation des freins de notre VR lors de notre voyage dans l'Ouest canadien en juin dernier. Nous désirons remercier sincèrement le gérant de service, Brett Knisley, qui nou notre VR lors de notre voyage dans l'Ouest canadien en juin dernier. Nous désirons remercier sincèrement le gérant de service, Brett Knisley, qui nous a si gentiment accueillis et qui a fait des pieds et des mains pour que la réparation se fasse le plus rapidement possible pour que nous puissions reprendre la route. Son professionnalisme, son accueil, sa disponibilité, son sourire ont fait en sorte que ce fut une très belle rencontre et que nous vous recommandons le département de service de ce garage. Dommage que nous demeurions si loin ! Merci Brett ! Hélène et Gilles Chicoine, Shefford, Québec More

They sold me a Mopar battery with a 3 year warranty 29 months ago. That battery now is bad and needs replacing. When I went there they said the battery warrantee was good for 28 months and that I missed t months ago. That battery now is bad and needs replacing. When I went there they said the battery warrantee was good for 28 months and that I missed the warrantee by one month. Mopar website says all batteries have a 3 year warrantee. They treated me like I had a Covid. Don't go there for service. More

We purchased a used 2016 GMC Denali from Cochrane Dodge and we were extremly pleased with the way Dean(Sales)and Tanner (Finance)handled the transaction with the utmost professionalism. We travelled to Co and we were extremly pleased with the way Dean(Sales)and Tanner (Finance)handled the transaction with the utmost professionalism. We travelled to Cochrane from North Eastern BC and were greeted in a very friendly manner. If we ever decide to purchase a Dodge vehicle we would definetly be getting in contact with these two fellows!! Thanks again Dean and Tanner. More

We approached Cochrane Dodge about extended warranty and additional vehicle protection. We were treated very well. True professional and quick to return a call or email. Highly recommend Tanner for all your additional vehicle protection. We were treated very well. True professional and quick to return a call or email. Highly recommend Tanner for all your after sale protections. More

We had purchased our vehicle at another dealer but approached Tanner Deitz about Cochrane Dodge handling the extended warrenty and the vehicle protection packeage. Tanner was very friendly and proffes approached Tanner Deitz about Cochrane Dodge handling the extended warrenty and the vehicle protection packeage. Tanner was very friendly and proffesional through the entire process. Excellant communicator, good job Tanner More

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou When you’re gathered around the corporate bbq, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou When you’re gathered around the corporate bbq, and your regaling your colleagues with tales of how “you showed him”, never forget that same story is being told around another bbq with future paying customers, and you aren’t the hero in that story. Small actions, like friendliness, pulling the vehicle up as you do for everyone else instead of just handing over fobs, showing off the vehicle that they just paid dearly for, maybe handing them one of your famous “test drive” apple pies, or just making a paying customer feel like their business is valuable and your grateful they chose you and not your competition, pays much better than that giddy feeling you got telling everyone how you showed him. Now, you got 2 stars instead of 1, and you would have got more if everyone treated customers like Tanner. He did the job as expected, treated the paying customer with the respect deserved, and will be remembered for “how he made us feel” More

Phoned first, spoke to Doug in parts. I had misplaced the only key to my 1998 Jeep and he told me he could make me a new one. Meantime hubby found a lost spare so I went to the dealership I had misplaced the only key to my 1998 Jeep and he told me he could make me a new one. Meantime hubby found a lost spare so I went to the dealership and Doug made me a new one… now I have a spare. Super guy, so accommodating. More

Zero Stars,Bought a used 2018 Ram from Cochrane Dodge, Zero Stars, Bought a used 2018 Ram from Cochrane Dodge, They dropped the ball by forgetting to do an out of province inspection on the truck, then it Zero Stars, Bought a used 2018 Ram from Cochrane Dodge, They dropped the ball by forgetting to do an out of province inspection on the truck, then it took them two day to get the registration sorted out. Typical dealership once they get your money, your nothing to them. I even put a call into the GM he said he would call me back once he got to the bottom of it. Update, ( I did get a call back from them during my work hours, they also texted me but again during my work hours. I did not get these till after they were closed. No follow up call. Guess thats on me to call them back for their mistake. Talked to the GM and he makes it sound like all I want is something for free, No, don't want anything from you as I will never recommend or deal with you again). Am I surprised? Nope! Thats how service is now a days. Makes me wonder if the out of province inspection was really done or just paper work filled out to make it look like it was done. Thanks Cochrane dodge for your great service. Kerry. More

We have bought 2 brand new dodge trucks from Cochrane Dodge. My Dodge 1500 has air-suspension and I had trouble with it a few years ago, freezing up. Cochrane Dodge repaired it and said I would likely Dodge. My Dodge 1500 has air-suspension and I had trouble with it a few years ago, freezing up. Cochrane Dodge repaired it and said I would likely never have an issue again. It happened again during the last cold snap. My truck was immobilized. We contacted Cody and he said they hadn’t really had many problems with them, but for $3400.00 they could install a conversion kit that removes the air suspension. Upon further investigation, we found that this is a known issue and there is a class-action lawsuit because of this design flaw. It’s sad knowing that they do not stand by the products they sell and will outright lie about it. Shame on Cochrane Dodge! More

Ram 3500 taken in for heater repair 4 times. First time they charged a lot for core flush and said fixed, 2nd time they said we “think” may be evaporator, charged $2k+, didn’t work. 3rd time they gave me a they charged a lot for core flush and said fixed, 2nd time they said we “think” may be evaporator, charged $2k+, didn’t work. 3rd time they gave me a grill cover, I said never needed one before!! 4th time they said core shot….$1.8k. So what was real problem? All I can say is their service department has no clue. Only kept going back to have previous work recognized. Not recognized a lot. On last visit I had no appointment, 2 weeks by the time they say they may repair…the quote was “you never had an appointment for 4th repair so we are fitting you in the best we can! Don’t count on this dealership for service! More