As in a previous review at a different dealership, the policy of recommending 5000km intervals on oil changes, even full synthetic oil, continues to benefit the dealership. As it is stated in the manufacturers manual oil changes for vehicles not in heavy service (read police, fire, ambulance, etc.) can be up to 13,000kms. Motor oils are far more advanced and capable than they were back in the day when 5000km changes were required. I had a discussion a few months ago with the manager of this dealership service department voicing my displeasure over this practice and the obvious disregard for the environment as well as the money grab it is. He assured me at that time this was going to be rectified and would no longer occur. So much for that. If this, or any, dealership would take their customers best interest ahead of their own desire for profit I would gladly provide a strongly favorable review. If they would only say something like, "the manual calls for less frequent oil changes given that your vehicle is not in heavy duty service, or would you like to continue with a 5000km change interval?", then the customer can make an informed decision. As it is this dealership's service department continues to hide behind old habits for the purpose of increasing profits at the customer and environments expense.
Understand that I do not hold the individual service technicians accountable for this as undoubtedly this is a management directive.