We have a 2014 Jeep Cherokee Limited. We heard from 4 owners of same vehicle, that they were having transmission problems, so we made an appointment with Brandon and wanted to discuss this with him. He assured us that he knew nothing about any transmission problems. Approx a year later ,while we were on our way back from AZ, our “service transmission “ light went on. We were in Utah. I called Brandon to ask him what he wanted us to do, as we were still covered under warranty. He wanted us to go to a dealer, which we did. They would not get out of their chair to do a diagnostic check to see if it was safe to drive. They would not be able to look at it for 2 days. Brandon refused to pay accommodations. We continued to drive. When we got home, we took it in. They removed the warning light. Next month the light comes on again. For a total of 3 times. On the 3rd time when I talked to Brandon, this is what he said,”You know I don’t like your transmission either, I’m going to give you a new one”. Isn’t that a professional response. They put in a new transmission. We are back in AZ, we have an oil leak and the muffler is not sounding right. We call Brandon, who tells us to take it to a dealership. They fix the oil leak, but Brandon wants us to wait and have the muffler fixed in Canada. I start to get upset with him, and tell him that he lied to us at the meeting telling us that he knew nothing about transmission problems. He totally loses it. Threatening to ban me from the dealership, to never ever call him a liar. Totally took strips off of me. Actually it was like I worked for the dealership and he was the customer. I listened to him “vent”. Instead of the other way around. Not professional at all. This is a Service Manager. I would suggest he gets some coaching on how to deal with upset customers. At the end of the day, he was not truthful with us!