If i could i would give the place a 0/5. The whole process of looking and buying a vehicle from this place was a horrible experience all together. For the sake of whom is reading this i will keep it as short, simple and to the point as possible.
The sales man KEN lied to about the price of the truck to get us to drive all the way from Edmonton to Canmore, knowing we had a budget and wanted to keep it with it, but when we got down there he said he couldn't keep the original deal that he said he would.
The sales man, finance, and MANAGER were all rude to my fiance and i, the left us waiting for service for 45 min, ignoring us, and talking to other customers that came in after us, just to tell us they are not going to move on price still. At that point we just took our keys back from the sales guy and just left.
The next day my fiance and i still really wanted the truck and were able to find a way to sell the vehicle we were going to trade in ourselves (because the dealership was lowballing us) and told them if they can honour the deal they originally got us to come down it will be sold 100% and that we were very disappointed with our service that we got, the sales guy was very rude to us and told us that he would "sue us if we left a bad review about him on social platforms".
Unfortunately it was such a good deal on the truck we didn't want to leave without it so we decided just to buy it, when we were talking to the finance guy he was rude, pushy and didn't apply the NURSE and OIL FIELD discount the my fiance and i qualify for and were also promised, and he added on extra charges that were not discussed.
Once we finally got in our new truck we seen that it was not detailed, there was dust on the dash and seats, streaks on the windows, and they didnt fix the problem we had asked them to fix before we bought it. There is more but these are just the big things. After all of this we never got an apology, or a thank you for even buying the truck.
Overall this was the worst experience buying anything ever and i really wish i bought a vehicle from a more deserving place in these times. Would ABSOLUTELY not recommend this place to anyone