Bait & Switch
My reason for this 1 star review is as follows:
May 2nd I contacted this dealership to seek preapproval for a Jeep, taking into consideration that I was trading in my Ford F150 that I have owned for 8 months and has under 5,000kms on it.
I was contacted by the salesman and after info was given a preapproval came through. At that time I made an appointment to go into the dealership. I am not one to waste my time or that of others, therefore the preapproval was key to my going in.
When I arrived one of the first things I did was grab a brochure they had for the upcoming Gladiator in 2020, as my man has interest in purchasing one.
My appointment went well, the salesman was super helpful. Once I left we texted back and forth for a couple of days while we hashed out a payment that would work within my budget. The final deal was for one of their fleet clearance vehicles, a brand new 2017 Jeep Sahara.
An appointment was made for me to come in at 9am May 18th for a test drive and signing off on papers. I was super excited and talked of little else. On Friday less then 24hours before my noted appointment I received a text while at work from the salesman informing me that he was forwarding me an email from his sales manager.
The email in short was rescinding the offer made and offering instead a lower end Jeep with less options then my truck has. The following is a copy and paste from that email.
"would result for a $14,350 loss to our company and that’s just a bit to aggressive. I am willing to loose max $8000 and place $2000 more then the trade is worth to make the deal go away". So he was willing to lose $10,000 in total but his bottom line that had him treat a client with such disregard was $4,350. He in his own words wanted to make the deal go away.
When I got that message at work Friday it truly ruined my day, I was crushed. It goes without saying that my man will not be coming to your dealership for the Gladiator. That said it would seem that you have no issues with losing one client so what's another right? Clearly honoring your word and client service are not high on your agenda.
St.Albert Dodge....Dodging on a Deal