St. Albert Dodge Chrysler Ltd

⭐ EXTREMELY DISAPPOINTED WITH xx. ALBERT DODGE! I purchased a 2021 Dodge Charger from xx. Albert Dodge, and my experience has been nothing short of frustrating and expensive. On ALBERT DODGE! I purchased a 2021 Dodge Charger from xx. Albert Dodge, and my experience has been nothing short of frustrating and expensive. On the very first day of driving my vehicle, the struts needed to be replaced. Now, just five months into ownership, with only approximately 50,000 km on the vehicle, I’ve been told that my brake pads and rotors need replacing because the rotors are badly warped. The estimated cost? Another $2,500 out of my pocket! I find it extremely difficult to believe that rotors in such poor condition suddenly became my responsibility after only five months of ownership. In my opinion, these issues should have been identified before the vehicle was sold. What makes this situation even more disappointing is xx. Albert Dodge’s refusal to assist with this additional expense. Their response is that it’s my responsibility. Excuse me? When a customer purchases a vehicle from a dealership, there should be some expectation of quality, transparency, and accountability. Having to deal with strut replacements on day one and now facing a $2,500 brake repair bill within five months is absolutely unacceptable in my opinion. I expected far better from a dealership selling used vehicles. I would NOT recommend xx. Albert Dodge to anyone. My experience has left me extremely disappointed, frustrated, and questioning the quality of the vehicles they sell. 🚗 Do yourself a favour, folks. Shop elsewhere and have any used vehicle thoroughly inspected by an independent mechanic before you buy. I certainly wish I had avoided this expensive and stressful experience. More

By far the worst experience I have had purchasing a vehicle. Purchased a used BMW on trade-in that was outfitted with BMW M Performance coilovers. They were blown, with no mention of this on the mec vehicle. Purchased a used BMW on trade-in that was outfitted with BMW M Performance coilovers. They were blown, with no mention of this on the mechanical inspection. According to them, everything was in tip-top shape. After contacting them regarding the issue a week after the purchase date, it took 8 weeks for replacement parts to correct the issue. A shuttle home was offered because a loaner vehicle was not available until the next day. The shuttle was to be over an hour wait. The loaner vehicle for the next day was never offered again. Very inconvenient. Once the parts arrived, they were replaced. However, they were replaced with a MUCH cheaper BC Racing BR Series coilover kit, which is the cheapest kit ($1,000 vs. $5,000 comparatively). The cheaper parts do not offer the same adjustment capabilities as the BMW M Performance brand. After asking if I could keep the original BMW M Performance coilovers, since they are expensive and I bought the vehicle with them being a selling feature, they refused. They are not part of a core exchange program or an insurance claim. I'm sure they were keeping them for someone to sell second-hand due to their high value. I was given the runaround about the service manager leaving for the day. After going back and forth in the service department and raising the issue, they reluctantly gave them back to me. My property that I paid for, I had to fight tooth and nail to get. I was not made aware that a much cheaper, incomparable part was going to be used to replace the BMW M Performance parts. This is a misrepresentation of a vehicle for sale and its mechanical inspection. I was only made aware of the much cheaper brand after I asked what brand they were over the phone prior to pickup. The parts were replaced with the cheapest possible option, which is NOT equivalent to the equipment I purchased the car knowing it had. They had to align the vehicle after replacing these components, and the front end now sits about 2" higher than the rear due to not being adjusted properly. This is misrepresentation of a motor vehicle for sale, theft, and consumer fraud. Do. Not. Go. Here. More

Professional dealership, clearly explained the process and reasoning for work required. Kept in constant touch provided updates throughout day when vehicle being worked on. Will definitely return for any and reasoning for work required. Kept in constant touch provided updates throughout day when vehicle being worked on. Will definitely return for any future service required. More

I will never buy a vehicle from anywhere else I have bought a lot of vehicle in my day and xx Albert Dodge was the best by far so if your looking for a new vehicle you know where to go bought a lot of vehicle in my day and xx Albert Dodge was the best by far so if your looking for a new vehicle you know where to go More