What started out as a good experience (with some hiccups that were worked out) buying a brand new 2500 Ram Laramie has ended in one of the worst. One basic protection I CLEARLY started must be on the truck was removed from the deal and "Dealer Specific" talk was used to muddle the conversation and never clear that I was not getting the Ceramic Coating I absolutely required to be on the truck. There is swirls all through the paint now after a month of ownership and only two washes. So, of course, I am left holding the bag because "I didn't pay for it" even though I clearly stated during negotiations that these are the items I want and this is what price it needs to fit into and they come back and say "All good we got it to fit into your requirements." UNFORTUNATELY, they didn't tell me they removed items that I requested to make it "fit"! The whole deal was marred with issues that the staff had worked diligently to make right as best they could. The truck was shipped up to Northern Alberta without the 3M paint protection being installed, which they got installed up here but not before the truck suffered paint chips. Nothing can be done about those now. I would have thought they would have worked with me more in rectifying this because of all hassles I did go through but I am left with a truck with the worst paint I have ever seen and that includes my last truck that was black and never had ceramic coating either. I went from being satisfied with the team to being completely upset and never less happy with a dealership. Their only solution was a discount if I drive 700km to them and have them do it. In the end, I was basically called a liar, that they "Don't Remember me asking for that" and I have no recourse.