Nor-Lan Chrysler Dodge Jeep Ram

Terrible experience at Norlan Chrysler Dodge in Grande Prairie. Beautiful place but, the service when buying a vechile from Brad Worona was a terrible experience for a senior couple. I will be telling ev Prairie. Beautiful place but, the service when buying a vechile from Brad Worona was a terrible experience for a senior couple. I will be telling everyone about my experience here. We even contacted Brennan Jones who is one of the managers told him our experience with Brad. How Brad yelled at us in front of everyone in the showroom. We are refunding your money for flares, but get your truck out of here now. The deal was to keep it there till Monday. Brad is not a good salesman he is very unprofessional. Also he has no customer service skills at all. We never even got an apology from Brad or the Management. All they said not very professional… that’s exactly how we feel. More

Service department and Brad Worona tried to pull a fast one on us with putting flares on. Mechanic took it out of packaging and threw all wrap away. Then when Brad sent text showing how flares looked. I di one on us with putting flares on. Mechanic took it out of packaging and threw all wrap away. Then when Brad sent text showing how flares looked. I did not like it at all. Told him no don’t put them on. So he took the flares and threw them back in box and threw it in back of our new truck and expected us to pay for them. I said I don’t want them. Brad said I cannot return them. Why??? Because the packaging is gone. Well who opened and threw the packaging out. It was the mechanic and you expect me to pay for your mechanic mistakes… Also felt very rushed in purchasing this truck. It was the end of the month and Brad wanted to be paid. He even told us that. Talked with management about this matter. This is not customer service Brad!! Maybe you should go back to being a mechanic like you said you were. Cause you suck at customer service. I couldn’t believe we talked to general manager about this and nothing was done. We never got an apology from Brad. So if you want to spend your hard earned money please don’t go here to purchase a vechiles. More

Booking time was fast, vehicle was done when they said it would be. No extra costs were added for un needed things done. Service center employees were polite and the service center was very clean. would be. No extra costs were added for un needed things done. Service center employees were polite and the service center was very clean. More

The dealership is awesome huge! ! Purchased truck from Brad. We were first going to buy diesel than I changed my mined and bought there demo truck. Ram 1500. Wanted extras put on tru ! Purchased truck from Brad. We were first going to buy diesel than I changed my mined and bought there demo truck. Ram 1500. Wanted extras put on truck but felt very rushed also was told from Brad to get my truck out of show room. When the deal was to keep it there till Monday. This dealer is awesome place it’s your worker Brad that was so rude and telling everyone in the dealer ship our business is not very professional so I suggest don’t see Brad if buying a vechile go see someone else. I felt very rushed. After when we received text from Brad saying we will give you refund for flares but get your truck out of here. Wow! After spending 75,000.00 there. It’s not dealership it’s was Brads attitude after we were rushed to pay for truck had to be done before end of month WHY?? When I picked up my truck I drove it to another garage and had 8,500.00 worth the extras put on the truck brand new Toyo tires. The proper flares, & painted to boot. Also a lift put in it. So what does that tell you. More

Norlan 5 stars: Tyler Johnston in sales and James in finance were awesome throughout the entire process. They went above and beyond to ensure that everything went smoothly, and being available whenever finance were awesome throughout the entire process. They went above and beyond to ensure that everything went smoothly, and being available whenever I had questions. Thanks for making my purchase a positive experience! More

Had a drive through oil change. Quick easy and efficient. Tire pressure lights are all off. Quick easy and efficient. Tire pressure lights are all off. More

I’ve been exclusively loyal to this dealership for 20 years, bought new and used multiple times and have had the majority of my service done here as well. I’ve made great professional relationships over years, bought new and used multiple times and have had the majority of my service done here as well. I’ve made great professional relationships over the years with a very personable feeling and overall have had great experiences and have always felt respected and well taken care of in a timely fashion. I will continue to do business with this dealership even as I move and work away from this city as much as possible. More

I was sold a used 2014 Ram 1500, and the engine failed with a little over 2 years left on the payments. I have had to pursue voluntary repossession. This is so wrong. I'll be pursuing an escalation of with a little over 2 years left on the payments. I have had to pursue voluntary repossession. This is so wrong. I'll be pursuing an escalation of this with AMVIC, as well as other avenues. More

I had great service at Norlan as I always do. I love that they have a courtacy vehicle to take me back to work and then pick me up to take me back to Norlan when my vehicle is ready! Thankyou guy I love that they have a courtacy vehicle to take me back to work and then pick me up to take me back to Norlan when my vehicle is ready! Thankyou guys for being such an amazing plce to have my vehicle serviced! More

Saw a crack in our winters tire and let us know instead of slapping them on, don’t need a flat in winter, thank you! of slapping them on, don’t need a flat in winter, thank you! More