We traded in our 2019 Hyundai Tuscon for a Dodge Ram
Classic 2019 in Feb 2022. Initially we were really happy with the service from everyone, however when our car loan was meant to have been paid off th
Classic 2019 in Feb 2022. Initially we were really happy with the service from everyone, however when our car loan was meant to have been paid off they didn't clear the whole account balance, which resulted in us having to pay for 2 car loans for the whole of the month of March. Then, when we asked them about this, we were given the run around by the loan manager, he never returned our calls, the loan staff member we were previously dealing with named Angela left the company soon after 'paying off our previous loan'. This has resulted in us being financially in the crapper and to rectify the situation instead of cutting us a cheque for the difference (close to $500 I might add), they sent it to the bank and now we are going to have to wait another month to get our money back. Then they tell you different excuses, "we sent the cheque" -they did not, "we can pay you so you don't have to wait" - then their policy mysteriously changes so they can't do that for you. Randy was initially helpful, then NEVER returned any of our phone calls.
Another example of their incompetence is when we initially applied for the loan through Varsity they checked our credit not once, not twice but 7 TIMES which has resulted in our credit rating taking a HUGE hit. It's like they give you great service when they know they are getting a sale, going above and beyond but once the purchase is done, YOU DON'T MATTER! There are too many people, too many ego's and not enough caring for the customer. I would not recommend dealing with these people, they seem good initially, don't listen to what you can afford, and then add on extras such as warranties that they don't even talk to you about before adding it on. They must make money by adding extra's on, more money in their pockets, not ours and it's very disappointing to say the least.
DON"T BE FOOLED LIKE WE WERE!! Still waiting.....no refund yet and we have another car payment coming out this week....so frustrating!! We will be booking car services through another provider, we don't want to put even more money into this circus.