"Poor management FYI lier "
Poor quality service, avoiding customer, left vehicle in worse shape. Would never ever recommend this service department or dealership to anyone. My advice to improve is simple, call your customer and communicate better in the future, care about your quality of service and never ever avoid a situation you are responsible for!!!
"Service Department Aaron Johnson"
We have been dealing with the service department for over a month now. We had an insurance claim on our Jeep and it has been a terrible experience. The service department continually said it would be done by a certain date but it would always get delayed. They don’t call to let us know though we would have to continually follow up. They told us our vehicle would be ready for sure so we drove 5 hours to pick it up and when we got there it was not ready. They had been replacing a headliner and doing electrical work and had forgotten to hollyhock the sun roof back up. When we picked up the vehicle later that day we noticed the headliner was not installed properly and several panels were very loose. They told us we could get the work done closer to home. We also had an electrical fault a few days after pick up even though we were assured the vehicle was safe to drive. We took the vehicle to a dodge dealer closer to home to have the adjustments done and received an email from varsity saying the work was approved. Now varsity is saying the work isn’t approved and we need to bring it back to Calgary to have the work done. On top of that they continually transfer and keep you on hold. Will definitely be filing an AMVIV complaint first thing Monday morning!
"Pro master van is a lemon and Varsity can’t fix it"
engine light on pro master work van has been on since day one. They have not been able to find the problem (even put a new wire harness in it lol)
We decided that we would just drive it as they can’t fix it and it seams to run ok.
Took it in for service Jan 2019.
Mentioned this yet again...got a $342.00 bill to assess this engine light. They now say it can be fixed for $500.00.
I will never ever return to this place again (I have purchased 5 vehicles over the last 12 years from them)