Where do we even start?
We were given a recommendation to come to this dealership, under the onus that my close friend whom works there would be receiving commission on the
We were given a recommendation to come to this dealership, under the onus that my close friend whom works there would be receiving commission on the sale of the vehicle she helped me buy. From start to finish, an absolute horrible experience.
I went there looking for a truck, and to sell my SUV. I found a vehicle I liked, and felt immediate hard pressure as the sales person kept pushing and asking if I would buy today. Paperwork wasn’t done properly, they had to drive an employee out to finish the paperwork. I spent almost SEVEN hours as they messed around. The salesman kept pushing and pushing, The only way I’d get this price is if I bought today. They tried undercutting me on the cost of my SUV, and finally after wasting a ton of time, got what it was worth. There are a TON of issues with my new vehicle, drove off the lot with check engine lights all over it. Wrong spark plugs were installed, causing engine issues. Parking brake was non existent, cruise control didn’t work, the lighting under the seats was broken, etc etc etc.. I could go on and on. Vehicle was disgusting and not detailed. I also bought a warranty. When I informed them of the issues with my new vehicle, they fixed the spark plugs, parking brake, told me that the cruise control isn’t their problem, and sent me on my way. Brought the vehicle back to get a liner put in it, and they detailed it. Left our carpets, seats, sopping wet and dust all over the interior still. The general manager sent me a text message stating they’d be sending out a review, and to give them 100%, or to contact them. I contacted Randy Sander again, but didn’t hear back until weeks later. He also passed the buck. If I could go back in time and not trade my vehicle in for this lemon of a truck, I would. Find a different dealership, these guys are shady.