I purchased a used truck from Southtown last week. Needless to say every step along the way was more painful than the previous. I first called to inquire about a vehicle and Max was extremely helpful. He was able to tell me the history of the vehicle and understand what I was looking for when it came to features and price. Then came the sales manager Eddie. Eddie was quick to see that the truck was what I was looking for. He wanted a commitment and a close. "So Tyler, what do we have to do to get a commitment from you today?" he asked. I replied "Eddie, that truck with a tonneau cover, and a price of $26000 off the lot." He agreed by replying "$26000 off the lot and I wont lose a deal over a tonneau." (We agreed before that I was ok with a used cover.)
Fast forward two days later. I meet with Max and drive the truck. He informs me there has been some issues finding a tonneau but he is working on it. We drive the truck and I am happy with it. Its in my price range, and all the features meet my expectations. Eddie meets with us and asks us if we are ready to buy the truck. I am. He says alright $26000 plus GST and we will be ready to go. "Whoa whoa whoa, I thought we agreed to $26000 off the lot. Which means taxes in no?" I ask. Eddie replies "Off the lot still means plus GST. Had you have said "All in" I would have known you were including GST." They still agree to working on the tonneau. They walk away to try to talk about the price and get consultation from above. In comes Senior Sales Manage Mike. Mike starts by saying "He's not here to say no." Due to the condition of the vehicle and the extra cost with the GST, we asked if they would be willing to cover undercoating? Mike replied with "Absolutely not." When we ask about the price he begins to try to discredit me and calling me a liar that I can't even get my story straight. He then goes on to say the price is a great deal and that "He doesn't even want to sell us the vehicle anymore."
If the truck wasn't everything I wanted I would have walked. I knew I was getting a good price however, I was promised a price and a tonneau over the phone. They didn't keep their promise on either. 0/10 would not recommend Southtown. 0/10 customer service for Mike. Max was awesome, did everything he could - 8/10. Eddie did what he could. I question if maybe he got ahead of himself on the phone with the deal he made. He could have been honest about that and I would have been ok with it and more understanding but he wasn't - 4/10.
tl;dr All in all I do not recommend Southtown Chrysler. If you are dealing with them, make sure you get everything in writing because their integrity when it comes to what they say is worthless.