Stay away from this place. - dboam27
Stay away from this place.
The last time I visited this dealership was in the latter stages of the Summer of 2023, over some unresolved issues with my vehicle.
These were, namely, tire pressure sensors giving me indications on my vehicle's instrument panel that numerous innertubes were underinflated yet, just as I've incurred several punctures to several of them, they so rarely reflect the actual leaks. Also, my vehicle frequently does not lock upon turning it off and vacating it, to the extent that I've often had to repeatedly turn it on, then off, until it does so.
At the end of this visit, I was ripped off via having been charged a service / diagnostic fee of $79.99 which yielded absolutely no results. These have been persistent issues since I purchased this vehicle yet, because the indications on its instrument panel did not happen to be going off on the very day I returned here, they told me I would have to return when they were in effect.
Again, Carl told me he could come by a new battery for the first fob I was given over a year ago, but, over a year later, I've received absolutely zero related follow-up from them. I was never certain if my used vehicle had come with a physical owner's manual, so I mentioned that to Carl, who subsequently said he'd look into that but, again, I was left hanging.
Communication between various staff here is poor, and / or they just hope you'll forget about their negligence and return, giving them even more money for few - no results. Last Summer, they called me several times reminding me that my vehicle was due for servicing, despite my numerous complaints, to which I replied by way of saying I had no reason to return to a dealership giving me false promises, no results, etc. Several times, one party has told me they'll relay my complaints to another one, yet I received no related follow-up whatsoever. Clearly, they just don't want to deal with anything that will cost them time and money.
In the past few weeks, I was needled with an E-Mail reminding me that my vehicle was due for servicing. After all of this, really?
They really don't care here. It's frequently a matter of one party pawning of your complaints, issues, etc. to another. Often, you'll never even hear back unless and until you stay on them. Do not go here and if you've already purchased a vehicle from them. I'd strongly suggest going elsewhere for servicing. More recently, I've been frequenting smaller, family-operated garages for maintenance and repair-related work and, am finding most of those I've been too be far more honest as well as capable of carrying-out most - all of the servicing my vehicle requires at better prices. From the get go, they seemed to hope I wouldn't notice that my vehicle's fourth floor mat was absent.
What they do care about here, forever, is that you'll just forget about their lack of diligence and return. I'd take their use of the term "certified pre-owned" with a proverbial grain of salt. You can expect to be charged top dollar for little - nothing in your vehicle's level of reliability, the quality of their service, etc.
Devin B., owner of a 2020 "certified pre-owned" Chevrolet Impala Premier.
Read More