In mid December my personal vehicle was hit by a transport truck. The insurance company wrote it off. I had my previous vehicle for 10+ years. I had made the original purchase from Stonleigh Motors in Midland. The truck was great, the people were fantastic and everyone was open and up front from the beginning.
Flash forward 10+ years. I return to the small town of Midland for the upfront honest service I received the last vehicle purchase. This time was a different story.
I explain my situation, my truck is a write off, and I’ve been given less than a week to purchase a replacement vehicle. I’m self employed so that limits my options for finance. I have to buy it out right. I’m basically in a bad spot and after explaining the situation to the sales rep, I figured I was in good hands.
I found a vehicle online. The price was X. After test driving the vehicle I was ready to talk some numbers. The sales rep has “the talk” with the sales manager. After a few minutes the sales rep returns with a price that’s higher than what was advertised on the internet. He diverts attention away by telling me how expensive everyone else is selling the similar truck. I rejected the offer. It makes no sense to pay more than what’s advertised. They return with a second offer. This offer is still higher than the internet price. I didn’t feel comfortable at this time so I left. I’m in a desperate situation to buy but for some reason I’m getting inflated pricing.
That night I’m surfing the web and the truck from Tom smith, that I just test drove is still listed for a lower price, taxes in, compared to what I was offered. I can’t believe what I’m seeing.
Monday rolls around, the sales rep calls me and I brought to his attention the price difference. He explains to me that there are license fees. That did not total the cost I was offered, and was more expensive than the internet price. Then he explains that they build waranty costs right into the sales price. No matter if you want them or not ..... that troubling part is, every combination of “hidden fees” they add in, never totalled the amount I was presented in the dealership. So they actually inflated the costs and added some hidden fees to take advantage of my desperate situation.
If you’re looking for over priced vehicles, hidden fees, and shady service, this is your dealership to shop at. I feel bad for the individuals that recently purchased from Tom Smith and were over charged with the hidden fees. I feel even worse because the move was made by a manager at the dealership to take advantage of a poor customer. I feel bad for the sales staff that try their best to help customers, just to have managers try and hustle customers. What a sickening way to conduct business in a small town.
I was able to find a similar vehicle than the one I test drove at Tom Smith. After one phone call to Uxbridge GM I was given fair pricing, and honest service. I made the purchase from Uxbridge. A place I should have gone to first. They talked to me and met my needs. They didn’t bash other dealerships pricing, they didn’t hide any fees, and they treated me fairly from the minute I called.