Surgenor Chevrolet Buick GMC Cadillac Ltd (Ottawa)

This dealership. .. like most, is there to bend you over and squeeze all your money from you, and then leave you by the wayside. I was sold a brand new silverado .. like most, is there to bend you over and squeeze all your money from you, and then leave you by the wayside. I was sold a brand new silverado in 2019. great truck, ideally, to start up my business. My intention in buying new instead of used was the assurance that the quality of the performance and pieces was ensured and that service actually served a purpose. I haven't once been into service for a repair, but I have been in for countless recalls, exceptionally failed oil changes (my oil pan and filter are still damaged and leaking from whatever they did under there), a good dose of patronizing from the service staff reminding me "you have to drive the vehicle so the rotors dont rust" after slapping me a bill for $800.00, when I had just dropped it off for said failed oil change. Well, I should be fair, they did change the oil, and then it emptied itself all over my dirveway and had to be brought in an emergency to the nearest garage to avoid the engine siezing. The garage owner was dumbfounded at the dealership's method for handling this. Meanwhile, I had expressed my concerns to the dealership and they suggested "just keep topping it up". And offered me an appointment some weeks out. It made a great antithesis to the patronizing comments I received at the service desk where this problem was actually born: "drive it more often, you dont drive it enough" and now their advice had changed to "top up the oil, keep topping it up and dont drive the truck". That's quite a confounding set of instructions. Moreover, from the beginning, the radio has been buggy, randomly shutting off while I'm driving, going black etc. A simple search online showed me that this mode of radio was known for these defects. What did the service professionals tell me when I expressed my concerns the first year? "The radio must be too cold". Then, the next year, it was "probably too warm" and they reset the system. This year, I actually had to email all the managers simultaneously to have this looked at and as it turns out there is a radio module piece known to be defective and is easily replaced, and would have been in stock and not on backorder had they taken the time to know their own products. Three years I waited for this radio to simply function, but now...! Last year's oil pan defect-failed-oil-change event has recurred and now my business truck of less than 3 years and less than 30,000km is pissing oil like gutter trash and has an unusable electronics system. So if I can't use the engine, I can't use the electronics what is this but a heap of metal and wasted effort? Service will either deflect me or schedule me some time in 2050 when ny warranty has been dead for many years. In any case, everything you heard about car dealerships and service departments are the true. Once you've signed that document and the money is in their account, you're less than an apparition. Expect to be critically ignored while your warranty expires, be shafted to this or that service appointment to no avail, have all your pieces on backorder until they arrive but another defect in the vehicle makes it impossible to arrive to the appointment, so the piece is sent back to the warehouse, then goes on backorder... Expect to speak to defense wall secretaries, who are always happy to "schedule an appointment", never hear from a manager to the degree of actually resolving a problem, and exceptional, fast and immediate care from multiple team members if you mention you want to buy some tires. It's a tremendous black hole, where money goes and disappears. In fact, this dealership and their associates are a lot like their vehicles: After the first year, the paint wears off the bottom, and while it may look put together on the outside, rust is eating at the frame, like it was designed to decay. More

Got a used Chevy Cruze here last year. They hid the condition of the car. The dealer sent only two pages of the Carfax, then was pushing me to come in and test drive it. After the test drive they final condition of the car. The dealer sent only two pages of the Carfax, then was pushing me to come in and test drive it. After the test drive they finally sent the third page, claiming there was "a problem with their scanner". Yeah, right. Page three contained info about a collision. After purchase, he gave me a dud second fob. The shop kindly replaced it later and said that was dishonest. After purchase, the guy also said "we did a safety and changed the oil, ready to go. A lie. When I had oil checked at the gas station they said " you need an oil change pronto." The service shop at Surgenor said the oil hadn't been changed in over 10 thousand kilometers and the gasket screw was stripped so they had to order a replacement part to actually change the oil. To their credit they did this for free (well guess what, your dealer sold me a car and lied about the oil change and the car's condition) On top of that, the front brake disks were already worn out and had to be replaced shortly after. Watch out for these guys. More

Just drove out yesterday a used Ram at a great price, and after visiting several dealers I am very happy to have given my business to the more than professional gentleman I dealt with, John who locked me in after visiting several dealers I am very happy to have given my business to the more than professional gentleman I dealt with, John who locked me in for a test drive despite a very high demand for the truck I was looking for he made sure it happened Matt in sales was the best no pressure just a great guy with an awesome personality Frank with financing, this guy made it happen was in and out of his office in 20 minutes dealt with the other finance company directly for me for my trade And made it a worry free experience I will buy another vehicle at this dealer and I will refer this dealer and these guys to anyone I know is looking to buy a new or used vehicle Thank you guys for making this a stress fre environment More

Purchase of a 2019 showroom Blazer As a returning customer to Surgenor, I have always felt that my business was appreciated. This dealership offers the best service from start to finish As a returning customer to Surgenor, I have always felt that my business was appreciated. This dealership offers the best service from start to finish. Jon Daze-Yach took the time to listen to my needs and offered sound advice as to my choice vehicle - the Blazer! When Austin McLaren stepped in to negotiate a deal that would allow for a good trade-in as well as juggling the numbers, I thought that this dealership and myself were in a win-win situation. For my 33 years driving experience, this is the one for me! Thank you team Surgenor! More

TRULY THE BEST - DEFINITELY RECOMMENDED!!! Looking for a relaxed professional no-pressure atmosphere to purchase/lease a vehicle? Look no further than Surgenor! It was in fact my very first exp Looking for a relaxed professional no-pressure atmosphere to purchase/lease a vehicle? Look no further than Surgenor! It was in fact my very first experience in leasing a car! "Jon Daze-Yach" at Surgenor was able to offer me the PERFECT deal for the car that I was super interested in! He was extremely knowledgeable, professional, and passionate in helping me through the process. I could not be happier with my lease!!! Truly impressed with the level of service from Jon and the whole team at Surgenor! Would definitely recommend him to family & friends! 5-STAR!!! More

Great Experience In my 64 years, I have dealt with many car dealerships and I can tell you that my experience here was great. They are professional, knowledgeable a In my 64 years, I have dealt with many car dealerships and I can tell you that my experience here was great. They are professional, knowledgeable and most importantly, they are honest. Tony Norman is outstanding and I highly recommend him for anyone looking for a vehicle. He is pleasant, smart and you'll really like his British accent! More

Purchase of a 2020 Cadillac XT5 I recently purchased a new 2020 Cadillac XT5 from Surgenor Ottawa. This is the 8th car I bought from Surgenor since 1998 and since then I always ha I recently purchased a new 2020 Cadillac XT5 from Surgenor Ottawa. This is the 8th car I bought from Surgenor since 1998 and since then I always had the best service from the sales consultant Andre Naim. Before buying every car, he will send to me all the documents in regards to the car specifications, financing, etc.... and won’t deliver the car to me until I am fully satisfied. I never had any issues with Surgenor nor Andre. Keep up the good job. More

Merci a Pierre Bertrand pour un excellent service. Il c est occupé de tous les détails de l achat de notre nouveau véhicule et a rendue l expérience agréable. est occupé de tous les détails de l achat de notre nouveau véhicule et a rendue l expérience agréable. More

Thanks Tony for the good service! You give me good advices and your help me to make a choise. I will return soin to see you! advices and your help me to make a choise. I will return soin to see you! More

Tony Norman ma aidé dans ma sélection de véhicules. Il a su m'aider avec mes besoins pour choisir le bon véhicule. Tony est un très bon vendeur et je le recommande a tous. Thanks . su m'aider avec mes besoins pour choisir le bon véhicule. Tony est un très bon vendeur et je le recommande a tous. Thanks . More