THEY SOLD MY MOTHER A CAR THEY DIDN'T HAVE! My mother and father have both driven GM vehicles for the past 25 years and never have they experienced something like this until they made the mistake of dealing with Eastside GM. Just like every other car purchase, a negotiation took place, a contract was written and signed, a deposit was made and a VIN number was provided...but she was left empty handed. Two days later they informed her that they had actually sold her vehicle to someone else, and then tried to get her to pay even more money for a more expensive trim level that she did not want or need, in addition to the cost of transporting it from another city. A "GM Ambassador" was contacted and assured my mother that they would "get to the bottom of this", but to her disappointment they were useless in making up for the dealership's incompetence. My mother was even lied to about the details of the contract by the manager, who claimed things that were not even there and went as far as to say that the contract was now cancelled without her consent. Apparently, this kind of screw up is "common" and nothing to be upset about. I guess disappointing loyal customers is common practice for Eastside GM and especially GM's "ambassadors". Then they'll wonder why more and more people turn to different brands. You just lost two loyal customers and one potential buyer (me). Thanks for nothing.