Buying the car and dealing with the Sales team as a pleasure. Dealing with the Finance was quick and easy but ended up being expensive (more on that coming. Issues started once we got close to end of the warranty.
When we sat with the Finance person, we were up sold a few things, that is regular and no issue with that. We got the extended warranty, a device that should keep rust away (no rust for $700 YAY), and a paint protection package ($2500 i believe). I asked about the paint protection to see if scratches and sandblasting was included and was told that they usually aren't but "we can do that for you *wink**wink*" so we got it.
Fast forward a few years and I have a scuff on the top of the back bumper. My wife takes the car in and the service guy tells her that isn't covered. So I go see them and ask about it, they tell me the same thing so I mention what the finance guy had said. I was told to go talk to him. So I did that, I wait until he's not with someone and approach him, I get to his office, ask to talk about it. This is where my trust in Myers started to drop. He doesn't offer me a seat and goes on the defense right away and tells me "he would never say that". I called the Customer Care at Chev directly and after looking up what it was they cannot do anything as it's the dealership that sells those services and not them but asked me to go see the Service manager (Trevor). I went to see him and we discussed the issue, he brought another finance guy over and I was explained that the Paint Protection is ..."Usually for when rust eats through the metal." I asked him why would I buy that for over $2k when I paid $700 for a device that would prevent rust? They just looked at each other and couldn't answer but offered to use a paint touch up pen thingy to make me happy (no red flag there). So i left it with a it's my fault for falling for it...buyer beware and get things in writing.
I had my car serviced here still up until that.
I started getting my oil change somewhere else and at around 95000km was told that the engine is leaking oil and I should take it to the dealership. So I went back and asked if that was under warranty, they told me it was. So they checked and couldn't see anything. I went back home and saw some oil on the driveway, so I went back and they would put a dye in the oil so they could see if there was a leak and to come back in a week. Did that too but since it had rained that day "we can't tell, please come back in a few weeks to give it a good time". So I went back again after a few weeks (we had done a lot of driving for a family vacation so we are now over the 100000km warranty) and yet again they can't see anything.
I get a call from one of the server person calls me after tell me that he "forgot" to charge a diagnostic fee. I called him back and he told me that unfortunately that fee was not covered by our warranty or whatnot and that if I didn't go and pay it he would be personally on the hook for it, but that he would reduce the fee from $90something to $30something. That is when I lost faith in this dealership. Either he was BSing me (you lose me as a customer for that) or the dealership is pretty crooked with it's employees (lose me as a customer for that too). So I told him that A) the issue was brought before the warranty was up and never fixed and good thing it wasn't a Corvette's engine he forgot because that would cost (personally) him a lot and B) they were not going to see me again.
Flash forward a year and a half, a third garage(one that can finally be trusted) tells me the car is leaking oil and I should bring it back to the dealership and to make sure they address it. So I called Myers again, talked to Trevor who was very nice until he checked my file and saw that I hadn't had the car serviced there anymore, then his answers became one syllable long. So I called Chev Customer Care again to see what they could do. I was looking for a little good faith here, explained my issue and the issues that I had with the Myers Service dept. They called me back to tell me that they had spoken to Trevor and since I hadn't been doing my service there, and it was a year and a half later, they would be happy to have me go and get a diagnostic at Myers but I'd have to pay for it.
Funny that none of them can explain to me why Chev trained and certified technicians (mechanics) can't seem to "see" the leak but any other garage can and they all tell me to go to dealership.
Oh well, guess the next car won't be under the GM umbrella. Too bad because we love our car.
Sales department is awesome, parts department is awesome, Financing department will just lie to up sale services and products, Service department is expensive and not trust worthy.
Buy your car here if you want, just NEVER get your service done here. and FYI .. the $700 module to stop rust seems to work well.