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Humberview Chevrolet Buick GMC

Toronto, ON

4.8
128 Lifetime Reviews Review Dealership

1650 The Queensway

Toronto, ON

M8Z 1X1

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128 Reviews of Humberview Chevrolet Buick GMC

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June 23, 2020

"Wasted time in the service department"

- Marian

In late April while the weather was nice I decided to clean out my 2018 Equinox (spring cleaning). As I was cleaning in the back trunk area and I noticed the ceiling interior was stained from what appeared to be a leak in the sunroof. I immediately called Humberview and booked an appointment for May 4th. I took my vehicle in for service May 4th so they could determine what had caused the staining. Later that day I returned to pick up my vehicle which I was told was ready and repaired. It was determined that the seal around the moon roof track had deteriorated and that they had to reseal the track around the sunroof. They also stated they had shampooed the interior ceiling to eliminate the stains. When I got into my vehicle I discovered the ceiling was still stained the same way it was when I dropped it off. Additionally the retracting sunshade for the moon roof was also dislodged off its track. I also discovered blue sealant splattered all over my leather seats and doors. I went back inside and complained about the condition. The service man said he would have to book another appointment to have the ceiling shampooed better and the sun shade fixed and also guaranteed the blue sealant splatter would be cleaned off on the next visit. My next appointment was scheduled for May 11th. I dropped off the vehicle May 11th. Later that day I was called and advised they had to install a new sun shade because the one that was off the track was broken now. I was told that they would need the vehicle until the following day because they had to order a new one. No rental was offered to me for the inconvenience. May 12th I picked up my vehicle. I was shocked to see the stains still visible and also the blue sealant splatter still on my leather interior. I spoke to the service guy again and told him what I'd discovered. He said for me to wait a day until after the interior ceiling dries. On May 14th I examined my interior ceiling of the vehicle and found the stains were still present. I contacted Humberview and spoke directly to the same service guy advising him of the stains. He asked me to bring the vehicle in so he could see the stains. He said the company that did the shampooing didn't believe that the stains still existed. I was shocked and also insulted to their request. I told the service guy that I'd send him photos of what the ceiling condition which I did the following morning. On May 15th the service guy contacted me and advised me that he had forwarded my photos and email to the District Service Manager and would get back to me by May 20th. On May 19th I received a call from the service guy. He said that he was ordering me a new replacement ceiling for the vehicle but it may take up to a month to get the product from the USA. On June 9th I received the call from the service guy stating the new ceiling had been delivered to Humberview. I booked my service appointment for June 22nd and I dropped off my vehicle after work. This time I was provided with a rental vehicle and told that the work would be completed by the following day. Today June 23rd I get a call from the service guy saying that they had my vehicle ceiling apart but when they opened the box with the new ceiling interior they discovered it was the wrong one. The ceiling was for a vehicle without a moon roof. This has become very frustrating. I would think that the mechanics doing the work would have checked the box to ensure they received the correct part before booking me an appointment or at the least before taking my ceiling out of my vehicle. Now, once again I am inconvenienced with having to drive there again, return a rental vehicle and wait another month or more for the correct part for my vehicle. On top of all this I'll be inconvenienced once again with another trip to Humberview to hopefully have the work done correctly. All these inconveniences and no compensation at all for all the unnecessary trips to Humberview and my time. I hope that someone reads this from the management at Humberview and hopefully looks into the way the shop is operated in their service and parts departments. I am one very disappointed customer.

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No
Employees Worked With
Domenic Paluzzi
March 21, 2020

"great experience"

- pac

Joe actually makes purchasing a vehicle a pleasurable experience. I would highly recommend him to friends, family and anyone else previously scarred by bad experiences at car dealerships.

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Recommend Dealer
Yes
Employees Worked With
Joe, Frank, Dan
March 07, 2020

"Joe and Frank of Humberview are amazing! We received..."

- brendamrego

Joe and Frank of Humberview are amazing! We received excellent customer service and were treated like family. We will definitely be going back to Humberview for all of our car needs.

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Recommend Dealer
Yes
Employees Worked With
Joe, Frank
January 29, 2020

"Do not trust the service department. They are scammers"

- dsouza7

We paid in full for repair service and issues that arose on account of the purge valve. GM notice that we can get reimburse. They agree to reimburse but then send us a cheque for only part of the amount. They scam . customers since 1996- several vehicles- NEVER again!! disappointed cheated

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No
Employees Worked With
dominic and tryfon
January 23, 2020

"great service"

- lidiaramos

Joe Melino, is definately one of the best salesperson that I have ever dealt with. I would highly recommend Joe to my friends that are or will be in need of purchasing a vehicle.

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Yes
Employees Worked With
Joe Melino
November 20, 2019

"Best Salesman at Humberview"

- Victoria

We came to Humberview to look at a new vehicle for my wife. Joe Melino was the salesman we dealt with. We found Joe Melino to be friendly, knowledgeable about vehicles and a great person to deal with. He made the whole transaction run smoothly, making us very satisfied with our purchase. We would recommend Joe Melino to every customer at Humberview. Hat's off to Joe. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Joe Melino
October 11, 2019

"Great Assistance in Arranging Financing"

- Herschel

Thanks for the help....Jim was very friendly and very understanding for our situation Lena did a great job getting truck ready and explaining the systems Terry and Beverley

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Recommend Dealer
Yes
Employees Worked With
Jim
August 15, 2019

"new car and service"

- Stephen

Bought my 2014 Sonic and now my 2019 Buick Encore from Joe Melino and servicing always at humberview dealing with Tina in service. Everyone has always been above board with info, help of any sort. Also Lena Moffat was super with her full explanation of everything and set-ups. Will always come back to Humberview and Joe Melino.

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Recommend Dealer
Yes
Employees Worked With
Joe Melino, Lena Moffat and Robert
August 01, 2019

"Great Service"

- cruze,elizabeth2019

Joe Melino and the service dept. have given me excellent service for many years. There is a friendly knowlegeble atmosphere here. People use my name.

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Recommend Dealer
Yes
Employees Worked With
Joe Melino, Robert, and Lena Moffat
June 26, 2019

"Just right..."

- CarguyLewis

Easy, friendly, got what we wanted! We went in looking for a specific vehicle Frank Bauco kept calling us with used vehicles a few times, told us he would keep us in mind & he did! He called us right away when what we were looking for came in! So thoughtful & finace Frank was just as friendly! Thank you all!

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Recommend Dealer
Yes
Employees Worked With
Frank Bauco
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