I always book service on line selecting an appointment date and time, the service requirements and my service consultant. I receive a return email confirming my appointment and even my reception bay. So convenient.
Every person I have dealt with at the dealership is friendly, polite and professional. When I turn my keys over I am confident the service work will be completed professionally, on time and according to the estimate. No surprises, ever. And you get a complementary car wash.
The dealership itself is bright, open and immaculately clean. The waiting area is very comfortable. On occasion I have required the free shuttle service. Friendly drivers and clean vehicles.