I would have loved to give this dealership a 5 star review but in this instance I cannot. Let me explain why.
I purchased my current truck from Queenston approx. 3 years ago and the experience at the time was excellent. Fast forward to last week, (June 2018), I drove over to the dealership to inquire about possibly trading in my current truck and leasing a new one.
I spoke with the sales person and explained in very clear, concise detail, the options I was looking for, price I could afford, and time-lime of my purchase.
After having my vehicle appraised for trade-in value I was told the only vehicle they (Queenston) could get for me was $48,000 less my trade-in. I again explained that was a bit over my price range and was seeking even a base model as long as it was a crew cab. After a bit of "computer looking around" by the sales person I was told that was my only option. That's it!
I then asked the sales person, "do you have anything comparable on the lot to the truck you are describing", I was told no, nothing. But, if I wanted to do the deal to call him. Really? Your not even going to show me anything?
Once I arrived home, I was able to find a comparable truck at another local dealer (John Bear) for $15,000 less, all it took was 1 Google search. I then thought it was odd that I was offered a "deal" but was never shown even 1 single vehicle, nothing! How is someone suppose to spend $48,000 without even seeing a vehicle, let alone test driving it. There was never any mention of options, colour, availability, ordering, building, etc.
I than decided to contact Don, the New Vehicle Sales Manager to explain what had happened and that I thought it was pretty silly, hoping he would make it right. I didn't even get a "Sorry". Just a long winded email about a truck they could probably order in for me but I would have to do it within 2 weeks. What truck, what options, what price?????? Details needed!
Only after having to follow up about how crazy the hole situation was did I get any options at all or any insight into their ability to order trucks in. Why? Why couldn't this have been explained to me while I was their and wanting to purchase?
Why wasn't this information presented to be from the beginning. As a RETURNING CUSTOMER with intent to buy I was expecting to have all my options laid out for me.
Obviously Queenston is not concerned with customer service or making a sale. I would and cannot recommend purchasing from this dealer.