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Great experience! The sales rep was very knowledgeable... - bob
Great experience! The sales rep was very knowledgeable and accommodating. I didn't get the car I walked in to look at, but instead left with something even better.
👍👍👍 he is awesome guy. - Ivan51
👍👍👍 I know this guy for some years now and I can tell you’re only that is awesome guy and he is very very professional and fair.
He is the only reason why am servicing my cars in this place but since he be missing some days I’m going to reconsider until he comes back.
I wish him a fast recovery and good health so we can continue our business.
Saif is the best !!!! - Lana
Saif is your guy!
I go to this VW location because of the superior customer service Saif provides. Saif is very professional and always has the customer's best interest at heart. He is deeply knowledgable and very easy to talk to. Words cannot describe just how helpful he has been. Saif, thank you so much for everything you've done. Keep up the good work!
Top Reviewed Service Specialists At This Dealership
Fixed Operations Manager
Struts, locking mechanism and regret - Messhali
Purchased a vehicle in October the car has been in the shop 3 times. Twice for a reoccurring problem, online many reviews on Tiguan doors not opening from the outside or inside be prepared to jump over seats to get to your desired seat. Concerning if you need to exit your car or enter promptly hopefully the emergency will wait for your Tiguan. Rather shocked to be paying repair fees on a car I’ll be paying off for the next 6 years after such a short period of time. The computer system seems to have a glitch as it still has a former owners information rather than my own, claims warranty has expired. Hopefully, this visit that problem is solved. I understand problems can arise with any vehicle. The lack of driving I do, I question the inspection prior to buying the vehicle.
Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
Like New - J Robert Coulter
Living in rural Ontario can cause unique challenges in maintaining the appearance of your vehicle. Salting, brining, and dirt roads can leave your car looking like something that just drove out of a Mad Max, post-apocalyptic dust bowl. Needless to say, the interior can start to look a little neglected as well.
I decided to bite the bullet and treat my VW to a silver-level detailing at Owen Sound Volkswagen. The service tech told me that my 2015 Jetta would look like new, but I put this down to a routine line of chat. My cynicism was put firmly in it's place, however, when I was introduced to a car that looked like it just rolled off of the assembly line! Even that easily-smudged cloth panel on the inside of my driver's door looked brand new! It wasn't until my key actually fit in the ignition that I knew for certain that this was indeed my car and not a showroom model.
As you can read, this experience impressed me. If you are looking to rejuvenate your car's interior/exterior, Owen Sound VW's detailers won't disappoint.
PS - Since I am from away (Collingwood), two detailers worked on my car to complete the job faster - much appreciated (and pretty typical for OSVW).
PPS - I want your trade secret re: how to clean that interior door cloth panel!
great service - barrettmaxine
from the moment you walk in until the moment you leave, White oaks collision treats you with nothing but courtesy and professionalism. Would highly recccomend them to anyone.
Service Excellance - nedlog57
We had our Jetta towed in as the ignition would not turn with the key. We tried several things they suggested over the phone and nothing worked, so we had it towed in. they were very busy and told us so, so as we did not get our hopes up for a quick repair. They did on two occasions call and let us know that it was still not in the shop and hope to do so the next day. The next day they called and said they were still busy and it would be fixed by Saturday. And early Saturday, we got a call the it was ready. It needed a new steering column lock. The only thing, I dropped my wife off to pick it up and as I was driving away I noticed what appeared to be soap on the bottom part of the driver's door. I got out of my vehicle and looked at it and it was a pretty deep gouge that was not there before. The service tech came out to look at is and could not figure it out, as they do a circle check when a vehicle is brought in. The Service Manager took a look and said that the techs are all told to report any damage done to a customer's car. No report came in. But the next week, a the tech who serviced our care stated that his host was serviced the week prior and it appears that a pin was not put in it's proper location and that is what probably caused the gouge. The Service Consultant, Javier Ventura, stated that the Dealership would have it repaired the following week, apologized and said we would get a loner as they would need the car for two days for the repairs. We also dealt with Cam and over all, they treated us as a good customer and we appreciate that and would recommend this Dealership to others see how they did all they did. Thank you. Mike Golden
Good Job Dave and Melissa - juzzii
My Volkswagen jetta 2014 1.8T engine was misfiring. I took it VW Georgetown. I was thinking my timing chain was off. Dave took care of car and fixed the ignition coils and spark plugs and now it runs great. Melissa is a polite and understanding Service consultant. During the difficult time she assured me everything will be okay and they will take care of everything. Thank you very much Melissa and Dave. Good Job and keep up all the good work you are doing.
Great Experience - Jack J
Brought our Jetta in for service due to the engine light coming on. Didn't book an appointment as it was an unexpected issue. Kevin and Graham got my car looked at within a couple of hours and had us fixed up by the end of the day. Unfortunately it cost me $621.00 but nothing lasts forever right?
Great crew, even the tech (AL) took a minute to help me understand what the issue was.
Got my business going forward for sure.
Good service but lost a sales opportunity - RC
Was in for service for my 2014 Beetle GSR today. While waiting I asked receptionist if there was an Atlas in the showroom. She directed me to the one in the showroom. I opened doors to check it out. Looks really nice. Was at dealership for two hours and nobody approached me about my interest in the Atlas. Im looking at replacing my Acura MDX and I already have 4 VW’s including a ‘68 Beetle and a ‘74 Westfalia. I have been in sales for 20 years and I’m surprised that no initiative was taken to at the very least ask if I wanted any more information.
Service handled by Ryan was exceptional. Having a large... - ATigdriver
Service handled by Ryan was exceptional. Having a large amount of work done on the car meant 2 days. He arranged a rental at their cost for the inconvenience.
2015 Tiguan - Kris
I bought my car back in 2017, a 2015 Tiguan. Overall the sales person was nice(doesn’t work there anymore) however, in the description of the car he never told me A)the car only took premium(I asked about unusual things like that) and B) it had a turbo.
Throughout the whole 2 years I’ve had this car I’ve had issues with it stuff wrong, hesitating and just overall not preforming how I thought it should. Visited service a few times for the routine check ups and that specific issue. They kept telling me nothing was wrong.
Finally a check engine light comes on back at the end of October. took me 3 weeks to get a service appt, find out my turbo went. Told me it would take until the Monday/Tuesday for the part to come in. Don’t get a call. I call them, leave a message, nothing. Call again a week later, leave message, nothing. Then email the service manager, still took him all day to get back to me. Will not be buying from them again. After turbo is fixed, not going back there.
Terrific service - SPVWgal
This was my first visit to Hunt Club VW and I was extremely impressed. I brought our Jetta in for a check-up before a roadtrip and had terrific service from everyone on staff -- a warm welcome, quick service, comfortable waiting area (loved the coffee donations to a good cause and the knitting basket for knitters to work on scarves for the Shepherds of Good Hope Mission. Great to see a business helping the community). Technician Etiene went above and beyond to show me some features of our car that we hadn't used yet. I really appreciated the extra attention and effort and will definitely be back for my future servicing needs.
Bad experience - Dabby
They charge the money for the things what is under warranty,they told me it’s under warranty but after they give me bill to pay
Incompetent and inexperience workers - Miguel1988
I’ve been dealing with yorkdale Volkswagen for the last 4 years when I had a problem with my BRAND NEW 2015 VW gtI.It started on October 2016 when my car lose power, stalled and won’t start back up. I had it towed to yorkdale VW because it was the closes dealer. They diagnose it as the high fuel pressure pump that was bad. Luckily it was under warranty. Worked fine for about 20000km when the problem Occurred again. Towed it back to Yorkdale VW and they diagnose it again has a faulty high pressure fuel pump again. Once again, luckily it was covered under warranty. Worked fine again for about 20000km and it happened again, now at 84000km not under warranty anymore. I’ve spoken to many Vw specialist and they said it is unheard of for the high fuel pressure pump to go out this many time. I towed it back to Yorkdale VW to tell them that they didn’t fix it the first two times and it’s clearly not the high fuel pressure pump that caused it and you need to put it back under warranty. They told me my warranty is over and I would have to pay to get it fixed, A problem that should’ve been fixed the first time under warranty. I allow them to diagnose it once again for them to tell me they could not Reenact the problem so we can do anything about it after I told them you need to drive the car for over five minutes for it to to stall but they only drove it around the block. I told the service desk that the car will die if I drive the car home right now and that it would be unsafe, he basically shrugged his shoulders and says we don’t know that. I didn’t want to go with their inexperience mechanics so I took My car to a Private mechanic who specialize in Volkswagen which the car did stall on the Way there in the middle of traffic.I told him what happened and even they said it is unheard of for the high fuel pressure pump to go out that many times. It’s been three weeks and they can figure what’s causing These problems. They are calling my car a ghost problem. I do not recommend anybody go to Yorkdale Volkswagen for service because they are very rude and inexperience mechanics.
Fast and excellent workmanship and service! - Elantra Lady
My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!
Nice guys at leavens - almost unbelievable
Leavens has kind hearted people that obviously enjoy what they do. It shows in how nicely you are treated. Recommnend to anyone. Always had excellent service at this dealership.
Exemplary Service - Shani
I was having difficulty in choosing winter tires for my car when I placed a call to the service dept and spoke with Darrin, parts manager.
He not only gave me adequate information over the phone he proceeded to correspond via email advising of different tires at different price points and performance levels.
I felt that he went above and beyond to provide exemplary customer satisfaction.
After 20+ emails, tires were chosen, drop off of the vehicle was arranged and my car was ready for pick up two days later.
I have never received such detailed, convenient and swift service as this.
I would like to thank Darrin for all his work in making sure my vehicle was safe on the winter roads and for providing such an exemplary service.
Your dealership will be recommended.
SERVICE department was friendly and efficient. - Leah Kirby
Bought A7 vehicle at Hamilton Audi. Went back for 2 recalls and got treated royally. We were immediately given courtesy cars both times for our appointments to Juravinski Cancer centre.!
Thank you Service Department.
Wasted time - Upsetcustomer
They are a vw dealership but couldn’t diagnose the problem with my car after 4 days and wasted so much of my time. I am left very unhappy and unsatisfied. Do yourself a favour and avoid Mississauga VW.
Best professional service - Light
I've owned BMW's Volvo's and Mercedes in the past, by far this dealership gives the best service. They know what they are doing! Professionally run, fair pricing and deliver on time.
Great experience as always. Staff were attentive and... - niss
Great experience as always. Staff were attentive and personable. Would certainly recommend.
Disregard these sentences. There is a 25 word minimum. Vroom. Vroom vroom. vroom.
Always available to assist with my service concerns - ltestaguzza
Thanks to Jessie Mainella and Vince Spennato from Martin Grove Volkswagen very knowledgeable, dependable and exceptional and personable customer service. These guys are always readily available to assist me. I had an issue with my driver's steel plate floor light that had lifted about a month ago and they managed to have a new part ordered and replaced by the service technicians, without any delay. I am also very pleased with my VW Tiguan and have Vince Spennato to thank for recommending it to me a year ago. I definitely recommend Martin Grove VW Sincerely, Louisa and Elver.
Volkswagen Burlington service is terrible - Shagib
After three attempts to fix my driver’s window and payment required each time for so-called essential needs, I now have more work to be done and more costs to incur. My window still does not close and they have the nerve to charge me $9 for a battery to open the door. Love the car but am disgusted by the service. Do not give them your business
Took my sons 2011 golf in they said it needed a new... - Average joe
Took my sons 2011 golf in they said it needed a new transmission costing $5000 took it somewhere else for another opinion and it in fact did not need a transmission it needed a pan and filter so $500 instead of $5000. They charged me $300 to add 5 litres of transmission fluid after they emptied it to look at it. Only 3 litres came out at the other dealer 2 hrs later. The quoted 1hr of labour at $122 to diagnose when I got the bill it was $600 with half being that 5L of fluid.....brutal
These are scammers and do not take your car there.
Horrible customer service - Apple22
The service dept. is a complete joke. The mechanics do not know what they are doing. Every time I have to come here to do service there is always an issue. Can’t wait to get ride of my VW after dealing with this dealership.
Two months ago I brought a brand new Volkswagen Golf from... - Anz
Two months ago I brought a brand new Volkswagen Golf from Volkswagen villa(212 Steeles Ave W, Thornhill, ON L4J 1A1 ). After 4 days I realize that the left side front and right side back speaker has a problem. It's a kind of vibration on both doors. I took my car to the showroom about 4 times compromising my work. They said its been fixed but the problem persisted . When I talked with the service manager he told me that a new door panel has been ordered and will be fixing the issue in 10-15days. Now it's almost two months, I didn't get any update from the showroom. I frequently contacted then, First time the manager told me that the parts are coming from Germany and he is not sure how long it takes. A week after I called them again and they put me on hold for 17minutes before they hang up the call and the reason they gave was they were busy. After a month, I called yesterday(january 4th) and spoke with one of the service member. According to him there was no parts ordered and no issues recorded on service history .I have no idea why the company is least cared about their products and customers even though It's under warranty. I am really upset about my car and Volkswagen Canada.
ULTRA Incompetence - SW
I tried to book a service appointment by phone, but was directed to voicemail. I left a message, but no one called me back. AFTER FOUR DAYS, I tried again and was this time prompted to book service online, which I did, leaving e-mail, phone number, VIN, description of problem, etc. I received two confirmation e-mails, to the e-mail address I'd given. The e-mails showed all of my contact information, including my phone number. When I showed up for my service appointment, I was told by the advisor that "they" had been trying to reach me to tell me that because it was a Saturday, my particular problem could not be diagnosed: there was only one mechanic on duty for that kind of work. When I pointed out that they had not tried to reach me, the advisor said they did not have my contact information. I showed him the e-mail confirmation they had sent. He replied that they did not have access to the information in that e-mail !!!!! And then, instead of acknowledging that this was a major screw-up on their part and addressing my needs, he said, "you can leave the car if you want to and we MIGHT be able to look at it." My experience with VW dealer service has generally been very, very poor, but until this point, I thought Bytek was exempt from this. I would urge all VW owners to use an independent mechanic for anything except warranty work.
P.S. Hilarious!!!! I've just received an e-mail from Bytek to say that I missed my appointment.