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Andre took very good care of me and would recommend them... - Amadeo Antonioli
Andre took very good care of me and would recommend them to my friends and family looking for a Pre-Owned Vehicle
I love this dealership! We have often appeared on their... - jennieryan
I love this dealership! We have often appeared on their doorstep with minor issues to do with either or VW Beetle or Audi and they have always fitted us in and been so professional and friendly. We take our cars there for all our servicing needs and wouldn't consider anywhere else.
Top Reviewed Service Specialists At This Dealership
Service & Parts Advisor
Absolutely the best customer service I’ve ever... - littlou
Absolutely the best customer service I’ve ever experienced. Everyone is so welcoming and they go above and beyond to help their customers. Very pleased.
Great work and Service. Thank you Corinne for your quote... - Mark
Great work and Service. Thank you Corinne for your quote and excellent service.
Car was ready as promised. Body work was flawless and paint match was perfect.
Thanks for your help in repairing our door from a parking lot mishap!!
Gene from service and the entire team that I dealt with... - Dturton
Gene from service and the entire team that I dealt with were excellent. They were understanding, truthful, professional and very accommodating.
Went in to this location to order a boot for an axle on a... - Fawk Volkswagen
Went in to this location to order a boot for an axle on a beetle. I had paid for the part by debit. Turns out they gave me wrong boot for the car. And that he can’t find the boot I’m looking for. He said I would have to buy the whole axle at $700. And he said he couldn’t return my monies back by debit and that his superior would have to write a check.He also gave me a receipt of - the cost of the part and wanted to take the part back. I said I will hold on to that part until an ACTUAL refund is in place. I went to another parts supplier and they found the boot I needed within a couple of minutes. VW will treat you so nice when you are buying a car for thousands of dollars but wait till you bring that car in for warranty repairs. They WILL screw up your car deliberately and say it’s your fault you did something to the car. Parts counter employee totally incompetent and I have heard from over 50 people brought their cars here for repairs an paid thousands for repairs when only less than a $100 repairs was needed. I highly suggest to not even buy Volkswagen ever. They do not have the reliability that they did over 20 years ago and to boot they are crooks.
I went to my dealer because I had an issue with my 2013... - carexpert
I went to my dealer because I had an issue with my 2013 vw golf
I own 2 VW GOLFS.
This should tell everybody that I am very happy with VW products.
The VW corporation made A BIG MISTAKE by stopping to bring the regular GOLF in Canada.
At the dealership I had the chance and pleasure to deal with Ivo Dias ( service consultant).
He took care of me the minute I walked in.
He was very professional ,friendly and with the right attitude.
He is a new Service Consultant at this dealership but he knew how to look and take care of me and my issue with my car.
He kept me informed during the day with the status on my car and the repairs.
When the car was ready he called me to let me know that my car is ready to be picked up.
At the end of the repairs this dealership washes your car.
NICE TOUCH and much appreciated.
When I left my car for repairs he asked me if i need a ride as well as when my car was ready.
Ivo is a winner for this dealership and with the right training he will be there for a long time which is good for us the customers because we like to deal with the same person every time we come for service so in this way we get to know each other which is good for business.
To Ivo keep up the good service.
You have the right attitude and you are a people's person which is very important in the car business.
The only reason I go for my service to Yorkdale VW for so many years is because of their excellent service ( this applies to all employees at this dealership- service-technicians-parts department).
The owner of this dealership should be very happy and proud to have such outstanding employees working for his dealership and VW company.
Employees with good attitude and professional service retain the customers, bring new customers in, keeps the dealership reputation ,give the VW brand and product a very good feedback and keeps the dealership and corporation in business.
To all Yorkdale VW KEEP UP THE GOOD WORK and stay safe and healthy .
A very happy customer
I had such a great experience with Hadi Chmait. What I... - hilda
I had such a great experience with Hadi Chmait. What I appreciated the most was that he was honest with me instead of pushing a sale, which made me trust his opinion. I ended up purchasing a car and he continues to be there when I have any questions or concerns about my Volkswagen. I will definitely continue to work with him in the future. I also recommend anyone that goes to this dealership to request to speak to Hadi Chmait. He will go above and beyond to ensure you're happy.
Good service that was completed in a timely manner.... - hooper
Good service that was completed in a timely manner. Great arrangements for ride back to work.
Same great service as when we used to bring our 60’s era... - Tony Vermeulen
Same great service as when we used to bring our 60’s era Bugs in. Nice to know nothing changes. Tony & Lorraine Vermeulen 2011 EOS
I had my Passat serviced. I want to thank the young... - Louiseboyes
I had my Passat serviced. I want to thank the young fellow that looked after me when I arrived. He is a keeper and very polite and courteous. Also all the workers that checked my dear Passat. You have the same welcome since 1980 when my husband and I transferred with the Air Force and bought all our Jettas and Passats. Sincerely Louise Boyes
When you come in to buy a vehicle, the sale staffs ready... - Tim
When you come in to buy a vehicle, the sale staffs ready to accommodate anything. Once you bought it, coming back in for parts, don’t ask question.. buy it. Don’t ask about the price. It is German car what do you expect? I now know that I should have not bought German cars because the parts is twice the cost of import and it does not mean it is better built or last longer.
I currently have 3 VW. Two VW Tiguan and 1 VW EOS . I know all about VW engines. I just wish the part manager and the part team be more friendly and supportive. Very disappointing !
A good sales department with excellent cars, but a... - MH_kingston
A good sales department with excellent cars, but a horrible service department.
At my spring service, the dealer was changing over the winter rims and tires to the summer rims. At that visit, the new service technician stripped the wheel nuts (by using the universal tool rather than the specific tool for my locking lugs). They claimed it was the fault of the tire store < Kaltire> that had installed the winter rims. The technician was so inexperienced that he didn't know how to turn on the rear wiper, but the service manager assured me that it was not his fault. I received no satisfaction from the service manager at the time, so I have decided to take my business to a dealer with better customer service.
Worst customer service that I’ve experienced in long... - scott
Worst customer service that I’ve experienced in long time. Steer clear of this train wreck. Long wait times on hold, interminable voice mail loop, miserable service technician.
Top Notch Service Department - WALIHNTR
Just had a 2009 Jetta TDI serviced at this dealer. The customer service was outstanding and they are very accommodating. My plans for a ride back to work fell through and when i asked if they could drive me to work they went above and beyond and provided me with a loaner vehicle for my convenience. I asked the service department to provide me with the old parts removed and they neatly packaged them and placed them in the trunk of my vehicle. When I asked the technician to explain the cause for the failure of a part, he explained in great detail (i know this as i am a technician as well). Overall this is by far the best VW dealership and service department I have dealt with. A++
Treated like a second class citizen. - Disappointed
First and Foremost, The sales department has always been extremely friendly, flexible, kind and helpful. The purchase of my vehicles here has always been a great experience.
Whereas, my experiences with the Service Department has been an entirely different. Rude and condescending. They treat you like a second class citizen, like you are an inconvenience.
1. Told me to “take a bus” when I brought my car in for recall and warranty work and had no transportation, I should note I live 45 min away from my dealership and a bus was not an option for me. I ended up renting a UHaul van as a last resort as all other rental car locations in my city were closed for the evening. After doing some digging, I found out that I infact DO have rental coverage for this type of service visit with my 5 star extended warranty. This experience left me stranded in their parking lot scrambling to find transportation. I was very offended by their cold treatment.
2. Called to make an appointment to get my car looked at as it was acting up and I was getting close to the end of my warranty mileage — was told that they “don’t really have the time to look at my car unless it’s an emergency as they had a lot of cars in getting tires changes due to the the change of season, and that they would NOT give it a onceover to check to see if any other warranty covered work was needed other than the issue I reported” I should note: I am not a mechanic and would really have no idea if other parts of my car were acting up unless it was glaringly obvious. I was trying to be proactive. Due to their poor attitude I decided to drive my car 2 hours to the next nearest VW for the service needed rather than deal with North Bay VW. Note: The service department I ended up dealing with out of town were kind and helpful, no questions asked.
3. Towed my car in due to mechanical breakdown. Ended up becoming very sick the next day and was taken to hospital. I spoke to the service department while waiting for the doctor and found out the issue and gave the go ahead to do the work. The next day (Friday) heard nothing from them. I was still very ill and had a friend call in end of day (4:15pm) and check on the status of my vehicle. To my surprise it had been ready and yet the service department did not contact me. I ended up having to go back to the hospital and had of I not called to inquire I would have had to go by ambulance.
I love my VW. Best car I’ve ever owned - thankfully I’ve only needed to contact service a handful of times since becoming a VW customer 8 years ago. Sadly, although I’ve had a wonderful experience with my sales guy and I love my Jetta I WILL NOT purchase another vehicle from my local dealership. I will drive 2 hours out of my way instead next year when I purchase my new VW.
Service Excellance - nedlog57
We had our Jetta towed in as the ignition would not turn with the key. We tried several things they suggested over the phone and nothing worked, so we had it towed in. they were very busy and told us so, so as we did not get our hopes up for a quick repair. They did on two occasions call and let us know that it was still not in the shop and hope to do so the next day. The next day they called and said they were still busy and it would be fixed by Saturday. And early Saturday, we got a call the it was ready. It needed a new steering column lock. The only thing, I dropped my wife off to pick it up and as I was driving away I noticed what appeared to be soap on the bottom part of the driver's door. I got out of my vehicle and looked at it and it was a pretty deep gouge that was not there before. The service tech came out to look at is and could not figure it out, as they do a circle check when a vehicle is brought in. The Service Manager took a look and said that the techs are all told to report any damage done to a customer's car. No report came in. But the next week, a the tech who serviced our care stated that his host was serviced the week prior and it appears that a pin was not put in it's proper location and that is what probably caused the gouge. The Service Consultant, Javier Ventura, stated that the Dealership would have it repaired the following week, apologized and said we would get a loner as they would need the car for two days for the repairs. We also dealt with Cam and over all, they treated us as a good customer and we appreciate that and would recommend this Dealership to others see how they did all they did. Thank you. Mike Golden
Disoragnized and dishonest..avoid if you can - Friask
If you want to save yourself some grief, I would avoid this dealership. They do NOT communicate effectively with their customers or with each other. One doesn’t know what the other is doing. Completely disorganized and dishonest. They tell you they’ll call you and never do. Act like they are sincere in wanting to help fix THEIR mistakes but aren’t. There aren’t enough words to describe the amount of headache and frustration they’ve put me through.
I purchased a new VW Jetta and I dealt with Chris Sousa in Sales and Luke Ozugowski for financing. Everything leading up to purchasing the car went fairly smoothly. Both Chris and Luke were kind at first.
I was told I would be contacted the next day to let me know if I was approved or not. I did not receive a phone call so I contacted Chris who then said I was approved and that Luke had been busy but that they'd call me. I did not receive a call so I had to contact them again.
Shortly after getting the vehicle, I noticed stains on the fabric of the headliner. I attempted to contact Chris, who explained, should I ever have a question or issue, to contact him. He said that he would get back to me later that day after finding out how long it would take to remove the stains so that we could set up an appointment for me to come in. 2 weeks later, with no communication on his end, I decided to go into the dealership & speak with him. At this point, I began getting a little annoyed but was definitely being more than kind/patient. I didn't receive an apology or even an acknowledgement for not getting back to me. He took the car over to Service & attempted to get the stains out himself with no luck. He mentioned that we'd have to set up an appointment (which I already knew and was the reason I went to see him in the first place) and promised he'd call me Monday morning at 9:30am. Monday morning came and I did not receive a phone call so I, again, attempted to call him but had to leave a voicemail. He then emailed me and said that his schedule had changed to 12-8 and that he would contact me shortly to let me know what was going on. Again, did not receive a call so I contact him the next day. Finally, we were able to set up a day and time for me to drop off my new vehicle for the stain removal and they arranged a rental through Enterprise. They told me it would only take a day which was fine with me. TWO days later & the answer was that they were able to get one of the stains out but not the other & that we'd have to arrange ANOTHER day and time to get the entire headliner replaced. After more headache just to set up another appointment for the replacement, I was told it would take 8 hours to do the headliner but that they'd need 3, maybe 4 days to do it. I gave them 3 days with my car to replace the headliner and on the third day around noon I was called by Luke who said my vehicle was done. At 3:30, I received another phone call, this time from Mark in Service, stating my car would be done in about an hour. I was confused and now very annoyed considering I received a phone call 3 hours earlier stating it was done. I explained that I had already received a phone call from Luke that my car was done and asked him to confirm whether it was done or not. He said "oh yes yes, your car IS done. It's ironic because there's another white Jetta in here." Not sure why'd it'd be ironic considering they're a VOLKSWAGEN dealership and have a VOLKSWAGEN in for service. Because it seemed like he was just covering for himself and I was still unsure if my car was done or not, I decided to call Luke which led to even more frustration. In that phone call, I told Luke what Mark had just called me to tell me and Luke then said that NO my car was not done and that NO he did not tell me it was done when he called me at noon. Now, I was furious because he was lying to cover himself and his coworker. I told him that I had had enough and to call me back with a definitive answer regarding the status of my car. 5 mins later he called and said it was done.
When I dropped off my car for the new headliner, I made an oil change appt for Dec 30@8am with Mark. I drove 2 hours and showed up for my oil change, and a gentleman from inside came outside (the doors were locked) and said they were closed! I was NOT surprised at all. WHY was I not called and WHY was an appointment booked??
Every time I was told I would be contacted, I wasn't. They beat around the bush & try to cover up their mistakes. I will NOT be coming back.