Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Dealers, sign in to see your Dealer Panel.
I picked up my Tiguan on Monday... I needed to put snow... - Evie
I picked up my Tiguan on Monday... I needed to put snow tires on .. Paul Millar took such good care today..before I knew it my tires were on and my car was washed waiting for me. Thank you so much Paul!!
Bramgate Volkswagen you did it again!!
I left smiling!!
Spoke with both Brad (?) and Daine Wallace. Daine was... - B Dyment
Spoke with both Brad (?) and Daine Wallace. Daine was particularly helpful in making sure the vehicle was safe for my daughter to drive. Thank you
Top Reviewed Service Specialists At This Dealership
Body Shop Admin
Service and Parts Consultant
Had my Ford Focus in for a minor collision repair. Staff... - zilla56
Had my Ford Focus in for a minor collision repair. Staff excellent and great customer care. Was very happy with total service.
Five Star Rating!!
my vehicle was towed on a Sunday and first thing Monday... - jalmeida
my vehicle was towed on a Sunday and first thing Monday morning I had a call from Sarah asking what was the problem. Vehicle was repaired first thing Monday AM. Great follow up by Sarah.
Service Excellance - nedlog57
We had our Jetta towed in as the ignition would not turn with the key. We tried several things they suggested over the phone and nothing worked, so we had it towed in. they were very busy and told us so, so as we did not get our hopes up for a quick repair. They did on two occasions call and let us know that it was still not in the shop and hope to do so the next day. The next day they called and said they were still busy and it would be fixed by Saturday. And early Saturday, we got a call the it was ready. It needed a new steering column lock. The only thing, I dropped my wife off to pick it up and as I was driving away I noticed what appeared to be soap on the bottom part of the driver's door. I got out of my vehicle and looked at it and it was a pretty deep gouge that was not there before. The service tech came out to look at is and could not figure it out, as they do a circle check when a vehicle is brought in. The Service Manager took a look and said that the techs are all told to report any damage done to a customer's car. No report came in. But the next week, a the tech who serviced our care stated that his host was serviced the week prior and it appears that a pin was not put in it's proper location and that is what probably caused the gouge. The Service Consultant, Javier Ventura, stated that the Dealership would have it repaired the following week, apologized and said we would get a loner as they would need the car for two days for the repairs. We also dealt with Cam and over all, they treated us as a good customer and we appreciate that and would recommend this Dealership to others see how they did all they did. Thank you. Mike Golden
Having owned many different cars over the years, I can... - evilg
Having owned many different cars over the years, I can say, without reservation that this dealership offers the best service I have ever had. They are friendly, and knowledgeable, and throughout this COVID 19 problem they continue to be accommodating. I feel safe in there.
Exemplary Service - Shani
I was having difficulty in choosing winter tires for my car when I placed a call to the service dept and spoke with Darrin, parts manager.
He not only gave me adequate information over the phone he proceeded to correspond via email advising of different tires at different price points and performance levels.
I felt that he went above and beyond to provide exemplary customer satisfaction.
After 20+ emails, tires were chosen, drop off of the vehicle was arranged and my car was ready for pick up two days later.
I have never received such detailed, convenient and swift service as this.
I would like to thank Darrin for all his work in making sure my vehicle was safe on the winter roads and for providing such an exemplary service.
Your dealership will be recommended.
Good service but lost a sales opportunity - RC
Was in for service for my 2014 Beetle GSR today. While waiting I asked receptionist if there was an Atlas in the showroom. She directed me to the one in the showroom. I opened doors to check it out. Looks really nice. Was at dealership for two hours and nobody approached me about my interest in the Atlas. Im looking at replacing my Acura MDX and I already have 4 VW’s including a ‘68 Beetle and a ‘74 Westfalia. I have been in sales for 20 years and I’m surprised that no initiative was taken to at the very least ask if I wanted any more information.
Today (Monday) I went to Pfaff VW to buy some items from... - carexpert
Today (Monday) I went to Pfaff VW to buy some items from Parts Dept.
I had the pleasure to meet Greg Reinfenstein ,the Parts Dept.Mgr.
He was very professional, friendly and very helpful.
He answered to all my questions and he took care of everything I needed.
Employees like him retains the customers and makes customers coming back to the dealer for service ,parts and buying cars.
I wanted also to see my salesperson but unfortunately he moved to another place.
It is nice to see that this dealership has top notch employees.
Good staff keeps and grow the business.
Awful experience with this dealership. Rude service... - VDub
Awful experience with this dealership. Rude service advisor and large scratch left on my vehicle after service. General manager acknowledged scratch on car and said he would take care of it. Have tried to contact several times since December and they will not return phone calls. Do not go to this dealership!
I had such a great experience with Hadi Chmait. What I... - hilda
I had such a great experience with Hadi Chmait. What I appreciated the most was that he was honest with me instead of pushing a sale, which made me trust his opinion. I ended up purchasing a car and he continues to be there when I have any questions or concerns about my Volkswagen. I will definitely continue to work with him in the future. I also recommend anyone that goes to this dealership to request to speak to Hadi Chmait. He will go above and beyond to ensure you're happy.
The service team here is amazing! Alaina really helped me... - Ashley
The service team here is amazing! Alaina really helped me out and made the process seamless and helped to ensure my concerns and needs were taken seriously as well as taken care of. 10/10 experience for me, would recommend asking for her next time if you need any help with questions or concerns. She really took a weight off my shoulders and the team got me in and out so quickly! Thank you Hamilton Volkswagen!
first time, wash my car without close the moonroof,2nd... - KK
first time, wash my car without close the moonroof,
2nd time, full of greased hand marks inside and outside my car including handles and steer, in COVID 19 time, they said has already sanitzied the car
I went to VW VILLA because I had a warranty issue with my... - carexpert
I went to VW VILLA because I had a warranty issue with my 2013 VW GOLF. At the dealership I had the pleasure of meeting Benny Tai the Assistant Service Mgr who took care right away in a friendly and professional manner of my issue. He asked George Azar (Parts Mgr) to look at the issue (which he did professionally) and then I was advised that I will be called in as soon as VW CANADA authorizes the work. Not long ago after my previous visit I got a call from Christine Arago ( appointment coordinator) who was very nice, professional letting me know that the work was authorized and that she had to set up an appointment for me to bring the car back to have the work done under warranty, at no charge to me.
I brought the car back for the needed work which was done very fast, very good quality and care.
I would definitely come back to VW VILLA for any service work on my VW Golfs.
i am a VW FAN and owner. I have 2 VW GOLFS .Very happy with both of them . Very stylish and reliable.
Besides this my brother in law bought a Golf at my advise as well as some friends of my son.
To all people involved in solving my warranty issue kEEP UP THE GOOD WORK.
Employees like yourselves keeps and retains the customers.
Customers will comeback to a dealer who has employees who cares .
This translates in work for service, parts and sales which keeps the Dealership in business for many years to come.
A very pleased and happy customer
I leased my car here and had really good experiences with... - Ariana
I leased my car here and had really good experiences with the Sales team so this review is not at all reflective of Sales; unfortunately cannot say the same for the Service dept. Contacted them afterwards to provide customer feedback and it's like they were offended and flat out refused to even acknowledge their mistake - and this is what bothered me the most. They can't even acknowledge their mistake and apologize, so I won't be coming back here or referring them to anyone. Despite this being my 'home dealer,' I'll happily be making the trek to Oakville or Bramgate VW in future.
I dropped my car off on Tuesday night because my seat... - Davebridges
I dropped my car off on Tuesday night because my seat warmer isn't working. On Wednesday, I was told that it wouldn't be ready until Thursday. Then late afternoon today, I get a call saying that you don't have time to fix it today, and it won't be ready until tomorrow. Really?
Why didn't you tell me right from the start that you couldn't do it until Friday? I would have taken my car home and brought it back on Friday, instead of going without my car for no reason.
When I mentioned what an inconvenience this is, I was told that I could come get it if I want, but that it's all taken apart.
I could not believe the callous indifference that I was shown!
In the future, I will have my car serviced elsewhere.
I have a 2019 Tiguan . Brought it in to Richmond Hill VW... - sammi911
I have a 2019 Tiguan . Brought it in to Richmond Hill VW twice for a noise in the right front suspension. Both times I was told that they could not find the problem and refused to investigate further. I would not recommend any service being done at this location.
Don't trust the GM! I've had the worst experience dealing... - BobbyF
Don't trust the GM! I've had the worst experience dealing with the GM and the Service Manager. Due to a bad oil change in which they failed to install the drain cap properly, my engine seized and my car had to be sent to the junk yard as I couldn't afford to replace the engine. The dealership took absolutely no responsibility for their actions. Another dealership even wrote up a service report saying this is what had happened and sent it to the GM at Pickering VW and he still refused to take any responsibility that they were at fault. Furthermore, it took the Service Manager and GM a week to even respond to me to tell me they were not at fault after I sent multiple emails and made numerous calls to both of them. If this had happened anywhere else my engine would have been replaced. This has been an absolute nightmare and I am now without a car and the GM is just blaming others saying I'm being lied to and that my engine was probably just at the end of its life and probably just had to be replaced anyways. It only had 120k on it! He told me that some of their engines only get about 100k and need to be replaced so that's probably just the case here. It's the most ridiculous thing I have ever heard. I have been a loyal customer to Pickering VW for over 15 years and have always had great service and customer service. I just cant believe the way I was treated and the fact they took absolutely no responsibility for the service they are providing. The GM did say however if I did come to see him personally he could give me a "discount" on a new car. Yes, absolutely treat your customers like crap and ruin their cars and they will obviously be repeat customers.
Inept service department - Steve
I sent a letter to there VP and General manager. I received a response 6 days later saying they will look into it and get back to me. it has now been 2 weeks.
On Wednesday August 14, 2019 something let go in the exhaust system. I live in Orleans but purchased the vehicle in 2013 (before you were open) and always had it serviced at Myers VW in Kanata. Because I really didn’t want to drive out to Kanata anymore I decided to bring the vehicle to your shop that evening.
On Thursday I waited for a call. By 9:30 in the morning I decided to call to make sure your dealership. Unfortunately no one answered my calls, it always went to voicemail. I left a voicemail and waited. By 10:30 I tried again and kept getting Frank’s voicemail or a general voicemail that said “Don’t leave a message. No one checks this mailbox, please call again.”
The service adviser called me eventually and informed me that the car was looked at and that the exhaust had broken at the downpipe. The replacement part was $2800 plus tax and installation because it included the catalytic converter. I asked whether it should be under warranty? He informed me that they had already submitted the claim to my extended warranty and if they said no they would try with VW. A short while later I was informed the claim was denied on the extended warranty. I asked about the VW warranty and was informed they would not cover it and my options were to pay approx. $3500 or bring it somewhere else. I asked again why it wasn’t covered under the emissions warranty and was told that your Master Technician said the only time they cover it is if there is a specific OBD/II code. (I later found out your dealership took him at his word and didn’t bother taking 5 minutes to submit the request to VW). I was given the option to pay for the repair or pick up my vehicle and try finding an aftermarket exhaust fix.
Assuming your employees had submitted the claim to VW and was denied I escalated the problem to VW Canada Thursday afternoon and requested they help me out. They offered to look into creating a goodwill claim for me and they would get back to me in 24-48hrs. Monday morning I called VW Canada back and was told they were going to do something for me and that they were waiting for a form to be filled out by your dealership. I called (I mean I tried calling again as it seems no one is ever available to answer the phone and you just get the general voice mail) and eventually talked to the service adviser again. I asked if they had the form requested and he informed me that only the Service Manager (who is on week two of his vacation) was authorized to fill it in. I asked if there was anyone else and the service adviser talked to a senior adviser about it and they decided that they would not do it. At the same time I was told that since it was my first time there and that I had no history the Service Manager would likely not fill the form anyway. Speaking to VW Canada they informed my that anyone can fill the form in (so I guess this is a Taylor Creek policy that only the Service Manager can do it) and that VW would likely cover 100% of the cost.
Not wanting to wait another week and having been told he likely wouldn’t want to help me I went and picked up my car and drove it to Myers who would fill in the goodwill form. When I spoke to the service adviser while picking up my vehicle I mentioned how I couldn’t believe VW wouldn’t cover the Catalytic pipe, he said they never submitted the claim to VW because your Master Technician said it wasn’t covered.
That evening I received a call from her (Myers VW) informing me that the part was covered under warranty and it was ordered.
The level of indifference I received at your dealership is unbelievable, if I wasn’t a details oriented person or mechanically adept I likely would of paid the $3500 to fix my car assuming everyone at the dealership is looking out for my best interest and there is no other option.
APPROPRIATE COVID 19 PROCEDURES - review
I was more than impressed with the precautions taken by ORILLIA VOLKSWAGON to protect the public and themselves from the potential spread of the virus . Recently I was in for a scheduled maintenance of my vehicle after having delayed it for over 6 weeks due to attempt to avoid public places . Upon arrival at the dealership any hesitation I had disappeared as everything was set up so well to maintain social distancing and providing proper sanitizing before and after maintenance. Thank you
orillia volkswagon for looking after your clients professionally .
Brought my car here for service. The technicians are... - Madi
Brought my car here for service. The technicians are negligent and careless. They caused and issue and then supposedly fixed it, although an independent shop showed me they had not fixed it. Service advisor, Ray, was rude and condescending. The service manager, Rui, was much the same. They deny wrongdoing, deflect blame onto the customer, and make excuses for everything. I wouldn't trust them to perform any service on a vehicle.
Worse customer service - Roy
This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership
Avoid for Warranty Work - B
AVOID Service Department - Will not complete WARRANTY work, only want your actual money.
This is the 2nd time I've taken my golf to this dealer to get repaired under warranty and they lie about it not being covered under the warranty plan I originally extended when I bought the car brand new. I don't think they get paid as much if they do warranty work vs when you pay for it out of your own pocket.
Most recently took it in for a safety issue with my emergency brake - they told VW warranty one thing, and me something completely different so they could collect 200$ from me and not warranty a safety issue on my car.
Have been calling the Service Manager Jason for over a week, multiple times and he's avoiding calling me and dealing with this. If you read all the reviews on here, all of the bad ones are about the service department and how incompetent they are - which is pretty much my experience to date. VW Canada needs to replace the service manager Jason and start providing QUALITY service for buyers who invested money into a brand new car and honor their warranty plans that they sell for an additional cost when you buy it new.
People place. They understand how important my car... - GJM
People place. They understand how important my car running in top condition is to me and deliver! I commute into Toronto everyday and depend on my car being in top shape.
0 Customer Service skills, no one pickup the phone to... - W Hassan
0 Customer Service skills, no one pickup the phone to schedule service appointment, after multiple calls, just voice mail, few days after finally someone call me back. looks like they doesn't care.
It was a great experience buying a 2020 Jetta. We just... - R M
It was a great experience buying a 2020 Jetta. We just went there for window shopping but ended up buying. Jordan convinced and explained with superior customer service.
This Place is hysterically bad. It all started when we... - Clayton Catching
This Place is hysterically bad. It all started when we bought a new GTI from this place. First it took 3 months to take delivery of the car (this was before covid). Also the sales person lied about features that were on the car and didn't include some of the extras we had negotiated on the final Bill of sale. Then we take the car and the tires were not balanced. Then the springs in all of the handles broke within the first month. They initially claimed it was our fault, but we were able to convince them to cover it. Then we had an error with the camera alignment. We took it in for repair, a wheel alignment is required to fix this issue and they told us that we had to pay for the alignment because alignments are not covered even though the camera was. Again we had to talk to the service manager to get it covered. The car also had to go in for recall work. the next issue was that the car was making some weird noises and struggling to start. We took it in and they claimed everything was fine. a week later our check engine light went on and we decided to take it to another dealership. when we got to Don Valley Volkswagen, they told us that our high pressure fuel pump was on the verge of falling off. they said that one of the bolts had backed all the way out and there were cobwebs where the bolt should be and that another one of the bolts had shorn all the way through. This issue was clearly apparent when we had taken it to Yorkdale Volkswagen, but they told us they had checked it. Don valley provided excellent service. Back in June we had an issue where the door had been scratching the inside of the frame when we opened it. we took it to Yorkdale and they said it was our fault and that we had closed it with a stick in the door. I took a video of the door scratching the frame so they said they would run it though Volkswagen as a paint a rust claim. They just approved it this week 6 months later. We took it in to the body shop and the replaced the part of the frame that was scraped but didn't re-paint the part of the door where the paint had been chipped off. They have screwed things up at every opportunity and Jet is the only service coordinator who is not rude and incompetent's . I can only say I am a fool for going back over and over again. If you read this review and you go there that makes you a fool too.
Volkswagen Burlington service is terrible - Shagib
After three attempts to fix my driver’s window and payment required each time for so-called essential needs, I now have more work to be done and more costs to incur. My window still does not close and they have the nerve to charge me $9 for a battery to open the door. Love the car but am disgusted by the service. Do not give them your business