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I picked up my Tiguan on Monday... I needed to put snow... - Evie
I picked up my Tiguan on Monday... I needed to put snow tires on .. Paul Millar took such good care today..before I knew it my tires were on and my car was washed waiting for me. Thank you so much Paul!!
Bramgate Volkswagen you did it again!!
I left smiling!!
Fast friendly, great service, will bring my car back for... - Vw girl
Fast friendly, great service, will bring my car back for my next service for sure
Top Reviewed Service Specialists At This Dealership
Service & Parts Advisor
Spoke with both Brad (?) and Daine Wallace. Daine was... - B Dyment
Spoke with both Brad (?) and Daine Wallace. Daine was particularly helpful in making sure the vehicle was safe for my daughter to drive. Thank you
Tim was a true professional took care of my vehicle with... - Rick Lewery
Tim was a true professional took care of my vehicle with pride. My truck looks better than new friendly staff and a do it right mentality. I would strongly recommend giving white oaks collision centre your business. Been there 3 times and In each instance the truck looked spectacular! Thanks a million to Tim and the staff at white oaks!
Service showed honesty and fairness in charging nothing... - Gary P
Service showed honesty and fairness in charging nothing to fix a minor check engine problem. Earned my loyalty.
Service Excellance - nedlog57
We had our Jetta towed in as the ignition would not turn with the key. We tried several things they suggested over the phone and nothing worked, so we had it towed in. they were very busy and told us so, so as we did not get our hopes up for a quick repair. They did on two occasions call and let us know that it was still not in the shop and hope to do so the next day. The next day they called and said they were still busy and it would be fixed by Saturday. And early Saturday, we got a call the it was ready. It needed a new steering column lock. The only thing, I dropped my wife off to pick it up and as I was driving away I noticed what appeared to be soap on the bottom part of the driver's door. I got out of my vehicle and looked at it and it was a pretty deep gouge that was not there before. The service tech came out to look at is and could not figure it out, as they do a circle check when a vehicle is brought in. The Service Manager took a look and said that the techs are all told to report any damage done to a customer's car. No report came in. But the next week, a the tech who serviced our care stated that his host was serviced the week prior and it appears that a pin was not put in it's proper location and that is what probably caused the gouge. The Service Consultant, Javier Ventura, stated that the Dealership would have it repaired the following week, apologized and said we would get a loner as they would need the car for two days for the repairs. We also dealt with Cam and over all, they treated us as a good customer and we appreciate that and would recommend this Dealership to others see how they did all they did. Thank you. Mike Golden
I’m only giving one star because I can’t give zero. I had... - Rob Crews
I’m only giving one star because I can’t give zero. I had a very bad experience at the service department recently - I was told I needed a $4,600 (plus tax) repair, which I declined, and was able to do the repair myself at home for $20. Furthermore, I was charged and paid for a “diagnosis” that was clearly wrong. To make matters worse, I have sent 2 emails to the General Manager of the dealership, providing them an opportunity to discuss my concerns, and completed the online survey request that was sent to me, and haven’t even had the decency/courtesy of a response. Very disappointed, and will definitely not return or recommend this dealership to anyone else.
I had such a great experience with Hadi Chmait. What I... - hilda
I had such a great experience with Hadi Chmait. What I appreciated the most was that he was honest with me instead of pushing a sale, which made me trust his opinion. I ended up purchasing a car and he continues to be there when I have any questions or concerns about my Volkswagen. I will definitely continue to work with him in the future. I also recommend anyone that goes to this dealership to request to speak to Hadi Chmait. He will go above and beyond to ensure you're happy.
I went to my dealer because I had an issue with my 2013... - carexpert
I went to my dealer because I had an issue with my 2013 vw golf
I own 2 VW GOLFS.
This should tell everybody that I am very happy with VW products.
The VW corporation made A BIG MISTAKE by stopping to bring the regular GOLF in Canada.
At the dealership I had the chance and pleasure to deal with Ivo Dias ( service consultant).
He took care of me the minute I walked in.
He was very professional ,friendly and with the right attitude.
He is a new Service Consultant at this dealership but he knew how to look and take care of me and my issue with my car.
He kept me informed during the day with the status on my car and the repairs.
When the car was ready he called me to let me know that my car is ready to be picked up.
At the end of the repairs this dealership washes your car.
NICE TOUCH and much appreciated.
When I left my car for repairs he asked me if i need a ride as well as when my car was ready.
Ivo is a winner for this dealership and with the right training he will be there for a long time which is good for us the customers because we like to deal with the same person every time we come for service so in this way we get to know each other which is good for business.
To Ivo keep up the good service.
You have the right attitude and you are a people's person which is very important in the car business.
The only reason I go for my service to Yorkdale VW for so many years is because of their excellent service ( this applies to all employees at this dealership- service-technicians-parts department).
The owner of this dealership should be very happy and proud to have such outstanding employees working for his dealership and VW company.
Employees with good attitude and professional service retain the customers, bring new customers in, keeps the dealership reputation ,give the VW brand and product a very good feedback and keeps the dealership and corporation in business.
To all Yorkdale VW KEEP UP THE GOOD WORK and stay safe and healthy .
A very happy customer
Waited for 2+ hours to get an oil change and a new... - F Pfaff
Waited for 2+ hours to get an oil change and a new battery. After waiting over 2 hours I was told the part is not in stock and had to come back. Also, $300+ For a battery replacement and $130 for an oil change.
Go anywhere else but here.
People place. They understand how important my car... - GJM
People place. They understand how important my car running in top condition is to me and deliver! I commute into Toronto everyday and depend on my car being in top shape.
My experience with Owasco Volkswagen's Service Department... - Kyle Margerum
My experience with Owasco Volkswagen's Service Department was pleasant and efficient. My vehicle was taken in early and serviced on time. I was able to pickup my vehicle immediately after the work was complete. I received friendly customer service during drop-off and checkout.
Overall, I had a great experience with my first service appointment!
Same great service as when we used to bring our 60’s era... - Tony Vermeulen
Same great service as when we used to bring our 60’s era Bugs in. Nice to know nothing changes. Tony & Lorraine Vermeulen 2011 EOS
Worst customer service that I’ve experienced in long... - scott
Worst customer service that I’ve experienced in long time. Steer clear of this train wreck. Long wait times on hold, interminable voice mail loop, miserable service technician.
I took my car to the service department until recently.... - No longer a customer
I took my car to the service department until recently. There are constant mistakes made and difficulty booking appointments. But the icing on the cake was a quote for work not needed and being billed for work not done. I recommend trying to find another place to get your car serviced.
I had two great service experiences at Kanata Volkswagen... - richard.gorman
I had two great service experiences at Kanata Volkswagen in the last 6 months. They have a new General Manager and Service Manager. Customer service is very important. The technician was excellent. Very professional, knowledgeable and took the time to talk to me and my daughter(her car) personally. I am a senior and have been dealing with cars for decades. Believe me, I know what good service looks like. My experience was excellent, but I wish the vehicle didn't need any repairs!
I live in Hamilton, I've had my 2015 Passat serviced at... - golfs4uscanada
I live in Hamilton, I've had my 2015 Passat serviced at this dealership twice 2019 & 2020, service staff are excellent, very helpful and courteous, I'd highly recommend this dealership.
Good Driving Ron
First service with them they failed to put locknuts back... - Montag
First service with them they failed to put locknuts back on then denied they were ever there.
Next service did our brakes. Knocking sound after. Took it back 3 times to find source. Loose bolt after first service. In the meantime charged us $1500 to fix things in order to solve the problem. To add insult to injury they returned my car with the case for the battery missing. We took it to VW because we assumed it was the best place to go. I feel that they are on the same level as Costco or Canadian Tire. Truly disappointing. Sue who is the acting Service Manager is the only person there who managed to get things done.
Took my Audi convertible in to get top fixed was stuck... - kevin lyons
Took my Audi convertible in to get top fixed was stuck down they said they knew what they were doing got it back with four pieces broken the roof from trying to force it up try to tell me it was like that when I brought it in did offer me 10% off the price of the parts they broke only if they put them on got a quote of $ 5.500 to fix the hydraulic pump for the roof found a used one online 90-day warranty $225
Top Notch Service Department - WALIHNTR
Just had a 2009 Jetta TDI serviced at this dealer. The customer service was outstanding and they are very accommodating. My plans for a ride back to work fell through and when i asked if they could drive me to work they went above and beyond and provided me with a loaner vehicle for my convenience. I asked the service department to provide me with the old parts removed and they neatly packaged them and placed them in the trunk of my vehicle. When I asked the technician to explain the cause for the failure of a part, he explained in great detail (i know this as i am a technician as well). Overall this is by far the best VW dealership and service department I have dealt with. A++
Treated like a second class citizen. - Disappointed
First and Foremost, The sales department has always been extremely friendly, flexible, kind and helpful. The purchase of my vehicles here has always been a great experience.
Whereas, my experiences with the Service Department has been an entirely different. Rude and condescending. They treat you like a second class citizen, like you are an inconvenience.
1. Told me to “take a bus” when I brought my car in for recall and warranty work and had no transportation, I should note I live 45 min away from my dealership and a bus was not an option for me. I ended up renting a UHaul van as a last resort as all other rental car locations in my city were closed for the evening. After doing some digging, I found out that I infact DO have rental coverage for this type of service visit with my 5 star extended warranty. This experience left me stranded in their parking lot scrambling to find transportation. I was very offended by their cold treatment.
2. Called to make an appointment to get my car looked at as it was acting up and I was getting close to the end of my warranty mileage — was told that they “don’t really have the time to look at my car unless it’s an emergency as they had a lot of cars in getting tires changes due to the the change of season, and that they would NOT give it a onceover to check to see if any other warranty covered work was needed other than the issue I reported” I should note: I am not a mechanic and would really have no idea if other parts of my car were acting up unless it was glaringly obvious. I was trying to be proactive. Due to their poor attitude I decided to drive my car 2 hours to the next nearest VW for the service needed rather than deal with North Bay VW. Note: The service department I ended up dealing with out of town were kind and helpful, no questions asked.
3. Towed my car in due to mechanical breakdown. Ended up becoming very sick the next day and was taken to hospital. I spoke to the service department while waiting for the doctor and found out the issue and gave the go ahead to do the work. The next day (Friday) heard nothing from them. I was still very ill and had a friend call in end of day (4:15pm) and check on the status of my vehicle. To my surprise it had been ready and yet the service department did not contact me. I ended up having to go back to the hospital and had of I not called to inquire I would have had to go by ambulance.
I love my VW. Best car I’ve ever owned - thankfully I’ve only needed to contact service a handful of times since becoming a VW customer 8 years ago. Sadly, although I’ve had a wonderful experience with my sales guy and I love my Jetta I WILL NOT purchase another vehicle from my local dealership. I will drive 2 hours out of my way instead next year when I purchase my new VW.