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Have been dealing with Gary and Courtesy Ford for many... - mcroberts52
Have been dealing with Gary and Courtesy Ford for many years. Won't go anywhere else. Always confident with Gary. Even after moving 4 hours away we always come back to London and Courtesy. Gary is very friendly,knowledgeable and always a pleasure to deal with.
Top Reviewed Specialists At This Dealership
Sales and Leasing
They were very pleasant to work with and also very... - Dennis Gertridge
They were very pleasant to work with and also very knowledgeable. They were also very patient with us during the decision to purchase.
Good service department, good communication with... - dsherlock57
Good service department, good communication with customer. Car was ready when promised. It will be good when customer shuttle is back.
Excellent service and personnel. Very thoughtful service... - marlenehiltonmoore
Excellent service and personnel. Very thoughtful service and superb job of collision repair. will recommend.
EXCELLENT CUSTOMER SERVICE I TOOK MY LINCOLN FOR SERVICE... - trillosusana
EXCELLENT CUSTOMER SERVICE
I TOOK MY LINCOLN FOR SERVICE SATURDAY MORNING AND CAR WAS READY AT MIDDAY.
ADAM WENT BEYOND MY EXPECTATIONS. THE BEST CAR SERVICE.
Second vehicle we have purchased from Northway. It’s... - maggie.jack
Second vehicle we have purchased from Northway. It’s always a quick and easy process. Stacey Cooke is fantastic.
Driving my new truck now, and pleased as can be. It is... - Great Promotions
Driving my new truck now, and pleased as can be. It is my third truck form the McAlpine Crew, and again, great service and attention to detail. A special thanks to Rex Tsang for his making the process so seamless.
My new F-150 took a little while to arrive. But this... - Kevin
My new F-150 took a little while to arrive. But this wasn't the dealerships fault. The dealership did a great job at keeping me in the loop throughout the process. They did a great job and I'm now a happy customer.
I received excellent attention and service from... - Robert
I received excellent attention and service from Michael
Stayed in constant contact re repairs
Managed our expectations in an exceptional manner
My expiriance with Jessica Brodie on the whole was good.... - thuman
My expiriance with Jessica Brodie on the whole was good. The dealership did miss a few minor thing that I will have to get rectified in Thunder Bay. It was a whirl wind experience & a few thing were overlooked. I did however not like the outright lie
I was told about the transaction fee that couldn't be bargained with. I was told by Jessica that there were auditors who looked at the transaction fee had to stay in place. I followed up on this auditor hearsay at our own Ford dealership.. When I mentioned this auditoer re transaction fee the local dealership sales manager giggled into my ear & said this is the first time he's ever heard of such B S. I'm let down by the outright lie by the Maintland Ford sales team. As I have said the rest of the experience was painless & so far seems to be on the up & up.
The entire dealership was quite rude to my mother, with... - Andrew
The entire dealership was quite rude to my mother, with the owner stating "you're not from around here, you should take your business somewhere else"
The service department improperly did a warranty repair on my mother's vehicle AC by not putting enough coolant in, after taking vehicle to another dealership, their service department confirmed the Exeter location made an error causing the AC to fail again. The repair was done after the dealership was called by Ford Canada, regarding a customer service complaint, so have to assume it was done improperly on purpose.
The dealership refuses to pay for their mistake and Ford Canada has become involved, telling the owner he is not giving very good customer service, and has been asked by the new dealership to cover the cost, to which he replied "I don't care, that lady is crazy"
Stay away if you want your car fixed properly, or courteous service.
I bought the second F150 from Eastcourtfordlincoln. Sales... - gaobixia520
I bought the second F150 from Eastcourtfordlincoln. Sales Manager Vineet gave me the good trade in vale for my trade in. Thank Vineet and May. I got best service from them.
The team Mr.Rohual, Arwind and Ali where the best in... - Wilfred Abraham
The team Mr.Rohual, Arwind and Ali where the best in procurement of my FordF150 with all the options and the best price ever I could get. The service was excellent and very courteous. They serve the customer with passion and full heart. I wish all the best and any of my purchases I will consider them first.
I upgraded from a 2015 Ram to a 2018 F150 this fall. Greg... - Rusty
I upgraded from a 2015 Ram to a 2018 F150 this fall. Greg was my salesman and found me a beautiful truck in a few days. My wife was impressed and went in and traded up to a Ford Edge a few weeks later. Greg was professional and down to earth. Thanks Greg
I was not pleased with there service, and customer... - basiler
I was not pleased with there service, and customer service. They screwed up my morning, I lost wages, and I left without service performed on vehicle. I will never go back. There attitude make's me believe that's the way they do business.
Incredible Experience! Never been treated so well!... - Herb
Incredible Experience! Never been treated so well! Thanks John Puddicombe for your outstanding service/professionalism.
Purchased a used vehicle under bumper to bumper warranty... - ScreenName1
Purchased a used vehicle under bumper to bumper warranty and within a year the roof rack was leaking. Within the warranty period and kilometers, they refused to fix it. Disgusting that they promised everything would be covered and refuse to honour their commitment.
Very knowledgeable parts advisor . Not only about the... - The Bagel Guy
Very knowledgeable parts advisor . Not only about the part replacement but general repair and troubleshooting. Most dealerships parts department do you a favour to look up a part availability etc. The parts advisor SHAZAM was very informative and concise and excellent customer service.
The Bagel Guy
I have leased three vehicles from Donway Ford over the... - ronald.farr
I have leased three vehicles from Donway Ford over the years. Recently the brake light came on for my newly leased Ford Echosport. I scheduled an appointment for 9:15 on June 8th. IT DID NOT GO WELL. I agreed to wait. After three hours with no update on my vehicle I found that my service call, obviously low on your priority list, had not yet begun. Car still not in for service, no update provided, no explanation of the delay. The manager and staff disorganized and discourteous and unhelpful.
Excellent service from Ryan Persaud and Christina... - josephinevirgilio
Excellent service from Ryan Persaud and Christina Costentino in scheduling. They provided me with excellent service in terms of picking my car at my workplace and delivery. Communication was ongoing and excellent. I would recommend Pinetree!!!
I went in to purchase a vehicle from this dealership and... - Gary
I went in to purchase a vehicle from this dealership and I should have walked away from the start. Dealership is very unprofessional. Numerous calls to dealership with no response from sales or finance team. Told me they had me approved for financing then told me to pick up the vehicle without providing any information on the financing. After I was told I had been approved for financing they still had finance companies doing inquiries on my credit bureau impacting my credit score. When I finally got the information about the financing the numbers I was being quoted were about $60 bi-weekly more than they should have been. They also told me at the time off the sale that "all of our vehicles come with a full tank of gas" only to find out that they charge you for it . The car I purchased had a mechanical issue that they told me had already been fixed and now my car has been back in the dealership for close to a week to be repaired properly. When I took the vehicle back to be repaired they were quite rude about it. Recieved a call saying car was ready to be picked up as they had to change the steering column. Left the lot only to find out they had not done an alignment after the work. I had to turn my wheel to the right to get the car to go in a straight line. Back to the dealership to have the work completed hopefully correctly this time. Also found they had broken on of my window covers while it was in their shop and didn't bother to pass that on, probably in hopes I would have not noticed. Also after trying to pick up the car the first time I noticed greasy hand prints on the inside of the door which I did point out to my sales person hoping he would look after it. When I picked up the car the second time surprise the greasy had print is still there. They did offer me a good price for my trade in then I checked online to see what they were selling it for and they said it used to be this price now it's $1000 cheaper. I guess they do this with all of their vehicles to trick the customer in to thinking they are getting a deal. I don't see how it could be discounted from the higher price when I just traded it in and it was the first time it was listed. The only positive was they gave me a nice loaner to use while my car is being repaired. I would not recommend this dealership to anyone they are very unprofessional and the quality of work performed in their service department is quite possibly the worst I have seen.
Great Ford service and friendly staff. Going there for 6... - frank.fabbro
Great Ford service and friendly staff. Going there for 6 plus years and always satisfied. I was sad to see that Scott McLean my regular service representative was no longer working at Parkway. Jon Boyard is my new service representative and he was terrific. Very friendly and understood my needs. Good job Parkway!!
I have never been so disappointed with purchasing a... - lloney
I have never been so disappointed with purchasing a vehicle. If I had known that I could have asked another dealership to find the vehicle I was looking at, I would have done so. The employees at Yorkdale Ford are liars, they doge questions after your purchase, do not respond to emails, used pressure tactics and spoke to my male friend despite me being the one purchasing.
I trusted them to be honest - my mistake, but I hope others can learn from my mistake. When discussing the vehicle, a second sales associate interrupted to grab the file - despite it being on an excel doc that they an all access to, then proceed to speak on speaker phone while grinning and looking over discussing the vehicle with a "potential" buyer. They double charged me for plate transfer. When I asked about the charge, they lied and stopped responding. They charged $10 for OMVIC which I believe govern how they conduct themselves, I believe they breached. The vehicle was to be cleaned before pick up - it was not and had to ask the associate to clean it on the spot. I was promised car washes due to this and 2+ months later, I am still waiting. I have contacted the associate many times, and nothing. Do not deal with this location.
Disgusting.. I was prepared to purchase.. however JP'?!... - isn't that a shame
Disgusting.. I was prepared to purchase.. however JP'?!
Claimed he was dealership manager.. Refused to give me his real name.. I could clearly smell alcohol.. Had plaid!? suit on and blue shirt with huge stain. Tried to sell me black girl's car Mercedes.. no!! Added 5000$ to swap out leather seating with another on the lot!!! Also totally raised price of 'suggested.. Terrible experience and I purchase cars every 3 years. Honestly how do they stay in business!? So his very arrogant other manager offered the car for 42199.best price before fee tax lic. Oh yeah.. they did not even know the horsepower!!!? Little did they know this car was researched previously for me. Be careful.
Anthony from Twin Hills made the experience of buying a... - Lili
Anthony from Twin Hills made the experience of buying a car stress free and fun. He was transparent and up front with me. There was no pressure, no haggling, and no admin fees. He was very professional and never tried to sell me more than what I wanted. This has been the best dealership experience I’ve had. To anyone in the market for a car, I highly recommend Anthony!
Do not get your oil change here. Every time I did they... - Next
Do not get your oil change here. Every time I did they they added to much oil by half to to a full liter. Next
2019 F150 Lariat - Abe Hiebert
Tony Fehr was really helpful locating the truck i wanted and getting it to me in a reasonable time. Tony makes it easy to go through the process of purchasing a new vehicle. I highly recommend anyone in the market to use Tony for a new vehicle at St.Thomas ford Lincoln. I am Really satisfied with my 2019 F150 lariat and will be returning for the f250.
I recently had my car repaired in the body shop I met... - Satisfied customer
I recently had my car repaired in the body shop I met James knight And he was so helpful went over all the repairs with me I was 100% happy and I recommend the body shop to my friends and family thanks again James
I would like to say thank you to the great service staff... - Genesysplumbing
I would like to say thank you to the great service staff at Formula Ford! I blew a tire on my 2017 ford transit and managed to have Ford road side assistance tow my van to Formula Ford. The parking lot was extremely busy with tow trucks dropping vehicles off and others dropping off vehicles for regular service. The service technicians knew that this is my work van and that I needed it on the road to work! One of the technicians got on the task at hand immediately replacing the blown tire with the spare, outside in the rain! In less than an hour my van was dropped off,tire replaced and off on my way! When I went in to pay the bill, I was shocked, they charged me $30.02! Said 20 minutes of labour! Wow! I own 8 work vans and 5 personal vehicals and I have NEVER paid that little for any service work on any of my vehicles! 6 months ago I hit a pot hole in the city and blew a tire, it took all day for the Ford dealership to put the spare on and cost me $265.00 plus taxes for that!
I would defiantly be visiting this dealership for future purchases and service to my vehicles!
Genesys Plumbing Inc
Poor Customer Service Support - WT
I unfortunately cannot recommend buying a vehicle from this dealership.
While the support staff were friendly they would not prioritize a major safety concern ahead of other appointments. I have a 2018 F-150 that has a current recall notice for faulty door latches. My driver's side door decided to randomly open during movement and the best i was told was that i had to wait for almost three weeks because it was a big job and took a technician a full day or more. I was told i could leave the vehicle there for a period of time (possible three weeks) and they would see if they could get to it.
Pretty shocking to learn that your vehicle doors can open randomly and there is absolutely no sense of urgency to address the issue.
Called Ridgehill Ford in Cambridge for a much better response and service date.
Courtesy Ford Lincoln
Senior Financial Services Manager
Used Car Manager
Financial Services Manager