Downtown Ford

I recommend you go elsewhere. Our van was broken into while on their lot and they charged us for the repairs. Also added $100 labour for changing a fuse. They only want to make mo Our van was broken into while on their lot and they charged us for the repairs. Also added $100 labour for changing a fuse. They only want to make money. No customer appreciation at all. More

I took my lincoln in to get door fixed and trunk. When they brought car back they cracked my windshield driving it on DVP. at first they said they would fix it so I brought it in a second time as wel When they brought car back they cracked my windshield driving it on DVP. at first they said they would fix it so I brought it in a second time as well as to fix a roof leak. Now they are pretending it did not happen and I will have to sue them. Not sure what is worse my brand new 2022 lincoln with all the problems or this unprofessional, dealership. This has to be one of the worst dealers in the country. Own upto your mistake and fix it. I will never buy a lincoln again mostly because of these guys Just spoke to the manager Vik and he wants me to put it through my insurance! More

I needed a new car after driving my last one for a very long time. I was undecided on what to buy and visited different dealerships. What made me pick Downtown Ford was Marco Mostarda. He was professional long time. I was undecided on what to buy and visited different dealerships. What made me pick Downtown Ford was Marco Mostarda. He was professional and most patient. Thank you Marco it was wonderful working with you! I recommend this dealership. More

Had to deal with sales rep Marco Mostarda and it was great, the experience was super smooth and I'd recommend it to anyone! great, the experience was super smooth and I'd recommend it to anyone! More

The service department used to be great. I have two Lincolns and they picked up and dropped off a loaner everytime. Recently they have tried for cash grabs. One my MKZ with 40000km they said it needs n Lincolns and they picked up and dropped off a loaner everytime. Recently they have tried for cash grabs. One my MKZ with 40000km they said it needs new rotors and brakes with 5mm left on the pads. Lincoln offered an extended warranty with a lease extension. Magically, the dealer machined the rotors which "were not machinable" when I would have had to pay and they said the pads were 2mm so Ford would pay. They recently serviced my navigator as they offer "free oil changes". I did my own air filter so they made me pay for a tire rotation to get the oil change. In the process, they must have not put it back together well as now I have a balance problem. They also tried to sell me an alignment but couldn't explain why. As if I would get a 2019 Navigator to drive it while it pulls or the wheel shakes. Stay away from this dealer. They are a shadow of their former selves. They are breaking a 16 year exclusive Lincoln owner More

I had a great experience dealing with Downtown Ford. my sales rep Marco was knowledgeable, patient and thorough through the entire process. The business manager Mike was also a valuable asset, as he helped sales rep Marco was knowledgeable, patient and thorough through the entire process. The business manager Mike was also a valuable asset, as he helped clear all the obstacles to get me my vehicle quickly and under good terms. More

I purchased my vehicle from this dealership and had 2 services done without incidents but the same cannot be said about today. There was simply no co-ordination. The service manager acknowledged th services done without incidents but the same cannot be said about today. There was simply no co-ordination. The service manager acknowledged that most of his service advisor are new and they were busy. I waited off-site for more than 6 hours because they forgot to call me. This dealership is in a state of flux right now in addition to all new staff as they are prepared to move to location. I wouldn't go back again. More

Brilliant service. Marco Mostardo is my Product Advisor. Marco is a the go to man, tried and proven. He is very knowledgeable, patient, and a honest person. Kudos, Marco. Marco is a the go to man, tried and proven. He is very knowledgeable, patient, and a honest person. Kudos, Marco. More

Very happy with my purchase.My sales co-ordinator Conor Very happy with my purchase. My sales co-ordinator Conor Shiel was fantastic, attentive, quick and always courteous and professional. The financ Very happy with my purchase. My sales co-ordinator Conor Shiel was fantastic, attentive, quick and always courteous and professional. The finance manger, Calvin Tsang was also a true professional. The member of the team that completed this sale and stole a five star rating from the dealership, and his teammates, is sales manager Timothy Lo. I asked for a call from Timothy, and three days later he still has not called. Before writing this review, I sent an email to ensure that Timothy has been in the office and received confirmation that he was. I removed a star from the rating for each day Timothy neglected to call me as per my request. Time for some remedial customer service training for Mr. Lo. Sincerely, Michael More

I just bought a new F250 form them with Marcos as my salesman, he was an excellent sales man and a pleasure to do business with. He even delivered my truck for me. salesman, he was an excellent sales man and a pleasure to do business with. He even delivered my truck for me. More