I had the pleasure of working with Max W. as my sales consultant.
I had called a few days prior to make an appointment with Max to view a specific vehicle.
Luckily, when we arrived, Max had the keys ready and escorted us, on our way to the viewing.
He went over the main features of the vehicle and gave us demo for some of the key features.
We were sold and then it was just a matter of getting the right price.
It turned out, we were not offered the best program option immediately (incentives versus finance rates). Luckily, I did some research on my own and was able to question why I was not offered incentives first, followed by a different finance rate.
Upon further review, I was offered the incentive discount with adjusted finance rate.
Max W. also executed nicely on a special request I had for my license plate. 5-star customer service there.
Next, I dealt with Michael Y. from financial services.
He was a wealth of info.
Having purchased and leased many vehicles before, what I really appreciated from Mike was that he was not overly aggressive on the additional add ons.
Too many times the finance people can turn a positive experience, into a negative one with over the top, sales tactics.
He was firm and to the point, which helped the transaction flow smoothly and kept it a positive one. His communication and the ability to help sign electronically during the pandemic, was greatly appreciated.
Lastly, I also dealt with Patrick W., the sales manager.
I had some hiccups that almost made my purchase a no-go.
But in stepped Patrick and ensured that the deal promised would be executed as promised.
We were also under time constraints and Patrick helped remind me what I had to provide and made sure his team took care of the rest, so we could close the deal before the incentive promo expired.
Hats off to Patrick W. and the team for helping make the purchase a successful one.
Next, I will deal service department (when the time comes), but that review will be left until a future date.
Thanks Downtown Ford!