We leased a Ford Edge SEL from Donway Ford 3 years ago, and appreciated the service provided by all staff involved. Last month, we researched lease buyout versus new lease with expert assistance from Krystal. She patiently prepared several proposals and then placed our special order for a brand-new 2020 Ford Edge Titanium. When our new SUV arrived, the vehicle switch and pick-up of the new SUV was a breeze. Financial documents, vehicle registration, and review of new vehicle features were all completed in minimum time expertly and without fuss. Not only do we love our new Ford, but we were again impressed by the customer service quality. A big "thank you" especially to Krystal, whose knowledge and people skills were impressive and much appreciated!