2018 initial review: Quite possibly the best purchase experience I've had to date (5th car). Nick Rose, Kent Hebert and the team were completely professional, never trying to push anything. They went above and beyond whenever called upon, and really stepped up anytime I needed anything. I would highly recommend this dealership (along with many other satisfied customers). Bought a 2018 F150 Platinum.
2019 follow-up: They don't deserve a 1, as that's just a bit too knee jerk, but here's an update on my experience with them these past year and change.
My experience with this dealership suggests trucks aren't their specialty - having owned one for a bit longer, I think a more consultative approach would've been better to understand customer needs for why this truck, its specs, etc. I still adhere to my first review, the sales team is solid - as you'd expect of any sales group. However, the follow-up is pretty bad - perhaps just speaks to their volume, or lack of desire to drive another sale - they lost out on my buying my wife a new SUV only 2 months later. In general, you're likely the one chasing them down - this has been my continued experience with them up to Aug 2019. Ford's issued 2 minor recall issues on the 2018 model year (door issue, block heater wiring issue), neither of which have affected my truck, but outside of the service manager, the rest of the team just has really bad follow-up - use some sticky notes, or a better tool in your software so you follow-up with customers. ;)
The guys working on the truck though - all the service techs, I've never had a bad experience, so I feel like they're a good group. Never misplaced items, truck coming back worse than it came, or anything negative. I think once they forgot to put a floor mat back in after they did some cleaning, but that's it. They're actually the reason this was not downgraded to a 1.
The overall follow-up of the rest of the team is the main reason I'd give them a 1, as with any sales organisation, initial impressions are always to do their best and treat you well so that they'll make the sale. I mean, hey, an $80,000 truck ain't a bad commission, right? But I had a significantly better experience at an Audi dealership that was willing to knock off thousands due to a customer service issue I experienced with them. For the money that you spend, that could definitely be improved here. For that reason, I'm going to try giving my business to another dealership, along with the upgrade I plan on doing in the coming year or so. Maybe I'll give 'em a shot later on after I see some more positive reviews through 2019.
Still no follow-up on a question I had re: the recall notice around the heating block wiring. Luckily, I found what I was looking for online, eventually. =) (Ans: just don't use the feature) If only someone there knew enough initially to give me this one sentence answer. But the fact that they overlook it and it just gets lost in the ether, that's where they're dropping the ball.
I've also dealt with some other minor service follow-ups, and I've had the same trend continue. There's a lot of passing the buck, and if you read up on some other reviews posted on Google as well, it seems very hit and miss.