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Dawn Manuck is the service advisor that I/we deal with... - Karen C
Dawn Manuck is the service advisor that I/we deal with when taking our car in for servicing. She is absolutely fantastic! Always very friendly, accommodating, and knows her stuff :) . I am so very happy we are now going to Leduc Chrysler for all our servicing/repair needs.
Karen & Ron Christensen
Great experience. Dale was super friendly and easy to... - BillW
Great experience. Dale was super friendly and easy to talk with. Told him what I was looking for and he delivered. I will be a repeat customer.
I contacted strathmore dodge about a car listed on their... - Curtis R
I contacted strathmore dodge about a car listed on their site in July 2021. I went and looked at the car that night. While I was on the phone they said the car had just arrived and hasn't yet been cleaned. Once we got there we were met by Lucas. Lucas was very friendly and gave us the keys for a test drive. We knew the car was a perfect fit but I always take it to my mechanic and get it on the lift. Strathmore Dodge was very accommodating in me taking the car into Calgary for an inspection. Since the car was a farm car there was lots of gravel in the underside shields and pans but minor repairs otherwise. I took the car back and we made a deal to buy, on the condition that the shields and pans would be removed and underside cleaned up. While they were removed i also paid $500 for undercoating. I picked the car up 3 weeks later(due to my scheduling) andwas told the car was taken apart and cleaned. Perfect, I thought. On the way home my girlfriend was following me on the highway and after every bump was being showered by rocks coming from the car. After getting home I put the car on ramps and took one of the underside rock shields off. Lo behold I find gravel, a mouse nest and undercoating that is about 3 inches wide and not under the shield like I asked. Over the next few days I pulled a 5 gallon bucket of gravel from the car. It was very evident that the shields were not removed and the undercoating was not sprayed correctly. I contacted Strathmore Dodge and they gave me the options of either bringing the car back for cleaning(which I had already done) or a refund on the undercoating. I asked for the refund and a cheque arrived the next week. Overall I enjoyed the experience at Strathmore Dodge however it seems there is a information disconnect between the shop and sales staff. I would shop here again
Top Reviewed Specialists At This Dealership
Phoned in at 15 minutes before closing with an issue with... - kimtoews
Phoned in at 15 minutes before closing with an issue with my vehicle. Mike (Service Manager) stayed late to wait for me to drop off my vehicle. Excellent service- thank you!
Had a bad experience with the dealership approx 8 years... - Jody Broome
Had a bad experience with the dealership approx 8 years ago but with the new dealership and Kelly Flynn it was a great buying experience. Would definitely recommend PR Chrysler to anyone.
Had my vehicle back to me in a reasonable amount of time.... - F
Had my vehicle back to me in a reasonable amount of time. Service asviaor was great to deal with
Amanda in the service department is exceptional! Amazing... - nichatt
Amanda in the service department is exceptional! Amazing service received from her every single time I come in. Thank you for all your help and for always making my day! I will continue to come back to Northside Dodge for all of my service needs.
My salesman Travis was great from the moment I walked... - Kyler
My salesman Travis was great from the moment I walked through the door! He didn’t use high pressure sales tactics and he was very transparent on my options. I would feel comfortable recommending him to one of my family members or friends!
Vas. Was amazing !!! Found exactly what I was looking... - Decodarrin
Vas. Was amazing !!! Found exactly what I was looking for. In the price range. I needed , very honest and I like that. So much. Would highly recommend Vas to who ever is looking !? Thanks Cas for everything
I had no problems at all I used the salesman jeff and he... - King
I had no problems at all I used the salesman jeff and he was awesome
My girlfriend bought a 2010 hyundai sante fe from this... - zachfarrell2
My girlfriend bought a 2010 hyundai sante fe from this dealership and we have had nothing but issues with it. The wiring was wrong and we took it back to get fixed because the battery kept dying and they tried to send us somewhere else because they couldn’t fix it even though it was under warranty they wanted us to pay for it. Now the vehicle does not lock and we have had to change the alternator twice because the dealership put in a faulty one the first time. Battery light flickers on and off among the many other issues including worn out shocks and struts which should have been dealt with before being sold. The people who work there are very rude and just want you to spend all your money for them to not fix any of your vehicles issues.
It was an incredible buying experience! I was edgy as... - Athena
It was an incredible buying experience! I was edgy as most buying experiences I have had are always a constant battle and you have to validate and verify everything. From the moment I arrived they were friendly and upfront. I was very impressed with all the staff and being in the mountains made the experience even better. Honest it was worth the drive with two small children to have an experience and service of that quality. Our sales person was Robert aka Robby he was awesome!
Dealt with Camrose Chrysler recently to buy two new... - mike ames
Dealt with Camrose Chrysler recently to buy two new trucks, and they were excellent to deal with. I would definitely recommend this dealership.
Nick, Tommy, and Maz were all very friendly and efficient. I typically do not like dealing with dealerships, but I would return here in a heartbeat.
Bought our first new Jeep Cherokee from Ray. He was... - paularthurdeering
Bought our first new Jeep Cherokee from Ray. He was great and informative. We had to purchase an upgraded model due to lack of inventory for the options we wanted and it turned out to be a blessing, as the vehicle is more than we hoped for and did not cost much more. The only downside to our experience is we ended up purchasing a demo model with ~5000kms on it and we tried to look at every angle to ensure all was pristine still and the perfect cleaning/buffing job hid a couple scratches on the back bumper from what appears to be luggage bag dragged out of the hatch. That is on us for not being "buyer beware" enough. A great experience all around and recommend Ray!
Caution!!ATTENTION: Ex Military and Serving Members. I... - Bill
ATTENTION: Ex Military and Serving Members. I am a 59 year old disabled vet with 29 years service. Please read this. June of 2020 my 82nd year old mother purchased a 2 year old vehicle. My mothers annual income is $23000. I was with her and agreed to subsidize her venture. There were some inclusions in the contract, to include add ons. Paperwork went missing and it took 6 months to resolve the add ons promised. Recently an individual from St Albert Dodge was in contact with my mother to see if she wanted to come in and look at a newer vehicle which has more advanced safety features. My mother when contacted about those safety features certainly felt it was important for the safety of her great great grandchildren. So we went for a ride in the newer vehicle and my mother loved the newer safety features! So during negotiations we conclude my mother cannot afford any more than ?25 every 2 weeks at a promised rate of .49 %. Add ons would include a cash back, floor matts, bug deflector, trailer towing package (max towing) and detailing (standard anyways). So having agreed and felt optimistic about the transaction I went out to start moving items from one vehicle to the other. So I proceeded back to financing where my mother was just told to sign here and there. I looked at what she signed and they added 2.54% as a blended rate and another $19 to her biweekly payments. When I said thats not the agreement I was told “well your mother signed!” That was July 11, 2021. Ok buyer beware, someone will take advantage of the elderly!! Now to today, 3 Aug 2021. I have not been contacted by anyone at St Albert Dodge about the add ons so I so I have made many attempts myself. Apparently the paperwork is lost? All attempts to contact employees has been in vain. Here are those in attendance in order of appearance: Cody Richard Adam Rob Daylan Joseph Non appearance by Jay
Jamie Eye was great and (as my granddaughter said)... - Louise
Jamie Eye was great and (as my granddaughter said) confident but not pushy. The staff there made my car experience easy and comfortable. Would definitely recommend
Quick and fast service. Was kept up to date. Great... - TF
Quick and fast service. Was kept up to date. Great service from the advisor. Keep it up
Recently purchased a 2015 Jeep Cherokee North from Big4... - Glenn W
Recently purchased a 2015 Jeep Cherokee North from Big4 through Aaron Snowie and Bruce Giffin. Great experience. I highly recommend Aaron and Big4!
Phil Rutherford is the real deal. He worked on Sunday to... - Paul Scheuerman
Phil Rutherford is the real deal. He worked on Sunday to get me into a vehicle and get me on my way. Phil knows how to treat customers. I will look forward to dealing with Phil when it is time for my next purchase.
Phenomenal both of my vehicles where purchased here and... - tgsales
Phenomenal both of my vehicles where purchased here and they are tanks. The dart has almost 200k kms and it has need no major work while the Grand Caravan is just a dream to drive!
211 $ dollars for an oil change!!! 7 litres of synthetic,... - Lost a customer
211 $ dollars for an oil change!!! 7 litres of synthetic, Didn't even get a genuine Mopar oil filter.....
Thanks a-lot its already tough times for the working class but bossiness like your needs to be investigated. People deserve to know your Thieving Crooks with no conscience.
Very friendly and efficient in purchasing a new to me... - Daryn
Very friendly and efficient in purchasing a new to me vehicle. Tanner in finance and Dean in Sales answered my questions and provide me with the information I required. Experience was very good
Horrible service. Waited over an hr 2 days in a row to... - Jjoyce882
Horrible service. Waited over an hr 2 days in a row to talk to the sales guy.
Stay away anyone in edmonton . Go to southtown chrysler... - Andy49
Stay away anyone in edmonton . Go to southtown chrysler .this service dept is a joke and the manager is so unprofessional.and verry snoty .please be warned
Very nice and accommodating dealership. Didn’t rush me... - Jordan
Very nice and accommodating dealership. Didn’t rush me through anything and made sure that i was understanding everything.
We had our vehicle in for insurance claim last year, the... - mcs
We had our vehicle in for insurance claim last year, the invoice said there was a wheel alignment done, but it was never done. We had it done at another garage and paid for it ourselves plus we had to get new tires.
I was a first time customer and very pleased starting... - lyonsemail
I was a first time customer and very pleased starting with appointment booking all the way through to pick up. Amanda and the team made it a clear choice to return for my service needs.
I have bought a sting grey 2019 jeep grand Cherokee from... - burakdat25
I have bought a sting grey 2019 jeep grand Cherokee from you.. Everyday I think about this .. I have overpaid for the car ..
hence of having to trade in my compass for 7k
I still owe the bank 40k i have to tell you this for its affecting my mental health .. sometimes I cannot sleep why I let someone to rip me off. I just want to contests this to you because honestly everyday I think about this. I don’t know what to do anymore . I notice you are not telling me the truth when you and the finance manager said that i get the warranty worth 3k free for same price please you have to be honest with your customer . I don’t know why I let you guys do this to me.. so, i just wanted to say this guys just wanted your money and will lie just to get more money “don’t come here.. “
I know I did this to my self so please dont be a victim .. they are great pretender saying they wanted to help but they just wanted money fron you.
Avoid liars here. They will take advantage of you.
Especially Hitesh shagwani and King of lie Terry langdon.
Probably some of the worst service experience I e ever... - tyarorok
Probably some of the worst service experience I e ever had in my entire life. Then Karen has a mouth like a sailor on her, and Brandi doesn’t seem to know up from down or in from out. And I think they’re on the third service manager in two years and he’s so ignorant and arrogant it makes me sick. 10/10 recommend you buy and service elsewhere. They don’t care about their customers at all, it’s disgusting. They’ll also lie to you to try and cover their mistakes. Like Karen telling my wife and I that she’s ordered a steering rack because it was leaking and they found it on their inspection and that it would be covered under the initial warranty deductible we paid. When we go to pick it up her story changed, she never said any of those things and yet the steering rack was magically ordered by no one. Followed by her, Tim the service manager, and Pat the GM. Who all tried telling us that the additional cost was for the check engine light wasn’t on for the same reason it was on back when I paid the deductible. Which, after reading the internal repair order story, says that was a blatant lie. They’d updated the ECM for new NOx parameters, and within 40km of driving the check engine light was on again, we dropped it off to have the hood repainted ( the initial fix from dodge and the body shop had the same thing happen to the repaint that was initially done. Then under the guise of “good will” they replaced the hood and had it painted, we got it back with a massive chip in the hood without even driving it, so they had to have it repainted again under “good will”) once it was originally supposed to be back from the body shop it was to go in and have the steering rack and replaced snd the check engine light looked at again. It sat in their lot for 6 days not even getting touched ( thanks Brandi) when Karen got back from days off we called to see the status she told us nothing had been done. We were due to leave for bc on the Wednesday, this was Monday. Monday evening she calls up back and says it needs a NOx sensor ( imagine that, you update parameters and the old sensor is no good anymore ) and that it’s a day to get parts and put them in. The Jeep didn’t end up getting done till Thursday at 1pm, putting us a day behind. We get the Jeep back with a horrendous rattle. We get back from our trip to learn the tech didn’t even reattach the exhaust properly. They fix the rattle and put in the steering rack finally, the same one that Karen never ordered, and it just mysteriously appeared at the dealership. We get a call, saying it’s done, and told the price. We asked pardon, Karen said ya that doesn’t seem right, and that she’d find out.
I go to pick it up and ask what the additional warranty charge is for, they proceed to tell me that it’s because the check engine light. I asked if that was the same one that it was in for before they tried saying nope it was something different, the service manager steps in and says it is what it is and that’s the cost. Can’t explain why or what, I ask for the GM thinking he might be able to get a better grasp on the situation, this is when Karen starts lying her pants off saying she never said this or did that or would have done anything like this. Back track much? Anyways, Pat says too bad it is what it is and that’s what it is. I said I don’t agree because this is the same issue we already paid for, that Karen told us it was covered, under the last deductible. They proceeded to say we’d been in 3 times and only paid one deductible, which is correct because it took three visits for them to fix everything from the first visit.
Either way, I left the dealership before I lost my marbles on them. My wife goes in to pick up the vehicle and tried asking simply for some clarification, the service manager lost it on her, belittling and treating her like trash and throws her out of the building in tears. My wife drives home and we decide to go out for dinner the next night to find a hole in our back seat that was never there before ( we drove home from bc and dropped off the Jeep the next morning where it sat for about a week)
Absolute garbage customer service, the GM Pat calls a mutual friend and loses it on him, refuses to deal with us to resolve the situation. my wife calls auto Canada head office to try and deal with the way their employees treated her. Her and Pat have a conversation where he accuses me of damaging my own vehicle and that it’s not their issue. We take great care of this Jeep it’s our baby, and for him to talk to my wife the way he does. Is sickening. He claims he went through the video and didn’t see anything, when we asked if we could have a mutual third party review he lost it.
Either way. Don’t deal with this dealership. There’s a reason they’ve been through 3 service managers and who knows how many service and sales people. I just hope that head office or FCA can reign this store in, it used to be really good a few years ago. We did the majority of our servicing here. Not anymore.
Krzysztof (Kris) Zielinski Is a very knowledgeable and... - Guinette
Krzysztof (Kris) Zielinski Is a very knowledgeable and professional salesman.
Thank you Kris . From a Happy Customer!
Corporate Sales Manager
Grande Prairie Chrysler Jeep Dodge
Customer Relations Manager
Great West Chrysler Jeep Dodge