**St. - Trail Boss Nightmare
**St. Albert Dodge Review - A Disabled Customer's Nightmare**
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**Rating: 1/5 - They Saw Me Coming**
I'm a disabled person living on a fixed income. I saved for years to buy a reliable truck from what I thought was a reputable dealership. St. Albert Dodge saw an easy target and took full advantage.
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**What They Sold Me:**
I purchased a used 2020 Chevrolet Silverado 1500, trusting that their inspection process would ensure I was buying a dependable vehicle. Within weeks, the truth came out.
**The truck burns oil at an alarming rate** - consuming approximately 0.74 liters per 1,000 kilometers. General Motors' own specification states that anything over 0.29 liters per 1,000 km is unacceptable. My truck is burning oil at more than double the manufacturer's maximum allowable rate.
For context, I'm adding nearly a full quart of oil every 1,000 km. On my limited income, even the cost of constantly buying oil adds up. More importantly, this level of oil consumption indicates serious engine problems that don't develop overnight.
**This issue existed before they sold me the truck. They either knew and hid it, or their inspection process is completely worthless.**
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**The Inspection They Didn't Do:**
St. Albert Dodge's pre-delivery inspection somehow missed multiple obvious problems:
The **serpentine belt was cracked and failing** - a safety issue they had actually recommended the previous owner replace not once, but twice. Instead of replacing the belt before selling me the truck, they sold it to me with a known bad part.
When I discovered this, they grudgingly provided a replacement belt for free, but made me pay for the installation. They documented this problem twice for the previous owner.
The **excessive oil consumption** should have been caught by any competent inspection. This isn't a problem that appears overnight. Either they didn't check, or they saw it and sold me the truck anyway.
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**The Warranty Trap:**
As someone on a fixed income, I stretched my budget to purchase the Canadian Protection Plan extended warranty for peace of mind. It cost me money I could barely afford. It turned out to be completely worthless.
When I reported the oil consumption problem:
**The warranty company:** "We don't cover pre-existing conditions."
**The dealership:** "There's nothing wrong with the truck."
Think about that contradiction. If there's nothing wrong, why won't the warranty cover it? If it's a pre-existing condition, then St. Albert Dodge knowingly sold me a defective vehicle.
I'm out the cost of a warranty that provides zero coverage when I actually need it. For someone on a fixed income, that's not just disappointing - it's financially devastating.
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**How They Treated a Disabled Customer:**
When I kept reporting the oil consumption issue, here's how St. Albert Dodge "helped" me:
**First,** their advice was to "just keep driving it, maybe the problem will go away."
I'm disabled, living on a limited income, and they told me to keep driving a truck that's burning oil at an unacceptable rate and hope the problem magically fixes itself. That's not advice - that's them hoping I'd go away.
**Then,** when I persisted, they offered to trade me into a different vehicle. Finally, I thought, they're going to make this right.
**Their offer? $12,000 less than what I had paid them just weeks earlier.**
They sold me a lemon, refused to fix it, and then tried to profit again by buying it back for a fraction of what I paid. They saw a disabled customer on a fixed income and decided to squeeze me twice.
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**What This Says About St. Albert Dodge:**
They target vulnerable customers. I'm disabled and on a fixed income, and they saw an opportunity to make a sale regardless of the consequences for me.
Their inspection process is either non-existent or deliberately ignoring problems to move inventory.
The warranties they sell are designed to collect premiums, not pay claims.
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