83 Ontario Toyota Dealers

Service here is terrible. - octasker

Service here is terrible. My appt was at 7:30 still waiting at 8am for advisor. asked why other people coming in after me were being served and they said my advisor was busy with clients. What ever system they use to serve customers is terrrible. Will never go back there! If your that busy with cllient then make the appts later and not have someone arrive at 7:30am and wait for half hour.

Strongly recommend taking your business elsewhere. - Chris

Strongly recommend taking your business elsewhere. Very high pressure upsell on extended warranties, maintenance packages, overpriced add-ons, and strong push towards financing even if you offer 100% cash purchase price. This dealership also charges the maximum dealership fee Toyota allows their Canadian dealerships to charge ($999). This is higher than all other Toyota dealerships in the city I contacted, meaning you can save money by shopping basically anywhere else. Other questionable conduct was noticed along the way. Most notably, the listing I initially responded to did not comply with OMVIC regulations governing all-inclusive pricing. I raised this issue with their sales rep but they dismissed it claiming it was out of their control. There’s also at least one instance of one of their own sales staff leaving a positive review here, which seems an obvious conflict of interest. Just a baffling and poor experience all around.

Very disappointed experience in service, they are forcing - riyazulislam1507Riyaz

Very disappointed experience in service, they are forcing you to stay and wait, not giving pick and drop for service. I will never go back to Attrell Toyota again. Other dealerships giving you pick and drops too. You don’t have to waste your time inside this rubbish place.

Honestly, this has been an extremely frustrating and - Raj

Honestly, this has been an extremely frustrating and disappointing experience from start to finish. I trusted them again, traveled a considerable distance for the second time, and was under the impression that the car was being sold to me, only to arrive and be told it had already been sold. This is not how customers should be treated. A person’s time, effort, and trust should matter. After multiple conversations and reassurances, I genuinely did not expect to be put in this situation again. Dealing with Feras, Farshid, and Judy has been very disappointing, and unfortunately this experience has completely broken my trust in your dealership.

Being made to line up in your car for service never say - lisaamybarrett

Being made to line up in your car for service never say this before What?

purchased a 2020 Toyota Tundra TRD Pro from Bolton Toyota - coel.barbeau7

purchased a 2020 Toyota Tundra TRD Pro from Bolton Toyota over the phone because I live several hours away in Northern Ontario. At the time of purchase, I had new winter tires mounted on rims and the summer tires were placed in the truck box. After taking possession of the vehicle and addressing several issues locally, I eventually switched to the summer tires and immediately experienced severe vibration and shaking while driving. A Toyota dealer in Sudbury inspected the truck and found that all four summer tires were severely cupped/scalloped and that the truck requires approximately $6,000 worth of suspension repairs, including replacement Fox shocks, along with four new tires. What concerns me most is that Bolton Toyota's service manager acknowledged that the vehicle passed certification with the cupped tires installed. I was also surprised to learn that the truck was not Toyota Certified Used and had not undergone Toyota's 160-point inspection as I believed it would have. As an out-of-town buyer, I relied heavily on the dealership's representations regarding the condition of the vehicle. Discovering significant suspension and tire issues shortly after purchase has been extremely disappointing, and I do not feel the vehicle was accurately represented at the time of sale.

Horrible - don’t ever deal with finance manager, he’s an - Etobicoke

Horrible - don’t ever deal with finance manager, he’s an arrogant idiot - doesn’t know what he’s doing!

Very disappointed with service department response an - tayyab1501

Very disappointed with service department response an appointment needed due to emergency situation ( flate tire ) no sense of taking care of loyal customers.

Updated: The Toyota dealership called me after reading - rgioia204

Updated: The Toyota dealership called me after reading the review. The representative acknowledged the lack of due diligence and apologized for the incident. I respect the fact that he reached out to clarify my concerns and further that he did not offer any excuses. He seemed very professional and concerned. While the incident was extremely frustrating and should never have occurred, I am appreciative for the followup call. Dishonesty or Incompetence? They posted a used 2015 Tacoma for $26,000.00 (Safety Included). Offered $23,000.00. Salesperson stated, "I think we can do that". Then said someone was coming to look at it that night and if he offered $26,000 it was his. Called next day...the guy didn't buy it but salesperson said that the car had to go into the shop to "see what it needs to see how much room they have to move on price". Next day I noticed that the same vehicle was now listed at $28,000.00. Contacted to see what was going on and was told that it needed $8,000.00 to get Safety...he was trying to "get that cost down" and would let me know. After the weekend passed the vehicle was taken off the web and I received a message stating that the owner was now going to sell it "as is to one of their clients" (I assume one of the salespeople had traded it in). NOT IMPRESSED! Why was it listed (advertised) at $26,000.00 with a safety when it hadn't been safetied yet? Why was my offer initially greeted with optimism but then conditioned upon the issuance of the safety (which was included in the initial asking price? Why was the listing $$ changed after the fact? The vehicle should never have been listed prior to placing a safety on it and setting a price...listing prices are subject to change re. decreases in price NOT increases in price especially after an offer has been submitted. An extremely frustrating experience. Will not deal with them again.

My experience also horrible. - Not worth your money

My experience also horrible. Ordered a "popular" Toyota 16 months ago, the car is coming in around 18 months. Imaging along this crazy long waiting period, they inform that I must give them a trade in to get the car. Wow, amazing delear policy. Better move my xxx to Hamilton Toyota.

Worst service communication ever. - brunacazz

Worst service communication ever. I always have problems with them, either not scheduling and confirming an appt or scheduling wrong. Lately, they had to cancel an appt because of an internal issue, I got a new appt, for later getting the message for a different date. When I contacted them they didn’t even have the history of our conversations, neither a viable appt for the next three weeks. If I knew would be like that, I would never had bought a Toyota. I do not recommend.

We were in for parts and had excellent service from Alex - SGP

We were in for parts and had excellent service from Alex Pineo - I'd be happy to keep returning just for that level of care and support.

Be warned! - blackt

Be warned! Extreme lack of integrity by Stouffville Toyota, especially Ali Ahmad. Untrustworthy in this business. Despite another salesperson had spent hours with me and I was ready to make the purchase, Ali gives the vehicle to his relative. Doesn't have the decency to call. Luckily I only waste my time. If I had purchased the vehicle, this could have been much worse.

Just bought automatic transmission lines here and they - rj

Just bought automatic transmission lines here and they charged me almost $300 more than the same parts from a Toyota dealer in Ottawa. Stop here if you want to get over charged for parts.

Tried to push us to buy a used vehicle same day, lied so - gubbels.alexandra

Tried to push us to buy a used vehicle same day, lied so many times in obvious ways, seemed like all of the used vehicles had prior accidents or were from rental agencies. Tried to push a vehicle with horrible rust issues. Would never go back here again.

Have been going to the dealership since purchase in 2018. - dmkotsonis

Have been going to the dealership since purchase in 2018. Recently advised that battery may need to be changed which could be 1000$ if replacing with an original or 500$ with a smaller more modern one. It was not clear why or what needed to be changed and was not told more than that. Called and requested further information multiple times (5 times)- I believe I got what seems have been an AI autoresponse ito 4 requests. Called and spoke to pleasant service person who assured me I would hear from the person who made the service comments but have not had a callback. Very disgruntled and unsatisfied.

I bought a used Nissan Rogue at Bel-Air Toyota and was - shellinekovacs

I bought a used Nissan Rogue at Bel-Air Toyota and was very pleased with the whole process. Robert M. was approachable and full of enthusiasm. He explained everything very clearly every step of the way. I owned a Toyota Yaris for 17 years and it was a truly an amazing vehicle. Having to look again felt daunting but Robert M. sure restored our faith. Thank you so much Robert M. !!

Out of town at a cottage and had a nail in the sidewall. - studeemike

Out of town at a cottage and had a nail in the sidewall. They preordered 4 new tires in case I needed 4 (AWD) and threw me into their schedule first thing so it could be repaired and off to Kingston pen for 10;00. Turns out I only needed one and we were on our way. Thanks to Collin and Laura for their service. And an unknown mechanic that tucked the spare neatly away as well.

I have NEVER given a poor rating before this one. - djbishop2025

I have NEVER given a poor rating before this one... It should be NO STARS. Took my vehicle into Laking Toyota for a Gold package detailing service at a cost of $477.91, I was also quoted 400.00 plus tax, that should have been $452.00, and told it takes 8 hours to conduct a Gold detailing of a vehicle, which I was good with. VERY DISAPPOINTED in the detailing department. Not sure how they can call it a Gold package when it wasn't even a Bronze package. When I went to pick it up the nest day, It wasn't even cleaned properly. The running boards, inside the wheel wells, inside the doors and under the hood area weren't completely cleaned. Not all the carpet area was shampooed, (still had winter salt marks), the glove and consul compartments had not been cleaned and dirt was still there. The weathertech matts and Inside the hatchback area was dirty and spare tire area wasn't even done. I did leave the vehicle there to be properly cleaned, but unfortunately it will be 4 days until it is ready. I would have thought it would have been corrected immediately since I had already payed for the service. Needless to say I cancelled my appointment for my other vehicle which was also booked for a Gold detailing package. Its definitely service that I look for when replacing my vehicles... I dealt with Shawna in the booking department and she was fantastic to deal with.

They donot know how to deal…they donot want to book model - nitishbagga.nb

They donot know how to deal…they donot want to book model according to customer choice..they want to book according to their choice…very bad service

we purchase a 2025 Toyota RAv 4 XLE premium at RedHill - Mar may

we purchase a 2025 Toyota RAv 4 XLE premium at RedHill Toyota,Aug 7,we deal with Eunice,from the very start of the process till the delivery date she make sure all was done smooth and nice for us,thanks Eunice,Mariusz M.

I've purchased 3 vehicles now and been very satisfied. - Rick

I've purchased 3 vehicles now and been very satisfied. Jeff Gates has treated my wife and I very fairly and goes out of his way for the customer. Service department has been pretty good also.

Dealt with Sarah Gabor. - mhoire

Dealt with Sarah Gabor. Easy pleasant transaction. No pressure tactics. Traded in a Corolla for a RAV4. Very pleased with the deal. This will be our third Toyota. All have been serviced at Welland Toyota.

very bad service,,, only looks to make a profit,, does - rdurette777

very bad service,,, only looks to make a profit,, does not care about their customer,,, only profit,, exslample,,, they wanted $880.00 dollars to do back brakes on a 2018 toyoto,,, xxxxing ridiculaus ,,, wil not get any work done there,,, recomend go somewhere else ,, I got Back brakes done for 350.00 Bucks,,,

Took my 2020 RAV 4 in to have roof rail gaskets replaced. - David B.

Took my 2020 RAV 4 in to have roof rail gaskets replaced. The defect involves thin rubber gaskets on the plastic stakes that affix the roof rails to drilled holes in the vehicle's roof, which degrade over time and allow water to infiltrate the A-pillars, potentially damaging electrical systems and airbag components. Whom ever did the work left one of the replacement gaskets inside the car! Careless, imbecilic mechanic did the work.

Service manager is a hack. - lxbeetee

Service manager is a hack. Front end service people are worse. Refused to escalate or resolve issue. Notice they sit almost 20 spots below my new normal dealership so my experiences are not unique.

A great service at Forbes Toyota yesterday for my regular - rodi.ionescu

A great service at Forbes Toyota yesterday for my regular service, swapping my tires and cleaning inside and out.. An excellent experience!! The staff members, Mark was fantastic, professional, friendly and proud of his job! I picked up my car after a few hours, and it was literally like brand new, right from fabric, I was so proud to drive this car I love, home! A true client who loves cars and never compromise integrity, truly! Rodica Ionescu

Once again, my Carl lease was up in June and once again - Peggy

Once again, my Carl lease was up in June and once again Carol Becker made the transition to a new lease a very smooth experience. I contemplated a buyout this time, but Carol worked so positively within my budget to get me the car I wanted I decided I would lease again. Carol is so efficient. She made the transition a very friendly pleasant experience. This is my third time being fortunate enough to have Carol as my agent. Thank you, Carol. You are the best! I also want to thank Justin and Marijo for all their help as well.

AMAZING Team and AMAZING vehicles! - Jess1999

I recently purchased my very first brand new car from Vandermeer Toyota and I cannot say enough great things about the whole dealership. I bought a new 2020 Corolla XSE and absolutely love the vehicle! Everyone in the dealership was very knowledgeable and helped me make the right purchase based on my needs. Super professional and punctual people. I will definitely be recommending this dealership to all my family and friends.

Top dollar for average work. - Jbssam5

Top dollar for average work. Customers are told they are at full liability while work is done. Use at your own risk.