Upper James Toyota

Tiffany was so fantastic! It's always difficult car shopping with your little boy, and she was just so amazing with him. It made the process so much easier. She was so pleasant to deal with, and so informative, I highly recommend her!

We left our lease Toyota Corolla - 2017 for service 3 which was expected to cost around 200$. We were mislead and ended up paying 800$. I recommend everyone to be very cautious when using this dealer for service

Tiffany Herron,thank you so much for making our 2019 Toyota Corolla hatchback purchase a great experience ! We love our car and all the staff at Upper James Toyota who helped in the purchase . I highly recommend purchasing your next car at this dealership. Staff was very friendly and honest, no pressure.We will definately come back to Upper James Toyota ( Tiffany Herron ) to replace my wifes 2008 Camry. Thank you all staff . Great job

Asked at the parts counter for a 2011 Lexus gas cap today. They told me they could not look up the part number on the computer, suggested I called Lexus myself and then come back to them with the part number . I then stopped by Ancaster Toyota parts department who picked up the phone to Lexus, gave them my model and year and got the parts number straight away. I paid for the part and will have it tomorrow morning. It's a small thing but I will now happily take the Lexus to Ancaster Toyota for service...

We got our RAV4 2weeks ago,thanks to Mustafa Mossini and Curtis for helping us to get what we wanted..We almost cancelled everything bec.of the pressure we felt from the financial lady but bec. of your help,you guys makes us feel comfortable and satisfied.You are truly the example of the excellent costumers service, treating your customers like a family is in you both (Mustafa M. and Curtis the Manager)

Bought a brand new Tacoma, I picked it up in December and they had left it in the lot for a few days so there was snow and ice all over it. Thought it was strange that they wanted me to pick it up after 5:00pm also. Realized the next day when I washed the car myself, WHY they left it covered in snow and ice and wanted me to pick it up after dark. Passenger side had scratches almost down the entire length, Tailgate did not close properly, Hood and roof of the truck had VERY visible paint defects. Other issues, including options I'd ordered, were not on the vehicle. When I went back to this dealer I got the run around. And I do mean the run around. No one wanted to even look at the vehicle, I then had to book an appointment to have someone look at it. Then got more run-around and blank stares. Long story short, after 6 weeks, and getting a General Manager and VP for the dealership involved, all I got was an apology and told I can take it to the Auto Arbitration board. After saying I would complain to corporate, They finally put in writing that they would fix the obvious defects found on the truck., I get the feeling they really don't give a cr@p. __Thank Goodness__ I kept a __detailed log__ __with pictures__ so they could not squirm out of this.(And they tried) They did acknowledge that they did not do any Pre-Delivery inspection (but hmmm you could see the paint issues from 20' away). And every technical question I asked of their service department, they had no clue! Even tried to blame the tailgate fitment on me, LOL Not even knowledge of Toyota Service Bulletins. I would not trust them even doing my tire rotations. Best advice I can give you is when you go to pick up your vehicle, DO NOT sign anything until you check for ALL the options you paid for and that the vehicle is in good shape, take it for another test drive. Because once you sign, any issues become your problem to look after. They would not even take the truck back as a Trade In! I eneded up looking after fixing the issues myself as I do not trust them now at all.

My wife and I purchased a vehicle from Upper James Toyota. The overall service and knowledge of the staff was outstanding. We would highly recommend this Dealership to anyone that is interested in purchasing a vehicle. Thanks again to all staff for the professional and welcoming atmosphere. Cheers. Adam and Daniella Doyon

My experience at Upper James Toyota was very very good, the staff was very informative and extremely helpful in guiding me towards making the best choice in my purchasing decision. Curtis Milazzo has a great sense of humor and provided extremely fabulous customer service. And Lori Perrelli was Awesome in every way. They enhance the fun in my purchasing experience. Portia.

Deborah has been very very helpful during any of my experiences in this dealership She is friendly and very personable She treats everyone with respect and courtesy

Today is Monday I went to service about a noise on my car The only one I could talk to was the one at reception pretty just for the show There was not one guy with dirty hands that knows was he was talking about The answer I got from the Cinderella was we can only look at your car Friday ,what kind of service is this?? if you don't have enouph mechanics hire some more,the rate that you charge you can aford it Not only you lost a customer but you lost a sale,because this car is 7 years old and I usually trade every four years Thank you very much but I'll never need you service again it's the second time I get screwed there Fernando lopes