Yesterday, new development from the Toyota owner/manager
@Robert Parent following my husband’s recent post https://g.co/kgs/12N7sZ. Robert called him before lunch and was berating and went on to insult both
@Robert Parent following my husband’s recent post https://g.co/kgs/12N7sZ. Robert called him before lunch and was berating and went on to insult both of us and was also verbally aggressive even before we responded. He opened the conversation with obvious disdain for the original post and mentioned the fact that he had replied to it and he asked why he had posted it. Upon responding that he had gone to social media after being dismissed, Robert became irate and retorted that he had replied and my husband should not have done that. I was sitting right next to my husband and could hear Robert over the phone, commented that he was entitled to his opinion and I wanted to know the purpose of his call. He then mocked my husband by saying that, “clearly your wife is the one in charge”.
I question whether it was to say that my husband wasn’t man enough or that, as a woman, I had no place in this conversation. His tone was both mocking and condescending…. So, my husband did what any logical man would do: he handed me the phone as I am quite capable of handling myself and, it is my car under discussion.
When I began to ask him why he refused to acknowledge any responsibility for the parking tickets received, not to mention the wrongful repair and charges, he repeated that it was not Toyota’s responsibility since the car was parked on the street where the tow truck had left it. This is despite the fact that the car was being repaired and diagnosis had begun and had been extended as per the invoice. The ticket was given a week after the tow truck had left it there and we had begun processes to repair the vehicle but a part was needed and was backordered. We had also contacted them both by phone and in person to ask that the car be placed onto their lot. At no time during any of the interactions were we told that it was our responsibility to move the car or have it re-towed onto the lot rather than on the street as they were closed on the day it was towed. In fact, they said they would move it in for us.
Whenever we asked what the policy was, he made a new excuse as to deflect any responsibility and continuously interrupted and spoke over me when I attempted to answer his questions. We have pictures of our car on the street, we have dates where we had asked to have the car brought onto the lot. To which he said that they either didn’t have enough staff to bring the car in or that they could not as the lot was full. To which we asked where we should have put it then seeing that the lot was full by his account. But he just repeated that it was our responsibility despite the fact that we were told by the service team that it would be brought in.
He did not have any dates or factual evidence to support his retorts and I had to fact correct him on several points. Finally, he said that since the car was not on his lot, it was not Toyota’s responsibility. Yet when I indicated that the date of the invoice stated otherwise, he told me that I had “low intelligence” and hung up on me before I could respond.
The purpose of his call is still unknown but we have definitely learned that misogyny is alive and well at Orleans Toyota, customer service and client care is hard to find, as is respect and integrity. It’s unfortunate that Toyota has someone like this representing their brand. We are shocked and appalled by his manner and conduct.
Customers beware – this was our experience. I hope it will not be yours.