Dixie Toyota

Worst customer service. Worst management. Not recommended at all. Stay away from them. Managers not helpful at all. Worst management. Not recommended at all. Stay away from them. Managers not helpful at all. More

Try to call to order the part but nobody answered. Had to go there to order and they promised to call when part get there. Nobody called then I tried to call them but again nobody answered. If possib Had to go there to order and they promised to call when part get there. Nobody called then I tried to call them but again nobody answered. If possible I would give them zero stars. More

We called the dealer yesterday for buy out info and got an appointment instantly with Ivan Oorloff. He was so welcoming and very comfortable to talk with. No pressure from him, all you got are good options an appointment instantly with Ivan Oorloff. He was so welcoming and very comfortable to talk with. No pressure from him, all you got are good options to choose from. He explains everything clearly, whatever questions or doubts you have in mind, you don't have to say it because its all in the information he just said. We would definitely recommend him. As the others say, you'll walk out with a big smile smile on your face. Thank you so much Ivan. More

Poor customer services. Ordered a car from them and they don’t even respond back. Talk about customer service. Take your deposit and never respond. I hope this gravy tra Ordered a car from them and they don’t even respond back. Talk about customer service. Take your deposit and never respond. I hope this gravy train dies down and they are begging for customers again. People will remember. Customer service 101. Keep your clients informed and updated on a monthly cadence. More

Did a walk in today, was greeted by Ivan Oorloff, who was so welcoming, was extremely informative & easy to talk to. His customer service was the best, we walked away with a smile. Best sales person we have so welcoming, was extremely informative & easy to talk to. His customer service was the best, we walked away with a smile. Best sales person we have ever met. Thank you Ivan. More

Dixie Toyota, 1600 Toyo Cir, Mississauga, ON L4W 0E7 Been doing business with Dixie Toyota for over 10 years now. With my Highlander from 2013, 2017 and the current 2022 model. Had an appointment t 0E7 Been doing business with Dixie Toyota for over 10 years now. With my Highlander from 2013, 2017 and the current 2022 model. Had an appointment to install winter tire on my 2022 Highlander. After couple of days, i have reported to the dealership a vibration issue. A week later comes my appointment to check the vibration issue. Advisor performed initial vehicle check, etc. Told me i have to pay for service to do wheel balancing. Waited. Advisor then informed me of wear and tear on wheels. I've worked with them until advisor mentioned that the winter tire was not bought in Toyota since the size of the rim vs the tire installed do not offered and recommended by Toyota (should they know that in the first time they installed the winter tire in my car?). They even doubt my answer that the tire was purchased from Toyota Dixie dealership together with my previous Highlander purchased/leased from them. Even manager/team leaders doubt my answer until i requested a copy of sale proof from their finance department. Now, my question was, how did the winter tire (been using for 4 season) that they say was not from Toyota, and even not recommended by Toyota was ended up in my Highlander and i was not told until time for replacement?? I have asked the 2 Service Advisors, spoke to Service Team Lead (they’ve sent me a guy from Honda- when i asked for his manager), Team Leader of Parts (again i asked for the manager), sent me to Sales and Leasing Representative, went back to Retention Lead person, forwarded me to Finance and Retention Lead (for copy of sales) then sent me back to Service Advisor and ended up to Sales Team Leader (which is not a pleasant to talk to and even pushes me away since he does not want to hear my side, said i just have to speak to the head office). Spoke to all these people passing me from one another and finger pointing. For 3 hours+ in Toyota dealership speaking with these people and from one office to another. Feels like i was fooled and scammed. No one gave me an answer!! So now, my Highlander from Dixie Toyota dealership has a winter tire (I bought and paid to them when I signed for my car) installed not recommended by Toyota. Now, not sure the risk with my baby and a toddler always with me in the car. So, with the last fiasco, Dixie Toyota breaks my trust with them and I will no longer recommend this dealership. Might seek a legal consultation then. More

I have owned a Toyota for over 40 years and there is no other car! I just bought a Toyota Corolla Croossover and I got EXCELLENT service at Dixie Toyota. They were very kind and helpful in so many ways. St other car! I just bought a Toyota Corolla Croossover and I got EXCELLENT service at Dixie Toyota. They were very kind and helpful in so many ways. Starting with Jody to the many others I was made to feel so comfortable. There is no other Toyota dealer for me! Thank you!! More

Arbitrary Raise Price after signed contract. NOT RECOMMEND THIS DEALER. Contract signed date: November 2021 for 2022 XLE Sienna Sale Rep: Helen N. Sale Manager: Asfandyar Alam Expected deliv NOT RECOMMEND THIS DEALER. Contract signed date: November 2021 for 2022 XLE Sienna Sale Rep: Helen N. Sale Manager: Asfandyar Alam Expected delivery: 01/31/2022 -Wait until 01/31/2022 and no news from Dixie Toyota. Then called sale rep and was told to wait and they have no ETA. -Called again after couple months, still no ETA and sale rep suggested to me to cancel the contract and get my deposit back. I didn't agree since I have waited for many months. -Keep waiting, then received a call from sale rep in early April 2022 saying that my 2022 XLE Sienna will be built soon with the new increased price. If I agree with the new increased price, the car will be delivered end of June 2022. If I don't agree, they will cancel the contract and give back my deposit. I have no choice to agree with the new increased price because I need the new car badly. Otherwise, I have to spend a lot of money to fix up my old car. -Then the car only arrived in August 2022 instead of June 2022. If you have the same situation as me, I suggest you to file a complaint to OMVIC (Ontario Motor Vehicle Industry Council). More

Just picked up my new RAV4 from Dixie Toyota and it was absolutely a pleasure working with Helen Nguyen, Imran and Tetyana. This is my 3rd purchase from Dixie Toyota and the are truly caring people. Than absolutely a pleasure working with Helen Nguyen, Imran and Tetyana. This is my 3rd purchase from Dixie Toyota and the are truly caring people. Thank you so much!!! More

Just purchased our second vehicle from Frank Serrao of Dixie Toyota who was truly a pleasure to deal with...again! Thanks to the whole team, Alam, Tatyana and Carl (just to name a few) who made the whole Dixie Toyota who was truly a pleasure to deal with...again! Thanks to the whole team, Alam, Tatyana and Carl (just to name a few) who made the whole experience of buying a car for our daughter as fun and simple as the first experience a couple of years ago when we purchased a car for our son. We were so impressed with the first encounter that we even recommended Dixie Toyota to my brother-in-law and his wife who purchased a new vehicle from Frank as well. Thank you all. We will be doing business again in the future. More