Dixie Toyota

We purchased the 2022 Limited Toyota Highlander. We purchased it in February 2022 and was told it was going to come in April 2022. We sold our car (2005 Toyota Corolla) as we were never given any in We purchased it in February 2022 and was told it was going to come in April 2022. We sold our car (2005 Toyota Corolla) as we were never given any indication that the car was delayed. We then called in April and was told the car was not coming in till June. We were really mad as we had sold our family car. Well we ended up getting it in June and was barely given any compensation. We purchased extended warranty and begged for a reduction in that but was given no discount. The day of pick up the customer service rep. gave us a great overview of the car and promised that since we had a bad experience, he guaranteed a great after sales service. We have been trying to get in touch with him (phone and email) to answer a few questions but no response. We then contacted Toyota Canada to get some answers to our questions. We have been Toyota owners since 2005 and are so disappointed with this experience. I would never recommend Dixie Toyota to anyone. More

Great dealership, best I have found in Toyota so far. Went in just to see a what's in the market and ended up buying , highly recommend. Went in just to see a what's in the market and ended up buying , highly recommend. More

They don’t have genuine parts Russ Elms team leader parts ,was going to call police because I told him do you guarantee safety with these parts ,worst place ever to go for the last 6 years you can see brochu ,was going to call police because I told him do you guarantee safety with these parts ,worst place ever to go for the last 6 years you can see brochures : Toyota genuine parts save your life now they are using fake parts ,always ask for the box of any part before they install it More

I dealt with the Fleet Department (B2B) and it was by far the WORST experience in my 32 years of business! EXTREAMLY unprofessional. Ordered a Tacoma and it took 8 months! This is not possible in any real w the WORST experience in my 32 years of business! EXTREAMLY unprofessional. Ordered a Tacoma and it took 8 months! This is not possible in any real world conditions. They barely ever answered my phone calls or emails. Also, gave me BS answers on many questions/enquiries that I made regarding ETA. They also reneged on an pre-agreed upon referral fee stating that the "Management" changed their police due to supply shortage. In my world (and most honorable people), a-deal-is-a-deal! Would recommend that you NEVER do any business with this Toyota Dealership! More

I booked my appointment 2 days ago for oil change and detailing $170 this is the only package they have for detailing top package when I arrive at the dealership am10:15 this is my vehicle because I have detailing $170 this is the only package they have for detailing top package when I arrive at the dealership am10:15 this is my vehicle because I have a kids I know my SUV little bit dirty but not that dirty they said we not able to do the detailing on this price we going to charge you $260 for the detailing I said I already spoke to the person her name is Melanie and I ask her what's the top package you have for detailing she said we used to have three package but now we have only one package which is $170 and it will cover everything inside and all pressure washing and handwashing and stuff like that I said OK but the technician or customer service guy refused to take my vehicle and asked me to wait to talk to the manager but nobody showed up I wait for like 20 minutes then I leave they said yeah you can go we're not able to do it I took the day off today from my work and I told him I will make a Complane OMVIC and google & everywhere he said yeah we don't care do whatever you want to do and he asked me you can go that's not the customer service it's very bad customer service this is my second time I have a problem with this dealership they don't care about customers they are very busy and they don't give a xxxx so please help me out and give them a call or talk to them about this issue I took a day off today it's a common sense if I need to detailing I will not gonna bring the showroom condition car you know im not HAPPY thank you . you can see my appointment and they cancel my appointment in the attachment That's a very inappropriate behaviour. from Erick Advisor More

DO not ever use service department for any repairs or safety checks. I came with corolla that had only 56K to buy out my lease. They found "some small rust on front discs" and they need ot "adjust my re safety checks. I came with corolla that had only 56K to buy out my lease. They found "some small rust on front discs" and they need ot "adjust my rear breaks in order to pass safety. These people are (**(*&( and save yourself time and money and go to some other Toyota dealership. Red flag for me was empty service department with only two cars in it, and they have rooms to work on 20 more cars. Now I know. This dealership was just closest to my work and only reason I went there More

The salesman Jody Glaser is by far the best ever and believe me I bought many new cars from different dealerships over the years.Jody returned all my phone calls and messages even on his day’s off .He i believe me I bought many new cars from different dealerships over the years.Jody returned all my phone calls and messages even on his day’s off .He is very kind and polite. Thanks More

My experience with toyota dixie was fantastic , they really have a professional team . I got my car faster . Thank you. really have a professional team . I got my car faster . Thank you. More

I reached out to this dealership to arrange a meeting with a salesperson, response time was poor, their 'customer experience specialist' made me feel that I was really bothering her and that they weren't with a salesperson, response time was poor, their 'customer experience specialist' made me feel that I was really bothering her and that they weren't really interested in our business. Honestly, some of the worst customer service. I have cash onhand to purchase a new vehicle and am well versed on the supply chain issues and delays right now. This dealership just isn't interested in selling vehicles. More

I just leased my Toyota RAV 4 hybrid, first time ever in my life a leased brand new car. Ivan Orloff (hopefully right spelled) is just a wonderful person. The way he supported and guided step by step , have my life a leased brand new car. Ivan Orloff (hopefully right spelled) is just a wonderful person. The way he supported and guided step by step , have no words to thank him. I love my SUV . I definitely recommend this dealership and for sure Ivan to go and ask for him to guide you. Thank you so much Ivan, you are an asset with this company. And also very thankful to their account person Imran to provide different option of coverage to select in detail. More