Purchasing a new car, like buying a house, is usually a very stressful experience. It was the complete opposite at Heffner Motors Limited in Kitchener, Ontario!
I research everything, every possible detail, to be 100% confident of what I want and expect. As I am new to the area, I thoroughly researched auto dealers, both on-line and word-of-mouth informal chatting. Once I had made the final decision re which vehicle I wanted, a 2019 RAV4 Hybriid, I focused on the dealer.
I made an EXCELLENT decision to purchase my new car from Heffner Motors. From the moment I walked in, customer service was outstanding. The product advisor I was directed to, Melissa Young, was phenomenal! She answered all of my numerous questions and provided excellent resources. If she was not 100% certain, she immediately enquired from other advisors.
During the follow-up brief negotiation process, Melissa responded to all email enquiries immediately, answered all questions, and provided additional information and on-line links. Negotiation was straightforward, and I never once had that unease that always came with buying a car in the past. Sarah Cooper, Financial Services Manager, clearly explained all vehicle options, but did not apply any pressure to purchase.
Even after the sale, Melissa has continued her outstanding customer service, giving generously of her time to answer numerous tech questions, etc. I highly recommend her, and Heffner Motors Limited if you are in the market for a new vehicle. And btw ... I love my new RAV4 Hybrid!