Have been going to Mississauga Toyota for about 20 years starting with a 1988 Supra and continuing with my current bought at Mississauga Toyota 2017 86.
Had always had a great experience, usually dealing with John (forgot his last name). Since I got my 86, the service seems to be getting worse. Making an appointment and showing up on time only to find work isn't even started for 1/2 to 1 hour after the scheduled time while I walk around waiting. I would understand if I just walked in, but I made an appointment. Can't do it for an hour? Book my appointment for an hour later.
Latest disappointment happened last week. I called to book regular maintenance and the person on the phone suggested I wait a couple of weeks and get my tires changed to winter tires at the same time. Great idea I said and booked the appointment.
Got there, waited till it was finished and went out and looked and they hadn't changed to winter tires. Their solution since they did not have my winter tires on site yet (?) was to not charge me to come back and have them changed over later, another lost hour or two. Oh great, you will put them on for free? You for some reason rotated my summer tires which is pointless since they are coming off the car anyway and the free thing is something I just paid for, they just put on the wrong tires and rims. Take them off, put them back on is the same thing, they just put the wrong ones back on and I'm meant to appreciate having to come back to have. It done properly by saying it will be free even though I already paid for it.
Love to find out if John is still working at a Toyota dealership as I would be happier trusting him, Does anyone have any experience with Dixie Toyota?