Northside Toyota

Updated: The Toyota dealership called me after reading the review. The representative acknowledged the lack of due diligence and apologized for the incident. I respect the fact that he reached out to clar the review. The representative acknowledged the lack of due diligence and apologized for the incident. I respect the fact that he reached out to clarify my concerns and further that he did not offer any excuses. He seemed very professional and concerned. While the incident was extremely frustrating and should never have occurred, I am appreciative for the followup call. Dishonesty or Incompetence? They posted a used 2015 Tacoma for $26,000.00 (Safety Included). Offered $23,000.00. Salesperson stated, "I think we can do that". Then said someone was coming to look at it that night and if he offered $26,000 it was his. Called next day...the guy didn't buy it but salesperson said that the car had to go into the shop to "see what it needs to see how much room they have to move on price". Next day I noticed that the same vehicle was now listed at $28,000.00. Contacted to see what was going on and was told that it needed $8,000.00 to get Safety...he was trying to "get that cost down" and would let me know. After the weekend passed the vehicle was taken off the web and I received a message stating that the owner was now going to sell it "as is to one of their clients" (I assume one of the salespeople had traded it in). NOT IMPRESSED! Why was it listed (advertised) at $26,000.00 with a safety when it hadn't been safetied yet? Why was my offer initially greeted with optimism but then conditioned upon the issuance of the safety (which was included in the initial asking price? Why was the listing $$ changed after the fact? The vehicle should never have been listed prior to placing a safety on it and setting a price...listing prices are subject to change re. decreases in price NOT increases in price especially after an offer has been submitted. An extremely frustrating experience. Will not deal with them again. More

Told me I needed a $10000 transmisssion. Went somewhere else. $250 topped up fluid fixed a pin. Works fine. They are scammers. Went somewhere else. $250 topped up fluid fixed a pin. Works fine. They are scammers. More

nice and friendly til you sign the papers, then you are useless to them-so any courtesy or decency is out the window. any issue i was left to deal with on my own, the sales team and the service department useless to them-so any courtesy or decency is out the window. any issue i was left to deal with on my own, the sales team and the service department is of 0 help. once you sign and they have your money they could not care less about you and your satisfaction. avoid this toyota dealer at all costs! More

If I could give them a zero I would. ..pushy, lying salesman, makes you sign a peice of paper to take to his boss to make a commitment on a vehicle, plus doesn't reveal the whole truth ab ..pushy, lying salesman, makes you sign a peice of paper to take to his boss to make a commitment on a vehicle, plus doesn't reveal the whole truth about accidents on the vehicle, and when they thought they would lose a sale (they did) they thought by giving me 3 free years of warrenty would be ok. Even when looking around at other dealerships about Toyotas service records on vehicles...they had installed a block heater twice on the same car...get real Toyota and get better sales people who know what they are doing I will never do business there ever... More

They tried to force me to take a $900 catalytic protection plan by lying to me 3 times and said it was put on the truck at the factory. Also they also said that they had a truck coming in mid Decem protection plan by lying to me 3 times and said it was put on the truck at the factory. Also they also said that they had a truck coming in mid December and that other dealers lied and made their customers wait for months for delivery. Here we are heading in to mid January and no truck. When you question them about their dishonest sales tactics they get angary. More

Not happy with Northside Toyota Done with them. ...wrecked my backup camera and radio and denied it....absolute NOT trustworthy. Very shady service advisor...doesn't even return calls or emails. Go ...wrecked my backup camera and radio and denied it....absolute NOT trustworthy. Very shady service advisor...doesn't even return calls or emails. Good riddance! More

Orillio (sales dept. ) at the dealership was excellent and extremely helpful. We are very happy with the used vehicle we purchased from him. He immediately contacted us wh ) at the dealership was excellent and extremely helpful. We are very happy with the used vehicle we purchased from him. He immediately contacted us when a used Toyota vehicle arrived at the dealership that was within our price range and that was the model, trim, year, low km. and even colour, that we had told him we wanted. He also arranged for a trade in of our "old' Toyota, More

Had an issue with sunshade on the sun roof and was fixed under warranty, wasn’t fixed properly and taken back to repair at no charge. Less than a year later-same issue and told it was out of warranty and co under warranty, wasn’t fixed properly and taken back to repair at no charge. Less than a year later-same issue and told it was out of warranty and cost me over $3200. 8 months later exact same issue and now they want over $5000 More

Everything was excellent, until after the purchase. The service department destroyed the electrical system, broke the power doors, and ownership was condescending. Will never set foot in this place aga The service department destroyed the electrical system, broke the power doors, and ownership was condescending. Will never set foot in this place again. More

Dale from dealership called me and was very professional. He is working very hard to make Northside Toyota a great dealership. He deserves credit for his integrity and hard work. I appreciate that the own He is working very hard to make Northside Toyota a great dealership. He deserves credit for his integrity and hard work. I appreciate that the owners of Northside Toyota realize that happy customers are repeat customers. I can tell they genuinely want to improve their operation and kudos to them! More