Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back
Write a review

Walkerton Toyota

3.1

7 Lifetime Reviews

131 Kincardine Road, Walkerton, Ontario N0G 2V0 Directions
Call (519) 881-3200

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

7 Reviews of Walkerton Toyota

Sort by Write a review
May 13, 2019

"$460 an hour at Walkerton Toyota "

- Barrie123

Walkerton Toyota! $460 an hour. I wouldn't recommend taking your vehicle there for repair work. After having my Tundra in for some recall work, upon picking it up I had every light on the dash flashing like a Christmas tree. That's even before I leave their parking lot. A speed sensor I'm told, that's after they scanned it, oh and we won't charge you for the scanning, lol, gotta love their sense of humor. The truck was perfect when I dropped it off then suddenly it developed an issue when they had it, hmm. You're gonna love this next part. I go in and complain, well they don't like this and give me the condescending attitude of its not our fault. Their service manager Justin, well he just laughs and tells me that the issue is corrosion and by the way, Walkerton Toyota didn't inject green corrosion into the speed sensor. Well it gets even better. Justin the service manager continues to tell me that they took the sensor out, checked it and found green corrosion then put it all back together. Hmm, they did this in less than an hour. If I want them to repair it the part is $145 plus labour bringing the total cost to $605. Hmm, they took it apart and put it back together in less than an hour. That's $460 an hour. Now the truth unfolds. Having looked online for these speed sensors I found them. A four pack delivered to my door including tax is $78 from a Canadian autoparts store. I receive the sensors and proceed to replace the broken one. Now I've never done this job before. I took the rear wheel off, found the sensor connector and unclipped the wire. I then removed the retaining bolt on the sensor, it was rusted solid, not been removed as Justin had said. After lots of wd40 it came off. Now to get the sensor out, well it was solid. More wd40 and it started moving freely, again not been removed. Alas the sensor snapped off, luckily I managed to insert a woodscrew and pull it out. Inserted the new one and put the wheel back on. I have never done this job before and from start to finish was 35 minutes with breaking it in the process. What makes this scenario unacceptable from Walkerton Toyota. Firstly I was lied to and secondly I was treated with less customer service than a vegan at an all you can eat salad bar. Now think about all the seniors that go to Walkerton Toyota with similar but small issues with their vehicles. You mom, your dad, your grandparents, I would not be happy with the overcharging of parents and grandparents who know no better than to trust these highwaymen. Walkerton Toyota, you are on the lame list. In my opinion you are not an honest and customer focused organization. $460 an hour is not acceptable.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Justin Kuntz
May 31, 2019 -

Walkerton Toyota responded

Dear Barry123 It is unfortunate that you had an unsatisfactory experience at Walkerton Toyota. I am glad to here you have successfully repaired your speed sensor. We feel it necessary however to clarify some of your statements. You brought in a 2008 Toyota Tundra for a corrosion campaign which we completed according to Toyota Canada’s campaign requirements. After you picked up your Tundra you noticed lights on and contacted our service department. We offered to pick up your Tundra and diagnose the lights at no cost. Our Technician pulled the trouble code which indicated a failed left rear speed sensor. He then removed the sensor connector and discovered corrosion on the sensor and the connecting wire. Our Technician did not remove the sensor. The recommended repair was: New speed sensor - $191.90, New connector wire that controls both rear speed sensors - $236.10 and 2 hours of labour to install both parts. Totaling $648. It is evident form your description of how you removed the sensor that it was corroded and needed to be replaced.

May 13, 2019

"Good buying experience"

- toyotabuyer71

Easiest new car purchase I've ever made. No unnecessary extras or wasted time, just a quick purchase at a fair price. Would recommend and will definitely come back next time if I get another toyota.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin Bogdon
April 03, 2019

"Knowledgeable salespeople"

- Shamadon6

I stopped in while I was in Walkerton visiting family. My phone got disconnected from my Rav somehow. Tony Diaco took a few minutes and hooked it back up got me. The best part was he took the time to explain how to do it. I think next time I can handle it myself! Thanks Tony!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Diaco
August 17, 2018

"Unfrendly service staff"

- Disappointedcadillacowner

I wouldn't recommend this dealership to anyone that wants respect. If you buy a vehicle from them, as I did, you would at least hope that they would treat you with respect. The car sales man was very nice to deal with but beware when you go back for service, they will treat you poorly, as they did me. They replaced a falling off mud flap bolt on my Toyota 4Runner with the wrong bolt, it ended up felling off within a couple of days. I didn't even feel comfortable enough to go back to have it fixed. The vehicle had been in an accident and the front was not even aligned properly even after I mentioned it to them. Overall, they lie about a lot of things and can't be trusted. If you are a woman you also don't know anything as per the service staff. When getting your vehicle maintained they say they have a loaner car for you, then you show up and it's a huge burden on them that you have to work so yes, I still need the loaner car? I honestly don't know how they're still in business! I would never buy another vehicle from them again or ever tell anyone I know to go to them that's for sure!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Staff
December 12, 2017

"Vehicle in an accident with all parts apparently replaced?"

- trophyhunter

Sadly, the dealership can have a vehicle and get into an accident causing significant damage but apparently do not have to report the accident to the police? Toyota head office also wash their hands of this because it's now a "dealership" issue no longer manufacturer warranty. BUYER BEWARE! When a brand new vehicle in an accident broke down a couple of weeks after purchase on brand new Toyota replaced parts, apparently there is no warranty on that. If I went to my mechanic and replaced a part, I would certainly expect full repair at no cost within a reasonable amount of time. Shame on you Walkerton Toyota!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Spouse and Son dealt with Tony and Mathew
September 24, 2016

"Our Heros!"

- TorontoGirls

We are grateful for this team! 10 minutes before the store closed, 4 of them came out to trouble shoot our hatchback issue! Suffice to say, they succeeded in solving our issue and sent us on our way. Thank you! Toronto girls

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Trevor, lovely woman, lovely man, and young man.
May 19, 2015

"Sales/customer service"

- Canuckdude

When one chooses to purchase a reliable vehicle for themselves , their family, or send friends, neighbours and customers alike to purchase one, it is easy to recognize the incredible ability of the sales team at Walkerton Toyota. I've purchased 2 Highlanders from Justin and have had family, friends and customers who dealt with Allan, Mathew and Tony. They don't just act as if customer service is important to them, they actually live it out by their actions, whether in or outside of the dealer. You could have confidence in this dynamic team as well. They make the "big" Urban and Metro dealers shutter at how well this team treats each and everyone of their customers like family.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Allan, Mathew, Tony
1
1 - 7 of 7 results