Walkerton Toyota! $460 an hour. I wouldn't recommend taking your vehicle there for repair work. After having my Tundra in for some recall work, upon picking it up I had every light on the dash flashing like a Christmas tree. That's even before I leave their parking lot. A speed sensor I'm told, that's after they scanned it, oh and we won't charge you for the scanning, lol, gotta love their sense of humor. The truck was perfect when I dropped it off then suddenly it developed an issue when they had it, hmm.
You're gonna love this next part.
I go in and complain, well they don't like this and give me the condescending attitude of its not our fault. Their service manager Justin, well he just laughs and tells me that the issue is corrosion and by the way, Walkerton Toyota didn't inject green corrosion into the speed sensor.
Well it gets even better.
Justin the service manager continues to tell me that they took the sensor out, checked it and found green corrosion then put it all back together. Hmm, they did this in less than an hour. If I want them to repair it the part is $145 plus labour bringing the total cost to $605. Hmm, they took it apart and put it back together in less than an hour. That's $460 an hour.
Now the truth unfolds.
Having looked online for these speed sensors I found them. A four pack delivered to my door including tax is $78 from a Canadian autoparts store. I receive the sensors and proceed to replace the broken one. Now I've never done this job before. I took the rear wheel off, found the sensor connector and unclipped the wire. I then removed the retaining bolt on the sensor, it was rusted solid, not been removed as Justin had said. After lots of wd40 it came off. Now to get the sensor out, well it was solid. More wd40 and it started moving freely, again not been removed. Alas the sensor snapped off, luckily I managed to insert a woodscrew and pull it out. Inserted the new one and put the wheel back on. I have never done this job before and from start to finish was 35 minutes with breaking it in the process.
What makes this scenario unacceptable from Walkerton Toyota.
Firstly I was lied to and secondly I was treated with less customer service than a vegan at an all you can eat salad bar. Now think about all the seniors that go to Walkerton Toyota with similar but small issues with their vehicles. You mom, your dad, your grandparents, I would not be happy with the overcharging of parents and grandparents who know no better than to trust these highwaymen.
Walkerton Toyota, you are on the lame list. In my opinion you are not an honest and customer focused organization. $460 an hour is not acceptable.