Brantford Toyota

Today June 12. 2023 I visited this dealer and was extremely disappointed with the sales staff. I was going to buy a Corolla hatchback. I had a nice very low mileage 2023 I visited this dealer and was extremely disappointed with the sales staff. I was going to buy a Corolla hatchback. I had a nice very low mileage MX5. He did not even look at my trade-in at all very disappointing as I wish to point out things about my car to him. Well, the sales staff did quote me a price for it before I went to the dealer which was LOW. His comment to me was that the gentleman that did the elevation has 17 years as a Mazda specialist and does not need to see it to evaluate it. As well the car for sale at the dealer showed that it was overpriced according to Autotrader. So I took a test drive in the hatchback, The gas gauge was showing empty so just drove around the block with was okay as I liked the car. On returning to the dealer and having a conversation with the sale staff I ask if we could negotiate a price for the car and his answer to me was NO. It was like I was doing him a favor by allowing him to sell me a car. VERY poor experience you are better off finding another Toyota Dealer. BTW I love Toyota products, especially the ones built in Japan like my 4 Runner as was the Toyota Corolla hatchback. Again I was going to buy that car NOW I will buy one from someone else. More

I ordered a part. The address was incorrect. I asked them to change it. They accepted but didn't do it. It went to the wrong address. The address was incorrect. I asked them to change it. They accepted but didn't do it. It went to the wrong address. More

We purchase our first Toyota vehicle which was a Corolla in 2004 from another Toyota dealer. After our first service at Hogewoning Toyota (now Brantford Toyota), we found the customer service so great, we h in 2004 from another Toyota dealer. After our first service at Hogewoning Toyota (now Brantford Toyota), we found the customer service so great, we have since purchased 3 vehicles from Brantford Toyota. We've always had exceptional service from sales dept and continue to have exceptional service from service dept. Thank you to Shannon, Caleb and Matt in service dept. You are always kind and polite. You take the time to listen to us and explain things. You rock. More

During our recent interactions with all staff encountered, we found them to be professional and friendly. A special acknowledgement to Andrea Silva who was great in answering all of our question encountered, we found them to be professional and friendly. A special acknowledgement to Andrea Silva who was great in answering all of our questions. We have always had positive experiences with Brantford Toyota More

We love our Toyota’s (highlander and Corolla). Sales department is fine. Service department is not acceptable to us. There is no time consideration for client. In my mind, if you have an appoint Sales department is fine. Service department is not acceptable to us. There is no time consideration for client. In my mind, if you have an appointment, your car should be in the shop within reasonable amount of time. I think 15 minutes on average is reasonable. Time and time again we wait 30-60 minutes before our car is actually in the shop having service. that’s just one complaint. There are many more. Example: tire change and days later bolts falling off and nearly losing tire on highway. Missed oil changes. The list goes on. We are going to take our business elsewhere. Basically every time we’ve serviced our cars, there’s been an issue and many excuses from service to explain the reason for issues ie. short staffed etc. we will be taking our business elsewhere. More

They wouldn’t sell me car because i am out of province and they told me they are not equipped to sell out of province , i was ready to pay cash - no lease or finance even but they don’t want to sell and they told me they are not equipped to sell out of province , i was ready to pay cash - no lease or finance even but they don’t want to sell More

Excellent Customer Service, went above and beyond to accommodate us. Shout out to Craig and Drew for all their help and for making this such a smooth, positive experience. Would recommend Brantford To accommodate us. Shout out to Craig and Drew for all their help and for making this such a smooth, positive experience. Would recommend Brantford Toyota to anyone! More

Great prices. I purchased parts online from Brantford Toyota and I saved approximately 30% compared to what I would have paid at my local dealership in Western Canada. The parts arrived quickly and were Toyota and I saved approximately 30% compared to what I would have paid at my local dealership in Western Canada. The parts arrived quickly and were genuine Toyota. I will use Brantford Toyota regularly for future Toyota parts purchases. More

Very unprofessional Will never buy here again but I will Very unprofessional Will never buy here again but I will continue to drive Toyota vehicles Very unprofessional Will never buy here again but I will continue to drive Toyota vehicles More

I bought a new corolla last week,a great car,very very pleased.Kevin,Drew and Avery were the best,very professional and easy to work with.A big thanks to everyone! pleased.Kevin,Drew and Avery were the best,very professional and easy to work with.A big thanks to everyone! More