First off, I am very pleased with the sales staff, and with the vehicle. What I am dissapointed in is the service department. I have taken my vehicle there for every 8000 km servicing, and every time I bring it in it's always "toyota recommends etc" totally unneccesary work. I'm no mechanic, but know enough to do some research prior to authorizing work. Took it in for winter tire changeover ( part of the deal when I bought the car) and the service advisor suggested that my winter tires, which are on rims, and they installed, should be rebalanced! At 64000 Km was told new brakes all round, for $1500.00!!! Went to my trusted local mechanic, who quoted me $900.00, and said not to do them yet. Had them done at 76k. I could go on and on. In summary, liked buyting the car there, but from now on service will be done elsewhere.