I bring my car last January for 20k service, on the service invoice stated that they removed the tires and inspect the brakes BUT did not indicate the brake pads thickness percentage. I made an appointment last Friday as there's a cracking noise on front during bumps. I asked them that I made 20k service last January & ask why the brake thickness is not written on the invoice, the advisor stated that he don't know why its not written? So I asked them to check the brakes. They did check and you know what, They charge me for the inspection. OMG it was a maintenance items and the advisor also stated that he did not charge me for cracking noise as they only lubricate the bushing. LUBRICATION is also a maintenance item. Management should look onto this as it was very frustrating visiting your service department. Your team doesn't know how to satisfy the customer, Please note that the vehicle was dirty when received.