It was a bit "nerve racking" having chosen a fairly expensive vehicle. With it being Hybrid and Limited, it was a big chunk of money to be spent. Once we met Debi Milis, our sales associate, my mind was put at ease and the sale went through quickly and easily. She was very knowledgeable, helpful and friendly. The deal was made and I was back within a few days to pick up my new Highlander. Debi was able to give me a lesson on the features and was more than happy to have me come back if needed. I am very pleased !