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Customer Service at the car service department - salah
It starts from calling you to remind you with your semi annuall check texteng you to remind you about your the day and the time of your appointment by Jennifer the friendly faces at the service counter specially carolyn to the maintainence guys
Yes they care about business but most importantly they care about customer
I absolutly recomend this dealership for everyone
Please keep up the good job
Top Reviewed Service Specialists At This Dealership
Bill Lockyer and his service team prior new owners - Kitkat
I have dealt with Bill Lockyer and his team for many years 10-15 years (prior to new owners in 2018. Bill was the best and fair as he was permitted to be in light of policy and procedure. I have been in the office and in the dealership and not once was he rude or uninterested about a client. However I can not say the same about clients who were rude and downright ignorant to him on the phone and in the service centre. I think some clients are unreasonable and get angry at people for no other reason other than to be mean. As for the new owners that took over civic motors in 2018 the jury is still out.
Rodney Romain is a Mensch - Mike
Rodney Romain has been advising my Honda car service for over a decade... perhaps 2 decades.
He is a key player in why I continue to buy Honda cars.
Lube Lane Service Advisor
Great Customer Experience - maryhondacivic
On Saturday, July 27, 2019, I brought my car for service at Roadsport Honda for the first time . Kristian Vasic helped me in every way he can. He was pleasant to deal with and ensure that all my questions were answered. I will definitely be bringing my car back to this dealership for service in the future. And as long as Kristian is still around, I sill specifically ask for him! Thank you Kristian!
Assistant Service Manager
Honda engine on power washer service - Stoney Creek, Tim
Had the Honda engine on my power washer repaired last fall at the end of the season at DeWildt. This past week I used it for the first time and it would not run. Kyle in parts and service took it in right away and cleaned out the carburetor to get it running perfectly while I waited. He explained that problem was was likely due to the gas I was using having ethanol (which it did). Kyle said the ethanol tends to gum up the carburetor and to use Shell hi test gas that does not have ethanol. Excellent fast service and excellent advice. (The service last fall had nothing to do with the problem). All my future service and purchases will be at DeWildt .
Amazing for Service and Trustworthy Mechanics - Suzie
I started to take my Honda to Niagara and found that the service was on point, respectable people, excellent mechanics, they take everything off and put it back. There reliable, trustworthy, they help you out with price and there fair main thing.
If a dealership is willing to help you and be fair then they will get my business every time.
I would recommend this place over Welland Honda any day all day everyday!
Thanks guys keep up the excellent work!
Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
They are Nice - Madelbonbon24
They are friendly, good, nice, hospitality and excellent! We will recommend this service & we will recommend to our friends as well. Thanks a lot!!! Godbless!
Pleasure to deal with - Kingstonguy
I had a nasty experience with another dealer and drove an hour away to do business here. The staff were extremely friendly, helpful, and made buying out my lease very easy, transparent, and straight forward. I would highly recommend this dealership and will definitely go back for my next Honda.
Terrific - jeff
Went to White Oaks Collision on the advice of a work colleague. They understood exactly what I was looking for and delivered beyond my expectations. Nice, clean facilities with an exceptional staff. Thomas deserves a raise.
Fast, efficient, and knowledgeable. - Kent
Brought my vehicle in for an oil change and had some other questions regarding my CRV'S features. Kevin Bechu my advisor was very knowledgeable and answered all my questions. You can tell he cares and knows his stuff when it comes to Hondas. Highly recommend him when coming to have your vehicle serviced.
Excellent service - Oldtimer
Very satisfied with service provided, friendly knowledgeable staff. Would highly recommend this service department to friends and family and coworkers. Shuttle service and drivers are excellent as well.
Top notch service and quality work - VanWolfe
Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.
Oil change - mozely
Great service! My review will be exactly as long as I decide to make it!!!!!!! Let me tepeat: my review will be exactly as long as I decide to make it !!surely by now you get the message!
One Service Advisor ... Shivani was doing it all - RY
Could be just the day ... Shivani was the only Service Advisor actually working to help customers with the good help of a gentleman (Dan?). They were doing what they could to help customers who had been waiting for at least 20 min or more. There was another lady at a Service Advisor station ... she seems to be just working paperwork and was not paying any attention to customers. She did occasionally say some "non-productive" words to customers (seemingly trying to help) but then just walked away. *** The shuttle process/system needs lot of improvement. Had to proactively ask to get the ride when noticed the driver was back. Just wait there would likely be a long long long time before anyone will realize (if at all) that your name is on the shuttle waiting list*** Have been a long term customer of Ideal Honda ... sorry to say that operation performance has been progressively not so encouraging. Hope they pick it back up !
Efficient - RD
All done in timely manner. What else can I say. Only tires changed from snows to all season. Was informed that should consider new tires. Trading so refused
Please delete me from reviews in future.
Trevor promptly corrected a TPMS issue that I had. - peterwbarry
I had taken my 2019 Honda Accord hybrid touring to Beverly Tire to get nitrogen put in all my my tires. The requested service was done but I had the TPMS symbol come on twice after I left Beverly tire. I had another Beverly tire location troubleshoot this issue and they reset the TPMS only to have it come on a second time!
After the second time the TPMS symbol came on, I decided to go directly to Brantford Honda where I explained the issue to Trevor who was able to reset the TPMS to Honda specifications correctly and I have had no TPMS issues since then! Thank you Trevor for diagnosing the issue quickly and efficiently. The takeaway lesson that I learned here is to let your Honda dealer service your Honda vehicle for all of its service needs as they (Honda) know their product inside out! Thanks Trevor for correcting my TPMS issue!!
We like the service. - LarryB
These people are very accommodating with service scheduling and their performance / quality is always good. Honda could make service less expensive. We easily recommend this dealer.
Outstanding service from the Service Department - RobertH
After having an issue with our Pilot (not purchased from Waterloo Honda to add) Instead of selling me parts and sending me on my way, they asked me one question which saved me thousands of dollars. They advised me on an issue with our Pilot and even provided me with a loaner vehicle! Denise and Rob were outstanding and kept me in the loop throughout the whole process. Would highly recommend them for service!!!
Excellent service by Deepak sharma - Sonia
Deepak hi is the best sales person with excellent service.if anyone looking for good car deals please contact him. Highly recommended for any car deals.
MariaGood customer service (step by step until you have... - Marc Charles
Good customer service (step by step until you have your car keys) very professional and calm all questions was answered A+.
I hope everyone is like her.
Great service appointment ! - Credino
My service was great and I felt welcomed as soon as I walked in. Dave was an excellent service advisor and will see him again for my next visit.
walk in without appointment was accommodated, - Mohammad Majumder
Pleased to have the ride to and from work, the driver was extremely courteous and a pleasure to ride with. Appreciated the walk in acceptance
Part number for the Honda vtx 1300s seat that you could not - Kramrojam
NEW GENUINE HONDA REAR SEAT MOUNT STAY VTX 1300
This is for Craig in parts!
Could you please send it to Craig
Best dealership I ever deal with - Peter773
Best dealership in my 62 years of driving experience. Reasons:
- Appointment times strictly honored anytime.
- Friendly atmosphere and consistently competent technical help.
- Small services carried out on a courtesy basis, and priority allocation in emergency situation for regular customers.
Conclusion: Having started at Dalt's 20 ears ago, I haven't looked anywhere else for maintenance and acquisition.
An ignition switch is different from an ignition coil - Joe in Niagara
My 2005 Honda Accord's ignition switch was hard to turn and sometimes stuck. The service people kept confusing the ignition switch with the ignition coil. When I dropped off the vehicle there was a flap because they had quoted me labour based on an ignition coil replacement. After assuring them I would pay for their time they agreed to proceed with the repair. When I picked up the vehicle the work order still said 'replace faulty ignition coil'. I am satisfied with the repair but it should not have been so stressful.
Service Department - Bubbles
I have always been treated well by the friendly and knowledgeable service advisors, and the former service manager went over and above to resolve issues with my Honda Pilot. Their shuttle driver Ray is awesome and was always available to drop me off or pick me up.
Great Friendly Staff - happy customer
The staff at Westgate were wonderful. From the minute I walked in the door I was greeted with a smile, they explained the service process the entire step of the way, and I felt as tho they bent over backwards to ensure my visit was a pleasant one. I highly recommend Westgate for Sales or Service!
Not quite a Free Recall - M. G.
I took my car in for what should have been a free recall. A phone call hours later from Mr. Dyer, a service advisor (ext. 117) recommended $1400.00 + worth of work. Some of the upsell included items of debatable value for an older car, some good and one pretty sketchy recommendation. I was advised that I needed an oil change, not called for on the maintenance minder, and in spite of a recent oil change at Liberty Lube. When I asked how my oil could possibly need doing again (worrying that my car may be leaking oil) the advisor informed me that "The oils Dirty, so they must NOT have done a good job". Later a different service advisor gave me a more logical explanation.
As a person who is unfamiliar with automotive maintenance, it behooves a service advisor to put his advice into context of what is required, why and the urgency for the work. Here I was let down. I felt disrespected when my advisor seemed annoyed by my questioning and failed to provide the background information for me to make some costly decisions. Added problems arose when one recommended procedure resulted in further damage to my car.
Thankfully the service manager, Rod, was on hand to provide the ride home (the dealership was closing down), and offered to cover the cost of the damage.
The following day the service advisor was less than helpful calling with the cost to repair to the damage. This left me wondering how I would pay my morgage this month. Thankfully the service manager kept to his promise and covered the cost of the damage.
My advice, if you go there be ready for the up-sell, demand reasons for their suggestions, know your maintenance manual and prepare to stand firm.