127 Ontario Honda Service Centres

Always a pleasure. - rtrowbridge

Always a pleasure. Love the Uber to and from when I drop it off. Service staff are always friendly.

Good staff and service was done as planned. - Ali

Good staff and service was done as planned. Really helps that Honda is able to provide a Uber to go home while the service is being done.

Highly professional. - lwayne58

Highly professional. Friendly staff. Very well managed. Comfortable and efficient. All I have to say.

We would like to Thank the following 4 employees at - brian.oneill

We would like to Thank the following 4 employees at Pickering Toyota for amazing customer service and help. Nigel, Kaesheva, Jeet and we believe the mechanic’s name was Alan. We are in Ontario visiting from Cape Breton Nova Scotia and encountered an issue with our sunroof, it would not close, your staff went above and beyond to fit us in to look at our Tundra and try and solve the issue. Unfortunately, the part wasn’t available for our truck to be fixed but they got the sunroof closed, advised us of the issue. Since we wouldn’t have time to wait for the part to arrive to get it fixed, they gave us a detailed explanation for us to give to our Toyota dealership when we get home. Your staff showed us exactly why we choose a Toyota Tundra, Toyota went above and beyond for us visiting Cape Bretoners.

The staff were extremely helpful and went out of their - sjongepier

The staff were extremely helpful and went out of their way to help me out.

From the appointment booking experience to driving away - Keith

From the appointment booking experience to driving away with my freshly hand washed vehicle I was extremely pleased. The service advisors, Nicole, Cole & Chris, listened to me explain a few problems. Some easily attended to and others not. What is important is that they listened and offered possible solutions. I am pleased to have a recall notice attended to and a minor problem from a previous recall fixed. All staff were friendly and accommodating. The new customer waiting room is excellent. As part of my service the vehicle was hand washed;a bonus during the winter. I drove away impressed with the experience.

Highly recommend the professionalism of this entire team. - Sheryl

Highly recommend the professionalism of this entire team. Mark Dorcas went above and beyond to expedite the repairs on my truck and ensure I had it back before the holidays. I even got it a day earlier than anticipated! Their care and concern for my vehicle was also extended to my well being. His team mates were quick to answer my questions when Mark was busy with another customer. They all knew what was happening and what stage my repairs were at any time I called. It really set my mind at ease. I can't thank Mark enough for his time, effort, energy and genuinely caring nature.

Brought my car in for servicing for a starter but when I - jc

Brought my car in for servicing for a starter but when I picked up the car, left with engine light on, shifter light not changing state, car jumping back and forth in first gear...These issues were never there before but Honda didn't want to take responsibility for their mistakes nor would they admit being at fault for these issues. Rob the shop forman in the service dept said he would work with me to fix the problem but, these were false promises. The manager Mike suggested he would give me 10% off to fix these new issues that would have cost almost another $900. So much for the customer is always right. I am left to fix these issues that should be the responsibility of Honda. I guess proper customer service is not their forte! Please think twice about taking your vehicle here for servicing. Find a reputable mechanic that you can trust.

My daughter's vehicle needed several things repaired. - rox

My daughter's vehicle needed several things repaired. They ordered the parts, and had her back on the road quickly. Special shout out to Arianna her service advisor, she was great to deal with, very professional, and good at communicating. Wonderful asset to the company!

Not convinced! - Steve B

Not convinced!! Brought my new Civic in for its first oil change. The 2 Lube technicians working on my vehicle stripped a screw that holds up my vehicle’s skid plate. If I had not been present during the service my vehicle would have left the dealership with a missing screw without being informed. I’m now booked in for an inconvenient service appointment for a mechanic to have a look and access the damage. I’m concerned with knowledge and integrity of the dealer staff and technicians.

They did not slove my problems after waiting more than 4 - Jenny

They did not slove my problems after waiting more than 4 hours. They treated me so different before I bought a car and after.

Nothing but headaches with the service centre, I’ve had - OttawaGuy-Honda

Nothing but headaches with the service centre, I’ve had to bring it in multiple times for recall work and warranty work, each time has issues - parts not in, misdiagnosing issues, unnecessary costly repairs, and more. Worst experience ever. Do not buy or service with them.

I brought my Civic into Sisley Honda for a service - Lana

I brought my Civic into Sisley Honda for a service recall. I was on time and so were they. Lucas my service advisor was professional and fun to deal with. He had an Uber for me in less than 5 minutes and home I went. Lucas called 3 hours later to let me know that the car was ready and an Uber was at my door in minutes to take me back. I have been dealing with Sisley since I bought the car from them in 2016. They listen, they explain, they take responsibility for my complete satisfaction.

I would like to thank the amazing service team at - Mike

I would like to thank the amazing service team at Orleans Honda. I visited the dealership this morning and had an excellent experience. Thanks to Benjamin Featherstone (Svce Mgr), Eric (Shop foreman), Nicole (Sales asst) and Bart (Service advisor). Mike C.

I have a complaint about the service department. - rokpig

I have a complaint about the service department. My wife, Yvette bought a 2019 Honda Civic in 2019 and purchased the "Honda Plus" warranty. Recently she started seeing alarms on her dashboard that were apparently related to a faulty multi-purpose camera at the front of her vehicle. We were told that it was driver error even though there was no damage done to the front of her vehicle. Due to the fact that it was driver error it was not covered under warranty and it would cost roughly $2500.00 to repair. We picked up the car at a cost of $84.75 to cover trouble-shooting. The new camera had to be ordered which was apparently done on Dec.29th, 2023 by Adam Wehbe. He informed me that it would be received by Jan. 5th, 2024 and he would contact me to make an appointment. I have yet to receive that phone call and it is now Jan. 9th, 2024. In the meantime we have taken our car to another Honda dealership for a 2nd opinion. Upon check-in we were told that because we had the "Honda Plus" warranty the trouble-shooting cost was covered. We were also offered a complementary car-wash...something not offered at the Kanata dealership. After inspection we received a phone call stating that the camera needed to be replaced and that it was a manufacturer's defect so it was covered under warranty. The part will be in by the end of the week. We picked up the cleaned car and it didn't cost us a penny!!! We have lost complete trust and confidence in Kanata Honda!!!

Was informed by service advisor Jimmy Mina’s, I needed to - Ken

Was informed by service advisor Jimmy Mina’s, I needed to replace my l/f wheel bearing at a cost of $726.25. Mechanic had told Jimmy noise was quite loud. As I had not noticed any such noise I took my car to another mechanic who said he needed a stethoscope to hear any noise from my l/f wheel bearing. Complained to Honda who had an office person drive with me to hear any noise. He could not. No apology and no attempt made to keep me a satisfied customer by Precision Honda. Needless to say I service my Honda elsewhere.

Please please please be careful when buying extended - imadow2001

Please please please be careful when buying extended warranty from Honda Guelph location . I bought the comperhensive warranty when I bought my mini van. I was told everything was covered except for wear and tear items. Now, I have many problems on the car. They started to telling me different stories. They are not honoring the warranty they sold me. They charged me for the diagnosis as well $145/hour. Just be careful. Thanks

I have been dealing with Sterling since 2003. This is... - susanhunt101

I have been dealing with Sterling since 2003. This is the only dealership I have felt safe with. There has only been two times I wasn't happy with the service and they were both corrected in minutes. One by Steve Emiglio and one by Eric Bruni. I do not work well with 2 people on the service desk (read here I don't like them) so I have picked one person to deal with. Eric Bruni is awesome. I have gone so far as to only book appointments through Eric so I know he will be there when it's time for my appt. I will always deal with Sterling Honda as long as Steve Emiglio and Eric Bruni are there. As a woman and an older woman at that it is important for me to know that I will never be lied to or cheated where my car is concerned.

We recently purchased a vehicle at Kingston Honda and I - tam.e

We recently purchased a vehicle at Kingston Honda and I would like to share the experience that we have had with them since our purchase. We bought a 2024 CR-V in January, and only three weeks after purchase, it began to have significant mechanical issues. We brought it in to Kingston Honda, and they confirmed that the vehicle was not driveable as the fuel injectors were faulty and would require replacement. They advised that the parts were backordered, and the timeframe would be weeks to months to have this fixed. We requested a loaner vehicle and they refused to provide us with one, despite the fact that we had just purchased a brand new vehicle from them only 3 weeks prior. They informed us that we would be without a vehicle for a full week (5 business days) and then would receive a rental car. They also informed us that we would not receive an equivalent classification vehicle when we did receive the rental, and provided us with a small car. We have 3 young children who ride in car seats & boosters (as well as a dog), and the car they provided us with could not safely fit our 3 kids in their seats across back. They told us that our only option would be to pay $40/day to upgrade to an equivalent classification vehicle, which equates to ~$1200/month. We strongly felt this was not an affordable or reasonable request, given that we had just spent our money on buying a brand new vehicle from them. Ultimately, if a small car is what suited our family's needs, that is what we would have purchased - we paid the higher cost to buy an SUV for a reason. I would add that the employees at the dealership ask you to write a 5 star review on Google after purchase, and I feel that a lot of the positive reviews below here reflect this request. While we did not have any issues with the sales rep we dealt with, at no point in this exceptionally frustrating experience did anyone from the management side attempt to make contact to even offer as much as an apology for the stress that it added for us. We have just received our vehicle back, but at this point, it has been unusable longer than it has been usable. We would not have purchased a Honda if we knew this would be their customer service standard.

Worse customer service in service department. They don't... - R

Worse customer service in service department. They don't care about your time and business.

Stay away from this dealership. - fontanagirl73

Stay away from this dealership. On May 28 @0800 I went in to speak to Owner Dan Bouche but he was not in spoke to Mrs.Zabitz about my concerns of workplace harassment and bullying by Mrs.Zabitz herself, Dan Bouche Owner and employee Chuck. Mrs Zabitz has continually verbally, emotionally, verbally abused and bullying my boys for there disabilities for the length of there employement,- was not aware of this unitil one of Honda House customers reached out to me with what she witnessed- Ms.Zabitzs demeaning behavior. and advised me of this and made me readily aware what was happening bc she heard the extreme verbal abuse happening in the back by the detailing Manager.(at the time she was not aware the the boys were bothers) I spoke to Mrs.Zabitz to my concerns of how my boys were being treated, (she was acting like she did nothing..playing the part well) and advised her to advise Owner Dan Bouche and would like to start the appropriate ppwk to complain to the head of Honda, they need to be aware/to be advised "it's not going to go well with the owner' I did say not sure if you aware but workplace harassment is against the law needs to be addressed, by the head of Honda and Mazda I was stern, to the point..nobody deserves to be treated with that level if disrespectful, bullying behaviors. Went back at 12pm to have my boys tell me that fellow employee-Chuck not only threatened"to kick there xxx" there safety but advised them they were putting cameras up to spy on them with was very odd because according to Mrs.Zabitz were good workers, they(she was concerned) they missed 3 days in the months they worked there; my one son has a heart condition and a baby, he has specialist appointments)and my other son had bad sinuses that day...apparently that does not go into Mrs Zabitz plan she has nobody to bully those days apparently, since she leaves at 12 everyday and has plenty of time for medical appointments. And Mr Dan Bouche is rearly there. And has an abusive Manager that supervises the Detailing shop. Mrs.Zabitz also advised me that she did not keep Owner Dan Bouche of the boys progress...I asked her why didn't she with no answer. And shrugged her shoulders. I went in to the shop spoke to Shannon asked if I could speak to Dan 'he needs to know what's going on in the background known the type of person he is. I spoke to him kindly to him asked to speak to him about my concerns, yelling at me abusing me, victimize me, threatening my safety, and threatening to call the police for trespassing. He then emailed the customer that made the original complaint to Honda on the behalf of my boys and threatening me again. To have him This is not a business promoting workplace harassment, discrimination and bullying in Sarnia promoting our economy. Buy your cars and service them and detailing at other car dealerships.

My car's a/c is not working book me in 2 weeks later .... - tw02928

My car's a/c is not working book me in 2 weeks later . Keep my car for 2 days no one contact me. Called on the first day 4pm answer is someone will call me back but no one call back. Called on second day 4pm tell me my car is ready. When I pick up my car the staff just give me back my car key not one word what work has been done. After I found out my car's a/c still not working. Good job Barrie Honda. Of course I know you don't care because you are the only dealership in that area.

Staff always so helpful and thorough in following - pmh

Staff always so helpful and thorough in following through! Today, Paul was awesome in determining the solution to code dilemma!

Recently took my 2014 CRV for service. - J Gutierrez

Recently took my 2014 CRV for service. I’m not one to write reviews, but I have to say the customer service I received from Matt ( One of their service advisors ) was far beyond what I have ever imagined. Initially going in, I was adamant, that I would never , ever, buy another Honda in my life!!! My experience with Honda in the past was not so good. This is my third Honda by the way! Matt’s professional disposition, along with his warm and welcoming personality, far surpassed my expectations! He was very knowledgable on the product, and bent over backwards to accommodate my situation. This gentleman deserves a HUGE pay raise! Thank you again Matt. And you will definitely see me again! Jeannie Gutierrez