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Marian was very friendly and polite, even complimenting... - Pat Denbar
Marian was very friendly and polite, even complimenting me on my vehicle that I take much pride in. When I got myself lost he was very eager to help and even ensured I found my way to the waiting area. Great service all around but Marian was the icing on the cake!
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Great work and Service. Thank you Corinne for your quote... - Mark
Great work and Service. Thank you Corinne for your quote and excellent service.
Car was ready as promised. Body work was flawless and paint match was perfect.
Thanks for your help in repairing our door from a parking lot mishap!!
They were all very kind, and polite. Great dealership, i... - Emily
They were all very kind, and polite. Great dealership, i would recommend my friends and family here.
Great staff. Very knowledgeable. My vehicle oil change... - Driller14
Great staff. Very knowledgeable. My vehicle oil change and inspection was done on time as promised. Good well done. Had a long chat with Scott Ryan in sales department
Friendly, efficient great value always in sales and.... - R. Thacker
Friendly, efficient great value always in sales and. Service. Their group is highly focussed on great customer service.
I would like to recommend this dealership. Although they... - sgravely.hurst
I would like to recommend this dealership. Although they were booked solidly they took care of my mechanical issue as an emergency. The assistant service manager Terry was courteous and extremely helpful.
I only had to wait one hour for my service to be done.... - williamdthompson
I only had to wait one hour for my service to be done. The representative recommended an alignment to be be done at my next service and a small amount of brake fluid to be added.
Great customer service, quick service, have been going... - Tasos
Great customer service, quick service, have been going here for some time and we are very satisfied with service department.
From the onset of booking the appointment to the... - Greekyptianguy
From the onset of booking the appointment to the completion of service. Everyone was kind, patient, and professional. Service tech took the time to explain everything throughly and did not hesitate to answer any questions.
Overall I was satisfied with the service. I would really... - vrodwellsimon
Overall I was satisfied with the service. I would really like to see the courtesy transportation reinstated.
Maple Honda misdiagnosed my Ridgeline brake problem and... - Nitram987
Maple Honda misdiagnosed my Ridgeline brake problem and charged me for an improper repair.. One of the caliper pistons was jamming so badly that it had caused one of the brake pads to wear right down to metal-on-metal -- the rest of the pads were fine. As part of the brake repair service that Maple Honda performed, they had to compress the caliper pistons to insert new brake pads. That jammed piston should have been obvious to the repair technician. A month later, when this same jammed brake stranded me again, I did my own brake disassembly and inspection. The defective caliper piston was so stiff and jammed that I had to work it in and out over 10 times with C-clamps to temporarily free it up.
I had the faulty caliper replaced at a local automotive shop. Problem solved.
My Pilot had a warranty repair successfully completed,... - AB
My Pilot had a warranty repair successfully completed, free of charge.
Thank you, and keep up a great service.
Very negative experience having my vehicle serviced. Poor... - Jenny
Very negative experience having my vehicle serviced. Poor customer service with no resolution provided by upper Management
I purchased two Hondas last year, during a pandemic. My... - Honda Buyer
I purchased two Hondas last year, during a pandemic. My wife got into accident with the first one, (total writeoff) . She stimm suffers with mental trauma. However, Honda dealership (Wastegate Honda). was utomost helpfull, including the salesman Steve Khawaja and Service Consultant Bryan King. I got another Honda from them. Today I drove there and their service done a free Check Up on oil etc..
Even though the Covid restrictions are serious, their team works quickly and efficently .. I will reccomend Westgate Honda to all my friends !
Best place for buying car and excellent customer service... - Devang Patel
Best place for buying car and excellent customer service by Punit batra. Fully satisfied with his service. Extremely healthful during service time. Happy holiday.
The team in the Service department are EXCEPTIONAL. I... - BM
The team in the Service department are EXCEPTIONAL.
I have owned many cars and dealt with many Service Departments, none are as good as this one! John Soares is the Service Advisor we most deal with and he is superb! But I have to say ALL staff there are equally fantastic & knowledgeable.
Honest staff there that look so happy to be there and treat the customer so well.
I just wanted to take a moment to thank you for providing such a great place that I can trust my car to.
They have zero customer service. They make promises so... - AS
They have zero customer service. They make promises so they can break it. Regretting it
Our experience purchasing a car from Roger De Leon was... - michellene coloma
Our experience purchasing a car from Roger De Leon was excellent - he is extremely knowledgeable about the market and the variety of cars he sells. we can confidently say we will be returning to Roger for future car purchases and highly recommend him to anyone in the market for a new vehicle.
Worst service ever and treated unfairly in front of other... - Mel
Worst service ever and treated unfairly in front of other employees. Never will I go back and vow to tell others about my experience. Already contacted Honda canada
I bought Honda CRV Touring 2020 with many added features.... - nasir.khan
I bought Honda CRV Touring 2020 with many added features. First of all added features were not installed while technician wrote they installed. After inspection we found that they did not installed my added features. 2nd From the day first Garmin device not producing correct map or routes and still same. They did not helped me to fix the issue. Rather one of the Assistant manager directed me to contact Garmin while car is with me only 6 months. I am having still issue with Garmin incorrect route information. 3rd, with in few months added sensors started dropping and I need to take car to DOW Honda service. Where service man tried put me on fault but he could not as Car was not heat to anything. 4th I took car for servicing after one year. Service receiver was very rude and unprofessional. Now I do not take care their rather I go other Honda dealer near me. I am not satisfied at all with Service receiver people and they are very rude. But Sales man Kevin and some sales managers or general manage are very good and nice. But they are in sales area. After sales service(by service people) are very unprofessional at least whom I met. If they do not improve quality I will recommend to purchase car from their.
My Garmin issue still remains. after paying 52k. This behavior is not acceptable at all. This is the reason I put rating low. But Sales and sales people rating are very high.
How can they deliver without proper inspection.
Horrible customer service: I went to body shop at image... - fariba_nobarpour
Horrible customer service: I went to body shop at image Honda yesterday and technician came out and i showed him my rear bumper regarding some scratches and he immediately went inside and grab my ownership and came back with quote for $540. i left and went back in afternoon and asked same guy to put some compound to try take damage part off and he refuse, previous people at the body shop have done for me. he rudely said to me that i want everything for free. I spend over 22000 for the car back in Jan, he is shame for the compony.
I had bought a 2017 CRV and was made to pay around 2000$... - Binbaral@gmail.com
I had bought a 2017 CRV and was made to pay around 2000$ for rust proof treatment.
Later I discovered that all used vehicles must have gone through that treatment already and it was not necessary to pay extra 2000$ for NOTHING!!!!
Anyhow, after 1.5 year I requested to repeat the rust proof for my vehicle as I had paid for that already ; and visited the service department at the same place in Markham Honda.
They did not complete the task during the 1st visit and asked me to o visit again 2nd time for its completion.
2nd time: I drove there and waited for a long time and after 2 hours of waiting I was told that the Machine was broken that day and servicemen are working. So I was advised to come next time with appointment.
3rd time: I arrived at 9 am again for the completion of that invisible rustproofing (????) and now it is 10:08 am ; and I am waiting with no hope of getting satisfactory service.
Avery helped me with getting my Civic Sport Hatchback set... - Camostealth
Avery helped me with getting my Civic Sport Hatchback set up with a Hondata tune. He was very knowledgable and provided great feedback if/when I had any questions regarding the tune. He also followed up with me afterwards to ensure all was well and that my tune was working great. Thanks Avery for the great service!
Please guys be cautious when you have service in Sisley... - amaamari24
Please guys be cautious when you have service in Sisley honda!!!
Manager Brandon service manager is the worst service manager you will see ever
He is like a machine has no sense of humour
He works with a bunch of jerks employees like Rodrigo Bascur.
They are always pushing you to pay money for services that isn’t important to you but when it’s come to discuss the service problem with them they have no answer.
One of the worst places to go for any kind of... - Syed
One of the worst places to go for any kind of service.
They just try to ROB you for your hard earned money.
Honda has extended warranty for all 2016 to 2018 models for AC
due to some leakage AC will stop working. It should have been done
free but they charged me diagnostic fee and asked me to replace
both AC lines condenser etc and cost to do that all is 1900$
Paid the diagnostic fee took my car to my mechanic costed me 50$ for
AC Gas fill up and its working fine since then. Try to stay away
from them as they will try to rob you for everything they can.
I will contact Honda Canada and inform them for this scam they are running
I requested to get my tires that are in storage as I was... - Sarah
I requested to get my tires that are in storage as I was selling my CRV. They told me they would have them ready in 1 week. When I called back after 1 week of not hearing back from them they told me they still had not gotten my tires and it was not their priority. As a result I had to reschedule selling my vehicle and call my insurance again to notify them of the delay.
Their terrible customer service is the reason I’ll never get a Honda again.
Never go here. They will treat you like crap.
Joy and Dave saved me!!! My 12 year old car was giving... - SW
Joy and Dave saved me!!! My 12 year old car was giving trouble - they reassured me that they would have a look and let me know, they made all necessary recommendations and fixed my car giving me another 6 years with it! I am forever in their debt! Best customer service experience I’ve ever had. Joy treated me with respect and answered all my questions, even spoke with my partner to provide him also with the same reassurance that my car was in good hands. I’ve already told a few Honda owners I know about their excellent service and friendly approach to business. I really can’t thank Dave and Joy enough.
Rude service rep. Paul. He escalated when I questioned... - Tinamelo7777
Rude service rep. Paul. He escalated when I questioned him his earlier misleading comments oil change was coming to 600 dollars. I was saved by Daniel manager in dealership
Avoid Roadsport Honda.1) The first time I was there, I... - F.Lee
Avoid Roadsport Honda.
1) The first time I was there, I brought my car in for 2 recalls, one being for the A/C. The advisor was not happy that I didn't want to do any oil changes or maintenance except for the 2 recalls. When I got my car back, I found the A/C was not working on the driver side. Spoke to my advisor and he gave me attitude about how it's not related to the recall that was done, but there must be a leak in the A/C system.
2) So of course, I book an appointment to diagnose the A/C problem. Told me they will put dye into the A/C unit to find the leak. Instead of calling me the moment they diagnose the problem, they wait to tell me when I arrive, so of course, instead of fixing it right away, I have to book yet another appointment. I've been to other dealerships who call me right away and ask if I want to fix it same day.
3) The problem was diagnosed as leaks in both the compressor and pressure hose. Told me it would take $3000 to fix. I asked for proof, like pictures of where the leaks are, etc. Pictures were emailed, no problem. I took my car for a second opinion at my usual car shop. Here's what my mechanic found:
a) The pictures sent to me were NOT pictures of my car. I was also told that there was no way Honda could have taken the turbo engine out to get to the A/C system, diagnose the A/C problem and put the engine back together within my less-than-3 hours appointment at Honda.
b) If Honda indeed put dye into the A/C system, my car mechanic should have been able to detect it, even within 2 weeks after the initial dye insertion. Nothing was detected.
c) My mechanic figured out that the leak was in the hose ONLY and that the compressor was fine. Fixed our A/C for $600 instead of the $3000 I was quoted by Honda.
4) I got shuttled home and back twice using the dealership's shuttle service. I did not have to wait too long (30min) compared to customers after me who were told the wait for a shuttle home was 2 hours. The driver was very nice and friendly, but his driving was horrible, rushed and not smooth. I felt sick every time I sat in the shuttle. Considering how they got rid of all the shuttle drivers except for one, no wonder the wait time is so long and the driver has to drive rushed.
***I will never go back to Roadsport Honda. I will not recommend it to anyone. In fact, I would like my money back for the incorrect diagnosis of my A/C system.
Purchased a new car from Brian. 2019 Civic Great guy.... - Mr Handyman
Purchased a new car from Brian. 2019 Civic Great guy. Very personable and respectful.
The car needed minor service in Dec 2021 that the scheduler said would take no more than 30 min. and is considered "Express". She said my wife probably won't have time to finish a coffee before it's done. When my wife went to the appt, the woman said it would now take 1.5 hrs. But even after 1.5 hours of shopping in the area, she still hadn't been called that the service was complete. I called to find out what was going on. Steve told me the repair had not yet started. I expressed my disappointment at the appt starting out as 30 min, going to 1.5 hours and it's still not done? I told him my wife needed to go to work and was picking up the car. We'll reschedule the appt. By the time my wife walked back to the dealership, the repair was complete. Surprise!
The point is, we were told 30 min, then 1.5 hrs. If we had known the repair was going to take a while, we would have made alternate arrangements. I suspect the repair was done while my wife was walking back to the dealership....or it was completed and someone dropped the ball in notifying the customer.
Dealerships already get a bad rap...I've read some of the other reviews. But if you want people to respect you, you have to show respect as well.
Don't make service promises you can't keep.