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Marian was very friendly and polite, even complimenting... - Pat Denbar
Marian was very friendly and polite, even complimenting me on my vehicle that I take much pride in. When I got myself lost he was very eager to help and even ensured I found my way to the waiting area. Great service all around but Marian was the icing on the cake!
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
As Always Nick W. does an excellent job servicing my... - Edward K.
As Always Nick W. does an excellent job servicing my Honda Vehicles. Had the Civic in for brake servicing and Nick was very professional and informative. I highly recommend Nick W.
Tim and his team are amazing. Everything is always... - Mary
Tim and his team are amazing. Everything is always perfect when completed. Very welcoming and thorough at their job. Recommend them. Excellent work. Work always done on time. Vehicle always clean and neat when work is complete.
I trust and appreciate the knowledge and expertise of the... - louiseflafontaine
I trust and appreciate the knowledge and expertise of the Honda team. I am especially grateful for the service I receive during my last visit. Thanks Paul for your understanding and effeciency.
After taking my car for a spin along the bypass and back... - Allan
After taking my car for a spin along the bypass and back through Ferris, my TPM light came on. It was about 4 pm and I thought that I had better drop into the dealership and get it checked out. (Re-calibration?!)
Right away Derek noticed that there was a pin or a small nail stuck in the offending tire at the left-rear.
I fully expected that I'd have to leave the car there until the next day because it was close to closing time.
While I was waiting, the car got whisked into the service area, the tire was fixed and I was on my merry way by closing time; and I was thanked, by Derek, for my service. (Cold war Vet).
Excellent! friendly and courteous. Great car. Great service. A staff of service and sales people that Honda should be proud of.
Alex is nice, would work with again. friendly and... - billy.kwan
Alex is nice, would work with again. friendly and helpful. i like visiting this dealership and everything exceeded my expectations. will come back again to this dealership
Maple Honda misdiagnosed my Ridgeline brake problem and... - Nitram987
Maple Honda misdiagnosed my Ridgeline brake problem and charged me for an improper repair.. One of the caliper pistons was jamming so badly that it had caused one of the brake pads to wear right down to metal-on-metal -- the rest of the pads were fine. As part of the brake repair service that Maple Honda performed, they had to compress the caliper pistons to insert new brake pads. That jammed piston should have been obvious to the repair technician. A month later, when this same jammed brake stranded me again, I did my own brake disassembly and inspection. The defective caliper piston was so stiff and jammed that I had to work it in and out over 10 times with C-clamps to temporarily free it up.
I had the faulty caliper replaced at a local automotive shop. Problem solved.
Michelle DeAndrade was exceptionally professional. She... - Jude Menezes
Michelle DeAndrade was exceptionally professional. She greeted me with a kind smile. Took in my car immediately. Explained to me what needed to be done during this service & the costs. Great customer service. I spent 8 minutes in total on arrival. I have recommended 2 of my friends to service their cars at Meadowvale Honda. Malcolm Rosario & Igor Osipov. They said they would visit this dealership. Always a pleasure to get my car serviced at the hands of Michelle DeAndrade at Meadowvale Honda. Initially, I was a regular customer at Dixie Ideal Honda & was not happy with their service & hence changed to Meadowvale Honda. I am now very happy & will service both my cars, Honda Civic & Honda CRV at this location. Thanks & Regards, Jude Menezes
Rocky in the service department was very helpful,... - julitawdowikowski
Rocky in the service department was very helpful, knowledgeable and professional. The check-in and check-out process is very quick. Highly recommend this location for your service needs.
We recently moved to Burlington, and as such, when my... - Pennyvita
We recently moved to Burlington, and as such, when my tire light went on, I called the Burlington dealership. I asked if I could pop in to have someone check the air in my tires as I was afraid to drive until it was checked. Unfortunately, she could not fit me in for a week, but suggested I call Oakville. I called and explained my situation to an accommodating woman who told me to drive to their dealership ASAP. I was there in 15 min, a mechanic immediately came out, checked my tires, and unfortunately located a puncture in the side of my front tire which could not be repaired because of the location of the puncture. End result, two new tires were ordered, and replaced. Although I was expecting the cost of purchasing two new tires, I am happy the issue was resolved quickly and my car was safe to drive again. Thank you Oakville Honda for taking the time to quickly fit me in to ensure the safety of my family. Had I waited a week, who knows what could have happened.
Jacob was very helpful when it came down to find the... - Jalalahmadi23
Jacob was very helpful when it came down to find the right car for my family. We recommend anyone who is interested in a Honda to come visit him!
Everyone was very friendly. My drive home was very... - linda.stewart
Everyone was very friendly. My drive home was very important to me and I got home quickly. the return was just as quick. I look forward to next time.
Once again outstanding service and customer care.... - john
Once again outstanding service and customer care. Warranty work was done very professionally and my van was throughly disinfected, so all COVID-19 fears were removed.
Bachar slammed the phone in my ear. Quite infuriating... - shalsh.promo
Bachar slammed the phone in my ear. Quite infuriating after loosing my car in the system saying key was stuck in overnight drop box and the service reception women trying to find excuses why my car was not timely serviced Bashar thought he could fix it by attempting to get me on his side and completely ignoring my experience. I called him on it and he could not handle the truth.
I purchased two Hondas last year, during a pandemic. My... - Honda Buyer
I purchased two Hondas last year, during a pandemic. My wife got into accident with the first one, (total writeoff) . She stimm suffers with mental trauma. However, Honda dealership (Wastegate Honda). was utomost helpfull, including the salesman Steve Khawaja and Service Consultant Bryan King. I got another Honda from them. Today I drove there and their service done a free Check Up on oil etc..
Even though the Covid restrictions are serious, their team works quickly and efficently .. I will reccomend Westgate Honda to all my friends !
Had an issue with my Ridgeline that I couldn't explain.... - NicerGuy
Had an issue with my Ridgeline that I couldn't explain. Spoke with Becca to talk about a recall and she booked me in for service. Quickly the techs determine the problem and had it completed quickly. Thanks for the quick and painless warranty service.
This is the best Honda dealership in the entire gta, I... - Glorioussunset
This is the best Honda dealership in the entire gta, I must say. I have been a customer here for many year's & have always received the best customer service experience each & every time, I visited. You guys are all awesome, sincere & genuinely kind. If there was a possibility to give you 10 stars, I would gladly do so. All of you deserve a medal. You are all my friends & family. Yesterday, Saturday March 27th 2021 I had an appointment to have my winter tires swapped & also had my annual rust check done. I was greeted by Tony the assistant service manager who always goes above & beyond to help me in any way he can. The service manager Edwin is an amazingly, wonderful gentleman to deal with, I can't say enough good things about him & he too goes out of his way to give me the best customer service. Edwin who is responsible for his, entire fantastic service team are great at what they do, I would like to mention Lenny the assistant service manager, Samer, Manvir, Valentina & Alishaw, they are all absolutely, amazingly wonderful people who, I'm sure make castle honda proud to have as part of their team. I would also like to mention Mark, the general manager who, I've known for many year's from the time he began his career at number 7 honda as a service advisor. I bought my car from Mark & believe me, before, I purchased the car, I visited 13 dealerships to do my homework, I bought this car from Mark coz he & under him, his entire service team are the best you can go to in the gta. You cannot go wrong & you will not be disappointed. I previously owned a honda as well which, I drove for just over 18 year's until, I replaced it. Had it not been for Mark & his entire amazing service team under the absolutely competent service manager Edwin, I may be driving my old car which never gave me any problems, I must say. Whenever the car needs servicing or anything done, it is performed professionally & competently under the extended warranty, which I'm happy that, I purchased. Thank you from the bottom of my humble heart to "Castle Honda" & their entire fantastic service team, Mark, Edwin, Tony, Lenny, Samer, Manvir, Valentina & Alishaw. You are fabulous people that must surely make the owner Mr. Joe Zanchin & his daughters proud & also the amazingly capable & smart mechanics who are great at every thing they do to make me love my driving experience each & every day. You guys are the best! Kind regards, Shehan.
Kevin Graham was helpful and patient through the whole... - G Fyffe
Kevin Graham was helpful and patient through the whole process. This was my fourth car from Dow Honda. I appreciate the high quality of the service, and Kevin matches that service on the sales side.
Chris was very helpful and very much professional. I... - janardhana.hn84
Chris was very helpful and very much professional. I won’t recommend Chris and parkway for any Honda car purchase . I also liked his demo session on the features
Our experience purchasing a car from Roger De Leon was... - michellene coloma
Our experience purchasing a car from Roger De Leon was excellent - he is extremely knowledgeable about the market and the variety of cars he sells. we can confidently say we will be returning to Roger for future car purchases and highly recommend him to anyone in the market for a new vehicle.
I have 2014 Honda Accord. My drive shaft (cv joint)... - Anand
I have 2014 Honda Accord. My drive shaft (cv joint) broken all of a sudden there was no noise or something while driving it just broke. Honda does have recall for that.It might be useful for somebody.I was not aware of that. I heard about that just before repairing somewhere else. After that i called service centre i gave my vin number everything somebody named christine told there’s nothing like that. I doubted and called again to check luck then some other girl picked up I don’t know her name she was very very helpful CSR should be something like that not like the first person who picked up call. I saved thousands of $ just because of that. And person named Rob did everything when i was there. He is also a very good person very good service and very helpful. I don’t do reviews that often but I really need to mention that’s lady’s xxxxty customer service. So everybody, please make sure everything twice before getting service there.
Worst service ever and treated unfairly in front of other... - Mel
Worst service ever and treated unfairly in front of other employees. Never will I go back and vow to tell others about my experience. Already contacted Honda canada
Horrible customer service: I went to body shop at image... - fariba_nobarpour
Horrible customer service: I went to body shop at image Honda yesterday and technician came out and i showed him my rear bumper regarding some scratches and he immediately went inside and grab my ownership and came back with quote for $540. i left and went back in afternoon and asked same guy to put some compound to try take damage part off and he refuse, previous people at the body shop have done for me. he rudely said to me that i want everything for free. I spend over 22000 for the car back in Jan, he is shame for the compony.
Fantastic Experience with Dennis Tabagari! - Jessica Vecernik
I visited Midtown Honda in what I felt was a state of an emergency on June 24th 2020. In a nutshell, I was driving on a highway when I heard a loud noise coming from my vehicle. This was a complete unknown tragic situation for me. I reached out to Midtown Honda in a panic, as they were the closest location to me at the time, and I had the privilege of speaking with Dennis Tabagari. Dennis assisted me in this situation in the most respectful, mature, confident and definitely the most positive manner. I felt much more comfortable bringing my car into this location, just because of the interaction I had with Dennis. I had no appointment, and Dennis took me in right away and assisted me! He also thoroughly explained the reason of what had happened in this situation and completely fixed the situation without hesitation. I am so grateful for having the opportunity to have been dealing with Dennis, he was truly informative, honest and by far the best experience i've received at a Dealership Service Centre! The loud noise was in fact the metal protection plate (that protects the bottom of the engine) that had fallen off and began scraping against the pavement as I was driving. Again, I would not have even known what to do in this situation if it were not for the help of Dennis! I very much appreciate his workmanship, patience and kindness. I suggest everyone to go to Midtown Honda for their Service Appointments and ask for Dennis Tabagari! I definitely will only deal with Dennis going forward!
- Jessica Vecernik
I was recommended to replace my brake pads after around... - Ken
I was recommended to replace my brake pads after around 13000km of mileage. The service advisor’s reasoning was that I had been driving the car for 2 years. I didn’t know any better at the time so I accepted and was charged $200. I don’t claim to be an expert on brake pads but after doing some quick research online I can’t help but feel it was unnecessary.
service department - adee_ed
they lie together with the advisors and feed clients unreasonable lies just to show that they in charge, they are not professional mechanics, to begin with, because I personally put them in to test and they failed badly. They think we clients have no idea about our cars and all that they assume if u change ur tires else were they will tell you that it was done wrong even thou it was done right, they discriminate, yes I said it they have a very different gesture towards clients based on the client's appearance.
This is all stemming from a car I purchased through... - hoffsteady
This is all stemming from a car I purchased through Mississauga Honda less than 20KM ago. Last week 4/20/21 I took a perfectly operating car in to have my winter tires removed & balanced. After about 20 seconds on the road I could tell it was listing to the left. They invited me to bring it back in and they will look at it for 200.00 plus under their maintenance plan. I opted for this which turned into a high pressure situation where they call with your car on a hydraulic lift and force you to make a decision about changing other parts on the vehicle ie rotors & brake lines. Which they make you feel like it was something you did wrong through neglect and irresponsible car ownership. That being said I told them to go ahead and make the changes. With all that being said and a grand later my car is still pulling to the left so I'm right back where I started. My take away is that their sales team is overselling their mechanics capabilities. I second opinion would be in order when visiting them...
Hunt Club Honda has the worst service department I have... - rjmacaskill
Hunt Club Honda has the worst service department I have ever been to. I had a terrible experience there a few years ago when I had to bring my car in, I had booked an appointment and was told the work would take about an hour, I was there for over 4 hours. All I was there for was to install door edge guards that they had forgot to install before I took possession after purchasing it. Today again I had an appointment for a software recall and was told it would take about an hour. 1 and 1/2 hours later my car hadn’t even been brought into the shop. Never will I go back there again and after purchasing my last 4 cars there I will be going to another dealership for my next one. They have a lot to learn about true customer service!
my first time to come to your location and i'm really... - fieldennis
my first time to come to your location and i'm really very satisfied and happy of your good service fast and accurate i come for my shift replacement recall and again and again i'm satisfied and willing to come back thanks guys
EXtremely disappointed. I have always had my Honda... - Allan
EXtremely disappointed. I have always had my Honda serviced at Sisley with good results, that is until yesterday. I took my car in at the appointed time and the initial checkin went smoothly. When I told them that I wanted to talk to the service advisor I was asked to take a seat and wait awhile. Soon my phone rang and it was the service advisor and I told him that I was still at the dealership but he continued to talk and listening to me instead of coming over (COVID protocol?). I then got a lift home and waited. Later he phoned with a long list of things that should be done (I went in for a B service). Not being a mechanic and trusting them I okayed the work and was told it should be ready by 5. At 4:30 I received a text saying that it should be ready soon. I responded to the text about sending me a car to pick me then. No reply so I phoned. W hen I finally got through to the switched board and asked for an Uber to be sent over I was told that I would have to talk to my service advisor. He tried his extension and no reply so he said he would send him an email. After 15 minutes and no reply I phoned again and was told that he left for the day (thank goodness I phoned the second time or I still may be waiting). An uber was sent. When I arrived at the dealership several other people were waiting to get their cars and only one service advisor was working. I got an extremely quick explanation of my bill (almost $1000 as opposed to me initially expecting a $200 to $300 bill). I paid my bill and was told to go outside and one of the 'car jockeys' would get my car. When I got outside there were no 'car jockeys' to be found. My experience finding a car jockey was also being experienced by at least three other customers some of whom were getting very annoyed. Never before have I had this kind of totally frustrating experience from Sisley. I sincerely hope that this is not the 'new normal' or else I will have to take my car to a different dealership for servicing.