82 Ontario Honda Dealers

The entire purchase experience was so smooth, no pressure - Greg10

The entire purchase experience was so smooth, no pressure or waiting. Very efficient and professional.

endly version: • “Everything is great—good - Siruteklit96

endly version: • “Everything is great—good communication, a good deal, and I really appreciate it.”

I recently purchased a vehicle (actually my 2nd time) and - Papa Dhey

I recently purchased a vehicle (actually my 2nd time) and I am very satisfied with the service. Tom (sales) and Allan (manager) went above and beyond that's why its a 10/10 experience for me. Kudos Sterling Honda!

Amazing Customer Service and Professionalism! - SicardClan

Amazing Customer Service and Professionalism! From the time we stepped into the dealership and were greeted by the reception to dealing with Sales Manager: Narong Thong to Business Manager: Maroun Salloum to Sales Consultant: Ruiy Ma, we were treated like family! They took care of us and we ended up purchasing a 2023 Honda Ridgeline Black Edition without any pressure whatsoever. Great staff that answered all of our questions and concerns. Keep up the family friendly work ethic! Terry & Shelley

We got in right on time and was given an explanation of - doorman596

We got in right on time and was given an explanation of service. Service was done during time frame we were told and they offered to store my tires for free

Lyft ride pick up is way too good for customer. - Tom

Lyft ride pick up is way too good for customer. Time saving is so important

I was able to make an appointment for service and did not - paulasossi16

I was able to make an appointment for service and did not have to wait long. Received car back on same day, they arranged for Uber to drive me to work. Great friendly service from Krissy

I recently leased a Honda CR‑V, and I had an exceptional - Wynne

I recently leased a Honda CR‑V, and I had an exceptional experience thanks to Charles Chan. His customer service was outstanding from start to finish. Charles took the time to walk us through every detail, answered all of our questions with patience, and made the entire leasing process smooth and stress‑free. What stood out most was how thoughtful and proactive he was. Charles pre‑set all of the car’s settings before we came to pick it up, then helped us set up our phones to connect to the car and walked us through the key features. The handover was incredibly seamless, and it truly showed his dedication to providing an excellent customer experience. Additionally, Johnathan (Charles’ supervisor) came by to greet us and was exceptionally attentive. He listened carefully to our needs, made every effort to accommodate them, and ensured that the entire buying process proceeded seamlessly. His professionalism genuinely enhanced our visit. If you’re considering leasing or purchasing a Honda, I highly recommend working with Charles and Johnathan. They go above and beyond, and you’ll be in great hands!

I had a great experience with Muneer The customer service - Anne.rajkumar

I had a great experience with Muneer The customer service is excellent Thank you very much for your help I highly recommend contacting Muneer for any vehicle purchase Thank you again

Excellent service from Rahim at Maple Honda! - Ruel

Excellent service from Rahim at Maple Honda! The passenger seat repair was done perfectly and the whole process was smooth and hassle-free. Really happy with the service — thank you!

Extremely Disappointed – Felt Misled at Honda - Ashish

Extremely Disappointed – Felt Misled at Honda Cambridge I brought my vehicle to Honda Cambridge to address a cracking sound when releasing the brakes. This noise has been there since the day I bought the car. I didn’t bring it in earlier because I simply didn’t have the time — even though I booked several service appointments in the past, I couldn’t attend them due to my schedule. When I finally managed to bring the car in, I expected them to properly investigate the issue. Instead, they quickly claimed it was because the brakes needed servicing and tried to sell me a brake service. I explained clearly that this sound existed from day one, so it cannot be from normal wear and tear, yet they still insisted on the same answer without doing a proper diagnosis. This felt less like a genuine attempt to resolve a customer’s concern and more like a push for unnecessary work. As a paying customer, I expect honesty, proper technical assessment, and the willingness to actually listen — unfortunately, none of these were present here. I left frustrated, unheard, and still with the same problem I came in for. Based on this experience, I cannot recommend Honda Cambridge for service.

Nina is an exceptional sales rep. - John.somai

Nina is an exceptional sales rep. Her patience was exemplary and was always willing to answer all my questions. Even when I was unsure about my purchase with Honda , she remained consistently available and always ready to guide me through the process of negotiating and giving me the best options. Muhammad and Sohail were also remarkable as the Finance and Sales Managers and went above and beyond to land a deal that was instrumental in me driving away my Honda. You have an amazing team and I’ll always recommend your dealership to my family and friends.

Purchased a new 2025 Honda Accord Touring Zaman was my - johngooyers54

Purchased a new 2025 Honda Accord Touring Zaman was my sales representative and did an amazing job. We worked very hard to get the best deal he could for me. He was very polite, helpful and knowledgeable in all aspects of the vehicle and purchase. I had a few issues (questions) after picking up my new car and he was very helpful in helping me with them. Eric the Finance Manager was also very helpful and knowledgeable. Purchasing a vehicle from Waterloo Honda was a very positive experience. John G

Just completed a Honda Associate purchase with this - guiguy1

Just completed a Honda Associate purchase with this dealership. Very professional and helpful at every step. Thanks for a great experience!

We stepped in at Georgetown Honda an year ago and met - ilovetowatchsoccer

We stepped in at Georgetown Honda an year ago and met Yash Ghatge first time. We revisited almost 3-4 times and always looked for Yash as his first customer care was extremely pressure free. He open heartedly educated us on the models and deals. We are kind of people who do a lot homework and take our time to finalize big purchases like car. Every time we met, he did not judge us at all and repeated the same information education and kept us relaxed because we were browsing only that time. His non-judgemental approach with non pressuring customer care was free of marketing approach, which made us ask him questions freely. Every detail has been explained politely and respectfully. Honestly we were visiting other dealerships as well and could compare the dealing and found other places gripped us in pressure and it was difficult to walk out without buying car. Yash's highly professional, respectful customer care, patience and intelligent approach is highly commendable. He and his manager were on board to get us the vehicle and delivered it before time. We wish Yash and Georgetown Honda the very best of luck in future! definitely coming back for next purchase.

My experience with this dealership has been marked by - amaliamuto

My experience with this dealership has been marked by misrepresentation, non-disclosure of material facts, safety hazards, and coercive sales practices, all of which I believe violate the Motor Vehicle Dealers Act and consumer protection standards. Brake Failure & Aftermarket Parts (Undisclosed) Shortly after purchase, the brakes failed unexpectedly, creating a major safety hazard. Upon contacting the dealership, I was told the brakes were aftermarket parts and not covered under warranty. At no point was I informed that the vehicle contained non-Honda parts, despite assurances of a “100-point inspection” and Honda-certified condition. This is a serious omission and misrepresentation. Undisclosed Exterior Damage & Improper Repairs The vehicle was parked in a tight lot, preventing me from completing a full inspection. The sales representative assured me there was no damage. After purchase, I discovered multiple dents and scratches. While some were repaired, several remain unresolved. During body shop work, blue paint was tracked inside the vehicle and has never been cleaned. This reflects failure to disclose material damage and careless repairs. Coercion for Positive Review Before releasing the vehicle, the dealership’s “coordinator” pressured me into leaving a positive online review. This coercive behavior raises concerns about the integrity of the dealership’s practices and misleads future consumers. Airbag SRS Defect – Refusal of Warranty Coverage In December 2024, the airbag SRS error light illuminated. The dealership dismissed the defect as “rodent damage” and denied warranty coverage under my Honda Plus plan. I maintain my vehicle in a very high state of cleanliness, and rodent damage is highly improbable. This defect predates my ownership and should have been caught during inspection. Despite this, the dealership quoted me $9,526.92 for repairs—an absurd cost considering the safety implications and their failure to disclose pre-existing issues. Denial of Independent Inspection & Test Drive At the time of sale, I was not permitted to bring the vehicle to my own mechanic for inspection nor allowed a proper test drive. I relied entirely on the dealership’s representations of quality and safety, which have since proven false. Failed Resolution Attempts On March 19, Whitby Oshawa Honda advised that the SRS light malfunction was due to “rodent damage” and that the cost to repair the damage was $9,526.92 and not covered under warranty. The rodent damage was severe, and I informed them that I did not have any rodents at my property. For rodents to completely chew through wiring is highly improbable. The defect clearly predated my ownership and indicates a failure on the dealership’s part to properly inspect and address the problem before selling the vehicle to me. This defect not only jeopardizes my safety but represents yet another failure of transparency and accountability on the part of the dealership and Honda. Furthermore, I was not allowed to test drive the vehicle or bring it to my mechanic for inspection. On March 20, 2024, I emailed Honda Canada requesting that they honour their warranty for such a critical safety issue. Honda Canada responded to my complaint but sided with the dealership in refusing to repair the vehicle. On March 23, 2024, I issued a formal demand notice directly to Whitby Oshawa Honda. To date, I have received no resolution or meaningful response. Oh and Trevor is the absolute worst! Avoid this "STEALERSHIP" at all costs!

Karanbir Singh really took care of me and gave me best - Mohamed Rashid

Karanbir Singh really took care of me and gave me best deal to remember thanks

They just sell 2026 Honda civic after 1 week I have the - m.saadi3

They just sell 2026 Honda civic after 1 week I have the check engine lights on I took the car back to the dealer and they tried to fix but they failed I believe they didn’t have good mechanics and after 2 months back and forth they act that the problem in the gas cap but today was my second time there to pick the car and again they damaged my gas cap,, honestly the worst service I experienced ever even I called and emailed Honda Canada but they didn’t respond and care… worst service, worst experience

They don't care about the customer experience and barely - Suraj

They don't care about the customer experience and barely listen with the intent to resolve any issues with a 6 no this old car. Avoid this dealership.

I cannot recommend Castle Honda to anyone. - Os

I cannot recommend Castle Honda to anyone. If you value transparency and respect as a customer, I strongly urge you to look elsewhere. Buying a brand-new car was supposed to be an exciting milestone for me, this was my very first new car purchase. Unfortunately, Castle Honda completely ruined what should have been a special experience. I purchased a 2025 Honda Civic Sport Hybrid, only to later find out that the dealership failed to disclose that the car had already been damaged during transport. That alone was upsetting, but it didn’t stop there. While the vehicle was still in Castle Honda’s care to be fixed due to the transport damage, it suffered even more damages and scratches, on the hood, upper and lower front bumper, both fenders, the driver-side headlight, and passenger-side front door. The lack of honesty and care is shocking. I trusted Castle Honda with my first new car, and instead I was left with disappointment, frustration, and a vehicle that was far from the “brand new” condition I was promised. What should have been a proud, happy moment turned into a stressful and upsetting experience. It got to the point where I had no choice but to escalate the issue to Honda Canada and file a formal complaint against Castle Honda. I had hoped Honda Canada could help, but they informed me that since the damages were caused by Castle Honda, it was the dealership’s responsibility to make things right. Honda Canada even reached out to Castle Honda on my behalf, and the dealership promised they would contact me. That call never came. Months went by with no response, not to my letter, and not to Honda Canada’s intervention. The complete lack of accountability and communication from Castle Honda has been beyond frustrating and deeply disappointing. To show just how frustrating this ordeal has been, here’s the timeline of my experience with Castle Honda. I bought the vehicle brand new on April 19th, 2025, and went to pick it up on April 24th, 2025. Upon inspection, I noticed scratches on the driver-side hood, as well as the upper and lower front bumper. On April 26, 2025, I returned to pick up the vehicle but found that the scratches on the driver-side hood and the front bumper were still present. Additionally, there were new scratches on the driver-side fender, the driver-side headlight, and damage to the driver’s window. On May 8, 2025, I was scheduled to pick up my vehicle at 4:00 PM. However, around 3:00 PM, Castle Honda contacted me to inform me that my vehicle had been damaged by the dealership while it was being washed. On May 12, 2025, I once again went to pick up the vehicle and discovered that the driver-side front bumper appeared grey and was fading. I also pointed out that the entire hood, bumper, and fender had additional scratches that were not present on April 24th or 26th. This was the third time my vehicle incurred new damages while with Castle Honda. On May 13, 2025, I contacted Castle Honda again after noticing more bubbles forming under the paint on the hood. On May 15, 2025, I went to pick up the vehicle and found it parked outside, covered in dirt and mud. I also noticed new damages on my passenger door and fender. Castle Honda explained that this damage was likely due to overspray from the body shop's work. When I asked if Castle Honda could fix these new issues, I was told no and they suggested that once I washed the vehicle, the marks would disappear, which never happened. To work so hard and finally achieve the dream of buying my very first brand-new car, only to have it ruined by this experience, has been absolutely heartbreaking. What should have been one of the proudest, happiest moments of my life instead turned into something stressful, discouraging, and deeply depressing.

Pembroke Honda Service: Thieves in Uniform Stay far - spencer

Pembroke Honda Service: Thieves in Uniform Stay far away from Pembroke Honda’s service department. They are nothing but a money‑grabbing scam operation. Twice I agreed on a price, twice they added “mystery charges” and held my vehicle hostage until I paid. The techs ignore customer input, invent bogus diagnostics to pad the bill, and even “lose” warranty parts so you can’t claim reimbursement. Their communication is garbage, their excuses are laughable, and their only goal is to squeeze every dollar out of you. This place doesn’t provide service — it provides theft disguised as service. To anyone in the Ottawa Valley: avoid this service department at all costs. Since moving to this area, I’ve had nothing but terrible experiences here. On two separate occasions, we agreed on a billing amount — yet when it came time to pay, “mysterious” extra charges appeared. Both times I had to personally fight with their staff to get reimbursed. The technicians don’t even respect customer input. They’ll go against your wishes because they “know better,” handing out empty, scripted responses just to claim they’ve “provided the requested servicing.” I’ve brought them issues diagnosed by another qualified tech, only to watch them deliberately chase a completely different problem — conveniently one that costs more money. And if you think your warranty protects you, think again. They’ve “mistakenly” thrown out warranty parts so you can’t claim reimbursement, then offered to take it off your bill at half the cost while still charging install/diagnosing fees that likely took the tech seconds to perform. This isn’t a Honda issue; it’s this dealership specifically. They operate like a money grab, holding your vehicle hostage until you pay whatever they decide to tack on. Communication is slow, unprofessional, and dismissive. The manager even had the audacity to claim charges were “legit” despite them not appearing anywhere on the invoice. I will never return here and strongly recommend anyone in the Ottawa Valley take their business elsewhere. There are plenty of other options — don’t waste your time or money on a department that thrives on hidden fees, bogus diagnostics, and shady warranty practices.

I would like to file a complaint against Honda - luaay68

I would like to file a complaint against Honda Mississauga for requiring that the safety inspection be done only at their dealership as a condition for completing my lease buyout. The dealership stated that this is an instruction from Honda Canada, but they have not provided any written policy to support it. I believe this practice is unfair and possibly illegal, as customers should be free to choose any licensed mechanic for a safety inspection under Ontario law. Forcing customers to use their service department creates unnecessary cost and limits consumer choice. I am requesting clarification from Honda Canada and ask that this requirement be removed so the buyout can proceed without restriction.

They charged me $987 to fixed my sliding door. - CP

They charged me $987 to fixed my sliding door. It was never fixed. Director of service : no-show twice, when I made appointment him. Orleans Honda service = garbage. They do not care about you one bit.

purchased a 2017 ridgeline from this slimy dealership, - peter

purchased a 2017 ridgeline from this slimy dealership, upon driving it home on the 401 I noticed the windshield was severely pitted (only noticeable in direct sunlight).If i noticed this on my test drive I would not have purchased the vehicle, after I was informed to return to the dealership so they can inspect the issue, "what the xxxx is all over the windshield" is what my salesman said, exactly my point and complaint, was basically told to go suck a lemon and nothing can be done, after arguing for weeks and not being able to return the truck I took on to myself to call HONDA CANADA and file a complaint, only after a formal complaint was lodged and Honda Canada took my side on the matter I was then awarded a new windshield, new windshield gets installed with the cheapest aftermarket xxx possible, the front safety cameras wouldn't fit, so another appointment for another xxx windshield to be installed at my place of work, dealership is an hour from my house, this windshield was ok but not the best and did its job,,, now 4 years later I constantly get robo calls from Daniel Dasilva while at work, I've requested that this stops on 3 different occasions but nope still continues, PLEASE STOP CALLING ME, its annoying and also that robo calls were illegal in Ontario, these blood suckers only care about money, they don't care about the customer getting a quality vehicle or even customer service, the only thing they care about is the mighty dollar and not a single thing about the customer or even basic morals for that matter, NEVER EVER purchase any used cars from these guys cause I can promise you you'll have issues, consider this your warning if your reading this, my lesson in all this--buy local-buy new- don't look for a great "deal" cause there's always a catch, after purchasing a new local vehicle its a nice short trip to the dealer for service, Never Again

We were very please with the sales department, they were - tika.bourgon

We were very please with the sales department, they were really professional and pleasant. Overview of our new car. Introduce us to the service department & parts

If you value your time, your credit score, or basic - gustsiofas.toronto

If you value your time, your credit score, or basic honesty — stay far away from Midland Honda. My experience with this dealership — specifically with Josh Townsend and the rep at extension 313 — was an absolute embarrassment. The communication was chaotic, inconsistent, and flat-out unprofessional. Every single question I asked came back with a different answer, like nobody there knows what they’re doing or even cares. But here’s the part that crosses the line: 👉 I was clearly told the credit check would be a SOFT inquiry. 👉 I agreed only on that basis. 👉 And then? Midland Honda went ahead and ran a HARD inquiry on my Equifax file anyway — without my consent. When I called them out, they tried to feed me the weakest excuse imaginable: “We needed to verify your identity with Equifax.” That is complete nonsense. Equifax does not require a hard pull to “verify identity.” That excuse wasn’t a mistake — it was misleading, deceptive, and totally unacceptable. Now I’m left with a hard hit on my credit because of THEIR dishonesty. This dealership does not value transparency. They do not value their customers. And they definitely do not value your financial wellbeing. I will never do business with Midland Honda again — and if you’re reading this, consider this your warning: ✔️ Get everything in writing. ✔️ Do not trust verbal promises. ✔️ Double-check every single step. Because here, they will say one thing to your face and do the complete opposite behind your back. Absolutely unacceptable.

Poor communication and unscrupulous behaviour. - Doug_wong

Poor communication and unscrupulous behaviour. Multiple sale staff listing cars that are no longer available so they can Bait and Switch you to another car. Look at the reviews of Markham Honda and some of the other Dilawri group dealerships and you will hear the same comments over and over again. Janet Ni, Customer Retention, doesn’t reply to your messages.

Looks like they just want money. - Abc123

Looks like they just want money. I had to get $350 worth of work done and before I even stood up from the service desk they are telling me I “immediately need” another $500 of work done. No heads up during a previous visit, nothing. I even heard the service guys laughing about tricking a lady into getting an alignment. DISGUSTING.

I am extremely disappointed in the service I’ve received - Maya

I am extremely disappointed in the service I’ve received over the past month at Kanata Honda. While I appreciate that they provide an Uber/taxi while a car is in service, good customer service must go far beyond offering transportation. I initially brought my vehicle in for what I believed were recall-related issues. Instead of checking for recalls first, the service advisor immediately warned me that I would be charged for diagnostics if no recall codes appeared—even though I had already completed diagnostics in London, Ontario and provided them with the codes. In my experience, when a vehicle has a recall concern, diagnostics should not come at a cost. Thankfully, the codes confirmed two recalls, so I wasn’t charged. I was told the recall repairs were a “big job” requiring the transmission to be removed. While the car was in their shop, I received a call informing me that they had accidentally damaged another part during the transmission removal. They assured me that they would replace the damaged part at no cost. When I picked up my vehicle a few days later, everything seemed fine—until the next day when I discovered fluid leaking all over my driveway. I called Kanata Honda, returned the vehicle, and was later told the issue was resolved and that a seal had been replaced. The following day, the leak returned. I brought the car back yet again. After keeping it for a longer period this time, they finally called to say the repair would cost me around $1,300, claiming the leak was due to “wear and tear” because my vehicle is “old.” My vehicle is not even 10 years old, and as someone who has owned multiple Hondas throughout my life (Prelude, Civic, CR-V, and now a Pilot), I chose Honda for its reputation of durability. If major parts begin to fail before 10 years, that’s deeply concerning—and certainly not the standard Honda claims to uphold. I made it clear that my car was not leaking at all when I first brought it in. Their response? “We don’t know that it wasn’t.” But the vehicle was in their shop for days, lifted, with the transmission removed. If a leak existed before the repair, they would have seen it and notified me—yet no one mentioned any such issue. Both service staff I spoke with gave vague and inconsistent explanations and were unable to clarify why the leak suddenly appeared only after their work. They could not “make me understand what the problem was,” nor could they confirm whether the vehicle had any leak prior to the initial service. Logically, if the car was on a hoist and the transmission was removed and sitting on the bench, any existing leak should have been obvious. Yet I was made to feel as though I simply “didn’t understand mechanics,” rather than being provided with a clear and honest explanation. At this point, I have serious trust issues with Kanata Honda. The situation feels dishonest and unsettling, and I’m left unsure how to move forward or who will actually fix the problem they caused. My advice: If you value transparency, honesty, and peace of mind, take your vehicle to a different Honda service centre. My experience at Kanata Honda has been incredibly frustrating and expensive—and I would not recommend them based on this service.