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Marian was very friendly and polite, even complimenting... - Pat Denbar
Marian was very friendly and polite, even complimenting me on my vehicle that I take much pride in. When I got myself lost he was very eager to help and even ensured I found my way to the waiting area. Great service all around but Marian was the icing on the cake!
Top Reviewed Service Specialists At This Dealership
The team in the Service department are EXCEPTIONAL. I... - BM
The team in the Service department are EXCEPTIONAL.
I have owned many cars and dealt with many Service Departments, none are as good as this one! John Soares is the Service Advisor we most deal with and he is superb! But I have to say ALL staff there are equally fantastic & knowledgeable.
Honest staff there that look so happy to be there and treat the customer so well.
I just wanted to take a moment to thank you for providing such a great place that I can trust my car to.
Tim was a true professional took care of my vehicle with... - Rick Lewery
Tim was a true professional took care of my vehicle with pride. My truck looks better than new friendly staff and a do it right mentality. I would strongly recommend giving white oaks collision centre your business. Been there 3 times and In each instance the truck looked spectacular! Thanks a million to Tim and the staff at white oaks!
Great staff. Very knowledgeable. My vehicle oil change... - Driller14
Great staff. Very knowledgeable. My vehicle oil change and inspection was done on time as promised. Good well done. Had a long chat with Scott Ryan in sales department
Good friendly service I would recommend this dealership... - Robert.maill39
Good friendly service I would recommend this dealership to anyone looking for a service or new Honda Product. I will be going there again for all my Honda needs
The service advisor walked me through what was done on my... - Estela
The service advisor walked me through what was done on my car. He is very knowledgeable and quite pleasant.
Maple Honda misdiagnosed my Ridgeline brake problem and... - Nitram987
Maple Honda misdiagnosed my Ridgeline brake problem and charged me for an improper repair.. One of the caliper pistons was jamming so badly that it had caused one of the brake pads to wear right down to metal-on-metal -- the rest of the pads were fine. As part of the brake repair service that Maple Honda performed, they had to compress the caliper pistons to insert new brake pads. That jammed piston should have been obvious to the repair technician. A month later, when this same jammed brake stranded me again, I did my own brake disassembly and inspection. The defective caliper piston was so stiff and jammed that I had to work it in and out over 10 times with C-clamps to temporarily free it up.
I had the faulty caliper replaced at a local automotive shop. Problem solved.
Just because of Tayyab, This visit was very relaxed and... - Singh
Just because of Tayyab, This visit was very relaxed and service was on time. Will visit again
Jacob was very helpful when it came down to find the... - Jalalahmadi23
Jacob was very helpful when it came down to find the right car for my family. We recommend anyone who is interested in a Honda to come visit him!
We have dealt with Honda Queensway for many years and... - JSK
We have dealt with Honda Queensway for many years and have always found the service department to be very professional. Any service requirements identified are always explained thoroughly. Service is completed quickly, efficiently and professionally.
From the onset of booking the appointment to the... - Greekyptianguy
From the onset of booking the appointment to the completion of service. Everyone was kind, patient, and professional. Service tech took the time to explain everything throughly and did not hesitate to answer any questions.
Safe environment, very good service. Electronic feedback... - elek3d2
Safe environment, very good service. Electronic feedback about the detail of the service was also very useful.
Once again outstanding service and customer care.... - john
Once again outstanding service and customer care. Warranty work was done very professionally and my van was throughly disinfected, so all COVID-19 fears were removed.
I purchased two Hondas last year, during a pandemic. My... - Honda Buyer
I purchased two Hondas last year, during a pandemic. My wife got into accident with the first one, (total writeoff) . She stimm suffers with mental trauma. However, Honda dealership (Wastegate Honda). was utomost helpfull, including the salesman Steve Khawaja and Service Consultant Bryan King. I got another Honda from them. Today I drove there and their service done a free Check Up on oil etc..
Even though the Covid restrictions are serious, their team works quickly and efficently .. I will reccomend Westgate Honda to all my friends !
Regular oil change is getting worse and worse in ideal... - Poor service
Regular oil change is getting worse and worse in ideal Honda recently except price keep rocketing. In past, I did not need to worry about windshield washer fluid and tire pressure following the service, but now my washer fluid tank is still near empty and tire pressure is still lower. Technicians there often forget to reset car computer code after a service, which leads to warning light flashing or service requirement sign showing again. They recommend customer to do more service just basing on car computer system suggestions rather than on actual inspection. For example, without checking my service records, they suggest me to do transmission fluid replacement and brake service again in July, which I have just done there in February.
Had an issue with my Ridgeline that I couldn't explain.... - NicerGuy
Had an issue with my Ridgeline that I couldn't explain. Spoke with Becca to talk about a recall and she booked me in for service. Quickly the techs determine the problem and had it completed quickly. Thanks for the quick and painless warranty service.
This is the best Honda dealership in the entire gta, I... - Glorioussunset
This is the best Honda dealership in the entire gta, I must say. I have been a customer here for many year's & have always received the best customer service experience each & every time, I visited. You guys are all awesome, sincere & genuinely kind. If there was a possibility to give you 10 stars, I would gladly do so. All of you deserve a medal. You are all my friends & family. Yesterday, Saturday March 27th 2021 I had an appointment to have my winter tires swapped & also had my annual rust check done. I was greeted by Tony the assistant service manager who always goes above & beyond to help me in any way he can. The service manager Edwin is an amazingly, wonderful gentleman to deal with, I can't say enough good things about him & he too goes out of his way to give me the best customer service. Edwin who is responsible for his, entire fantastic service team are great at what they do, I would like to mention Lenny the assistant service manager, Samer, Manvir, Valentina & Alishaw, they are all absolutely, amazingly wonderful people who, I'm sure make castle honda proud to have as part of their team. I would also like to mention Mark, the general manager who, I've known for many year's from the time he began his career at number 7 honda as a service advisor. I bought my car from Mark & believe me, before, I purchased the car, I visited 13 dealerships to do my homework, I bought this car from Mark coz he & under him, his entire service team are the best you can go to in the gta. You cannot go wrong & you will not be disappointed. I previously owned a honda as well which, I drove for just over 18 year's until, I replaced it. Had it not been for Mark & his entire amazing service team under the absolutely competent service manager Edwin, I may be driving my old car which never gave me any problems, I must say. Whenever the car needs servicing or anything done, it is performed professionally & competently under the extended warranty, which I'm happy that, I purchased. Thank you from the bottom of my humble heart to "Castle Honda" & their entire fantastic service team, Mark, Edwin, Tony, Lenny, Samer, Manvir, Valentina & Alishaw. You are fabulous people that must surely make the owner Mr. Joe Zanchin & his daughters proud & also the amazingly capable & smart mechanics who are great at every thing they do to make me love my driving experience each & every day. You guys are the best! Kind regards, Shehan.
Chris was very helpful and very much professional. I... - janardhana.hn84
Chris was very helpful and very much professional. I won’t recommend Chris and parkway for any Honda car purchase . I also liked his demo session on the features
Our experience purchasing a car from Roger De Leon was... - michellene coloma
Our experience purchasing a car from Roger De Leon was excellent - he is extremely knowledgeable about the market and the variety of cars he sells. we can confidently say we will be returning to Roger for future car purchases and highly recommend him to anyone in the market for a new vehicle.
1 star is probably too generous for the service... - pwinstan79
1 star is probably too generous for the service department at Dow Honda.
Told I needed work that actually was not necessary., a wheel alignment.
As well My latch on my Honda Fit needed to be replaced and told that the latch was covered on warranty, but the piece it fit into was not!
Brought to another Honda dealer who replaced under warranty, and allowed me to wait on site or even offered shuttle ride during COVID unlike Dow Honda.
Left a message for the manager of service wit no call back.
Beware when bringing your car in for servservice at Dow Honda!!
Worst service ever and treated unfairly in front of other... - Mel
Worst service ever and treated unfairly in front of other employees. Never will I go back and vow to tell others about my experience. Already contacted Honda canada
Horrible customer service: I went to body shop at image... - fariba_nobarpour
Horrible customer service: I went to body shop at image Honda yesterday and technician came out and i showed him my rear bumper regarding some scratches and he immediately went inside and grab my ownership and came back with quote for $540. i left and went back in afternoon and asked same guy to put some compound to try take damage part off and he refuse, previous people at the body shop have done for me. he rudely said to me that i want everything for free. I spend over 22000 for the car back in Jan, he is shame for the compony.
I was recommended to replace my brake pads after around... - Ken
I was recommended to replace my brake pads after around 13000km of mileage. The service advisor’s reasoning was that I had been driving the car for 2 years. I didn’t know any better at the time so I accepted and was charged $200. I don’t claim to be an expert on brake pads but after doing some quick research online I can’t help but feel it was unnecessary.
The standard of care at Midtown Honda is extremely low... - Ivan R
The standard of care at Midtown Honda is extremely low since your car might end up more broken after service compared to before. As an alternative, I would recommend doing the repairs yourself, going to a trusted private mechanic, or getting a second opinion.
service department - adee_ed
they lie together with the advisors and feed clients unreasonable lies just to show that they in charge, they are not professional mechanics, to begin with, because I personally put them in to test and they failed badly. They think we clients have no idea about our cars and all that they assume if u change ur tires else were they will tell you that it was done wrong even thou it was done right, they discriminate, yes I said it they have a very different gesture towards clients based on the client's appearance.
My adviser was Lilian to change a caliper. She was very... - jeyavettivelu5
My adviser was Lilian to change a caliper. She was very courteous and informed me every step of the way what's going on. Thanks
One of the worst places to go for any kind of... - Syed
One of the worst places to go for any kind of service.
They just try to ROB you for your hard earned money.
Honda has extended warranty for all 2016 to 2018 models for AC
due to some leakage AC will stop working. It should have been done
free but they charged me diagnostic fee and asked me to replace
both AC lines condenser etc and cost to do that all is 1900$
Paid the diagnostic fee took my car to my mechanic costed me 50$ for
AC Gas fill up and its working fine since then. Try to stay away
from them as they will try to rob you for everything they can.
I will contact Honda Canada and inform them for this scam they are running
Legitimate, licensed and registered Health Care... - Sovereign
Legitimate, licensed and registered Health Care Practitioners are required to display their credentials to ensure the safety of their patients. These certificates are not hanging in the service bay of Waterloo Honda which makes me question when these employees of Waterloo Honda Service Department obtain their medical certificates, education and training.
Waterloo Honda Service Department employees perform medical assessment and procedures without providing, or more importantly understanding your rights to Informed Consent prior to having your car service.
Why are customers of Waterloo Honda willing to accept their CAR service requires their body to be subjected to medical assessment and treatment prior to fixing their car? It is against our Humans Rights and the rights of the employees to be forced to conduct such acts against their customers.
"All that is necessary for evil to triumph is for good people to do nothing." - Edmund Burke.
Thank goodness Edmund had a horse and never had the misfortune of needing his car serviced by a Honda Dealership with a God-complex.
Worse customer service in service department. They don't... - R
Worse customer service in service department. They don't care about your time and business.
On October 8, 2020 I had my 2014 Honda Accord in for... - Brian
On October 8, 2020 I had my 2014 Honda Accord in for regular pre-winter servicing. At that time I was informed that I needed to replace the right rear brake caliper and was quoted a price of $569.27 plus tax for the repair. This discovery followed close upon extensive brake work performed in April 2020. Not being an automobile mechanic I can't say for sure that the faulty caliper should have been diagnosed and repaired/replaced at that time, but the failure to do so seems a bit strange. Nonetheless, not realizing that the affected part was covered by the comprehensive seven-year warranty that I had purchased back in 2013 and which was due to expire in December 2019, I approved the recommended repair/replacement and was told that the part would be ordered and I would be called when it came in. However, in the end I never received a call back to schedule the repair.
Returning in February 2021 to the dealership following a safety recall, I was reminded by the service department that the right rear caliper had seized. At this point I decided to look at the details of my seven-year warranty. Finding that the warranty covered repair/replacement of the car's brake calipers, I called the service department to determine whether Honda would cover the cost of the required repair/replacement under the terms of the expired warranty, as the problem was clearly identified before the warranty had expired in December.
Over the past several months I have attempted to make contact with Hunt Club Honda through numerous phone calls, messages left asking for return calls, promised return calls, emails and, most recently, contacting Honda Canada (who, while explaining that my issue was one that only the dealership could resolve, noted that they had asked the service manager at Hunt Club Honda to contact me directly). I have yet to have had anyone from the dealership respond to my request for information in this matter.
My feeling is that, in the interest of proactively good customer support, Hunt Club Honda should have initially flagged the caliper repair as falling under the existing warranty and provided me with assurance that, if the part arrived after the expiration date of the warranty, the repair would still be covered under the warranty. Otherwise, what was to prevent them from simply waiting out the remaining months to the expiration of the warranty and charging me the full price for the repair?
What is most annoying and frustrating, though, is Hunt Club Honda’s seeming refusal to communicate with me to discuss this issue. What a way to treat a (previously loyal) customer.