This dealership doesn't keep its words. They cannot be trusted, at all.
I dropped off my CRV for recall services on September 30th, 2019. They offered free car wash as usual and I agreed. However, they didn't wash my car at all. How can I trust them that they really did what they said on the paper? Was my car really served for the recalls?
Also, I purchased the rust-proof for my CRV when I purchased the vehicle at this dealership in 2011. No one reminded me that I had to come back for checking every 6 months to keep the warranty effective - although I had oil changes done regularly at the same dealership. When I noticed rusty spots on the door and went in to ask, I was told that I had lost the warranty because I didn't have the "regular" rust checkup. Thank you, Sterling Honda, by not giving me any heads up or reminders and letting my warranty goes "puff".