Two different misdiagnosis on two different service visits at this dealership.
In February 2019 I took my car in because my wiper blades were not working at high speed. Spoke to service advisor names Peter Chow. He told me that the wiper blade motor was gone. They had to order one from Montreal and it would be about $900.00 plus taxes. I decided to go to another Honda dealership, they said my wiper blade motor was fine, my wiper blade linkage was broken. I got this other dealership to fix it and took the work order back to Castle Honda to show this service advisor, Peter. His response was "well, the mechanic Frank told me." I said stop. you misdiagnosed the issue.
In June 2019, I took my car in because it was making a loud noise, mostly when I started it and put my foot on the gas. Again, I spoke to a service advidor Peter Chow. Peter said he would have a mechanic take the car for a test drive. 45 minutes later, Peter told em that the mechanic could not find ant issues with the car. I took my car to another Honda dealership and found out there was a problem with the exhaust pipe from the cataletic converter down and the muffler. This was the second misdiagnosis from the service department.