This review is for the body shop. They did a couple of repair on my car before, and I have no complaints. There work is great. I did have issues years ago when they put in a wrong transmission fluid into my CVT. But okay, that could be a mistake. But this time let me tell my stories.
I got into an front end accident on end of May 2018. I got my car back on June 29. Everything seem good. I got some 3M Paint Protection (Clear BRA) on my hood, bumper and headlights. They tell me bring the car back in about a week, because the new paint need to wait. So they tell me drop off the car on July 10, after work and they will provide me a rental. I did that , I pick up the car on July 11. I didn't wash the car for 6 days because I wanted the clear bra to dry. So today, when I washing my car. I notices my driver inner brake lens had a nick on the corner. It looked like someone put a screw driver in it! I say, okay, I may hit a rock chip... . I go into Formula Honda, bough the lens driver side lens; the thing is $200. I say fine, that just maybe bad luck. I drove home, somehow, I feel I should take a closer look on my passenger side too. Guess what! The passenger side also have a crack! I check reverse lights on my car. Years ago, I have that bulb replaced to LED, now is back to original bulb! What I believe here, is some one swapped my lights with 2 damaged one. I drove back to Formula Honda body shop. The guy show me the CCTV on July 11, where the guy putting the PPF on my car. He try to tell me the lights didn't show any damage. But at that height, I can't really see the lens. All it shows is that day at less, no one touch my trunk. But it didn't prove on the 10th when I left my car overnight! Now one of my lens is crack and one is nicked. I ask the guy how can that possible with this damage on the lens and no body damage. I don't even have a scratch on my trunk. And he can't answer. They dig up the picture they took of my car when my car tow to the body shop after the accident. It shows no damage there. It is either I did it myself, which made no scene, because in order to crack that lens, you need an impact.... and my trunk doesn't even have a scratch! Or someone swapped the lights which I believe during July 10 and 11th. I e-mail my complaints to Honda cooperate! I ordered the two broken lens! It cost me $400!!! The reason I ask my insurance company to bring my car here, is I because I trust the dealership. I can't believe they will just swap my lights like this!