Working with Honda from the start was a less than exceptional experience. They changed their guaranteed interest rate at the last second, tried to decrease the written warrantee from what we had verbally agreed upon.
Then there was a recall on the vehicle airbags, they were deploying with too much force and injury was likely should they deploy. Great, I went in and they promptly fixed it.
Fast forward to an accident on the 401 where the stars must have been shining down on me that night because I totalled my car and walked away with nothing but a concussion (contra coup) and sore ribs despite bouncing around like a ping pong ball.
I called the dealership wondering if they would want to investigate this issue as it could save peoples lives if in fact its a problem with the car, mechanism or what have you. Hugo, the 'manager" , told me that a light would have been on if it were an issue with the car. I told him this seemed odd since that didn't happen with the one that needed to be recalled. He said it was different. I pleaded with him to explaining that if its possible to over deploy without it signalling the driver to an issue then it must be possible for the opposite to happen as well. He said he was not Honda, he only fixes cars and I should report Honda to transport Canada.
Clearly no loyalty to your customers past, present, future or your company. No human decency.
I wouldn't trust them as far as I can throw them and only hope you trust me enough to buy from a more dignified company.