Vali was wonderful to work with during our used-vehicle purchase process. From beginning to end, he responded promptly and thoroughly to our inquiries, was always courteous, and when he wasn’t sure about something he wasn’t afraid to say so and got right back to us once he had found the answer. Because we don’t live near Brantford, Vali got us some of our answers regarding the vehicle’s features by sitting in the vehicle while on the phone with us, and checking out each thing we asked about.
When we came to the dealership for the test-drive, Vali was ultra-prepared for us: The vehicle was sparkling clean and sanitized (this was all during COVID), and Vali and gave us all the time we needed to ask questions and get to know the vehicle for ourselves.
During the purchase phase, Vali made the options nice and clear for us regarding the bottom lines for various warranties/packages vs no warranties, trading in our old car vs not, etc.: he printed out a paper with each scenario for us to consider, making it easy for us to review the numbers. After deciding which scenario suited us the best, he honoured our decision without questioning or pressuring.
On pick-up day, Vali was waiting for us with a big smile, and had our new-used vehicle ready with a big bow and a gift-basket inside. He even had the fuel tank filled up for us (which we think might have been included in one of the packages we chose not to purchase, but he gave us the full tank anyway).
Buying a new vehicle was a big deal for us, and he helped to make the process smooth and joyful. Thank you, Vali!