This dealership is truthfully not even deserving of one star. Worst service I have received EVER, including every restaurant, accommodation and activity I have done in my life. The saddest part? None of those things I have paid over $20,000. And when you bring your car (baby) here, do not expect the care you should receive. Go to Honda Sisley, 15 minutes North and INCREDIBLE.
When trying to get something fixed, I called Honda Midtown and was passed around 8 times to different people/departments - just for someone to confirm if something was covered under my warranty. After I had already expressed that it is covered, and I would like an appointment.
I was assigned to work with a Micheal Smith in the service department, whom never would answer calls/ emails/ texts. After finally having an appointment made with his colleague, I showed up at 7am a few days later, the building was empty. I waited until 7:30am when a man showed up and was confused why I was there as he did not have any appointments for the morning. I showed him my email confirmation, he had no clue and said I would have to leave my car and he would call me HOPEFULLY by 4pm with an answer. As I had to work I said the latest I can know is at 12pm, he said no problem Micheal will call you.
I got a text from Micheal at 2:30pm, stating “you can pick up your car, we need to order in the part, I will call you when it’s ready”, I texted back and said “can you just explain whatever the issue is so I have an understanding and let me know when I can come back for the repair”, no answer of course.
I picked up my car, Micheal was too busy to talk and brushed me off that “I will call when the piece is in”. I let a few days pass with still no answer, then finally after texting/ emailing a few times ... he said the piece would come in March 28. Today is June 2 and he still has not said a word to me.
I have since booked an appointment at HONDA SISLEY and they took me the very next morning, ordered in the piece from the same warehouse and replaced it less than one business day.
Also - I have sent emails to Honda Midtown and still have not had anyone reach out to me... so I have resulted in leaving a genuine review on their business. It needs works.