Bought a three year old low mileage Certified Pre Owned Civic. I showed them in their owners manual that Honda requires a brake flush every three years. They acted like they've never heard of THAT before ... REALLY?
The service tech. told me it takes about 45 minutes to do a brake flush. Ten minutes later, the car was ready to go (?). Got the car home and looked at each brake bleeder valve and they all had a nice even coating of rust, meaning that no wrench had ever touched them to perform the brake flush, which obviously had NOT been done - they just siphoned off the brake fluid from the reservoir and topped it up - takes five minutes tops.
Also, the finance person kept trying to finance the car purchase at 5 % even though the sign outside the dealership said 0.99% on their Certified Pre Owned cars. He also tried to charge an additional fee for finding us such a low rate! NEVER GO THERE!