I had a 3:30 pm appointment for an oil change. I was told when I brought it in that it would take 1 and a half hours to do the service. I was somewhat surprised by this since it was just an oil change but I agreed to wait. It took an hour and twenty minutes before it even moved out of the service reception area. It was supposed to be ready by 5:00 pm, so when there was still no sign of it at 5:30 I started walking around the service area to see what was taking so long. The service manager said he was just waiting for it to come back from the car wash. Finally at 5:50 pm he drove it up to the doors. It took 2 and a half hours to get a simple oil and filter change. I noticed on the bill that it stated the service was finished at 5:06. Clearly a lie. they even charged me 2 dollars for a washer fluid top up. I will never return. It's not the first time I have had an issue with this dealer's service department. I'm sorry I bought the car there.