Whitby Oshawa Honda

I had a disappointing experience at Whitby Honda. We were informed that Tony, the sales manager, would be assisting us, and were asked to wait. After 30 minutes with no follow-up or communication, we We were informed that Tony, the sales manager, would be assisting us, and were asked to wait. After 30 minutes with no follow-up or communication, we returned to the reception desk, where Tony assured us he would be get a sales rep. Despite this, we waited an additional 15 minutes with no response. During this time, we observed several other individuals — also without appointments — who arrived after us and were promptly assisted. We completely understand that the dealership may have been busy; however, we should have been advised if walk-ins were not being accommodated at the time or if the expected wait would be upwards of an hour. That information would have allowed us to make better use of our time or return at a more suitable moment. This lack of transparency and communication was frustrating and unprofessional. Based on this experience, I would hesitate to recommend Whitby Honda. More

My first Honda CRV 2025, very happy with my decision. I wanted to thank Kumar for excellent service and help me to make the right choice, very knowledgeable person. Thank you once again. I wanted to thank Kumar for excellent service and help me to make the right choice, very knowledgeable person. Thank you once again. More

Excellent Service; I received sincere and humble service from Wistby Oshawa Honada, and I especially appreciate the support I received from Mr. Dinuka and Mr. Peter (Finance Manager). When I take service from Wistby Oshawa Honada, and I especially appreciate the support I received from Mr. Dinuka and Mr. Peter (Finance Manager). When I take over the car, they completed all the work and handed it over to me as promised. As a newcomer to Canada, I can trust them 100%. Furthermore, I used the 2008 car that I bought the 1st time after I came to Canada without any problems, and that is why I decided to go for a new vehicle of the same brand, Honda. I am highly appreciate for Mr. Dinuka and Mr. Peter I wish all the best Thilakasiri More

Purchased a used 2024 Accord 2 weeks ago and learned that the rear windshield defroster didn't work and the vent system makes a loud noise when running hot or cold air. When I asked about it they simply said the rear windshield defroster didn't work and the vent system makes a loud noise when running hot or cold air. When I asked about it they simply said 2 bad and deal with in on your own. Horrible sales managers in place dealing with customer service. More

Took delivery of new Civic in Oct 2024 and the vehicle had deep scratches on DS mirror, the door pillar panels were all scratched, a door was out of alignment and there was a chip in the front DS fender. had deep scratches on DS mirror, the door pillar panels were all scratched, a door was out of alignment and there was a chip in the front DS fender. Pretty sure the PDI is supposed to catch these issues and they should be addressed before the customer picks up the vehicle. The dealership agreed to replace the panels as well as replace the mirror assembly. Panel replacement required that the trim on all the doors also be replaced. The dealership had the vehicle for about three days and when I picked up the vehicle I discovered fresh scratches in the paint on the PS windshield pillar, DS window pillar, both mirrors as well as on the window seals along the door. There was a dirty fingerprint on the cloth door panel as well as dirty dust fingerprints on the PS door panel. The same dust/dirt marks were also on the edge of all seats closest to each door. I also discovered that they did not replace the mirror assembly as was promised and written on the work order. I sent numerous emails to the assistant service manager Sarah Evans as well as the sales manager Trevor Carew as well as the general manager. This was in November, and at no time has anyone from the dealership attempted to contact me to address my concerns. I realize problems can arise when servicing a vehicle, but professionalism would dictate doing the right thing and addressing the issue rather than ignoring the customer and hoping they will loose interest. Taken from the Whitby Honda website: If you're part of our "family", you already know about our commitment to outstanding customer service and satisfaction and to being your dealership of choice in the region. Sounds like a great commitment, unfortunately, I found that this is not always the case! More

Great experience all around. Joshua is knowledgeable and friendly! He was able to suggest various options and he ultimately helped us find the perfect car. Thank you! We are very Joshua is knowledgeable and friendly! He was able to suggest various options and he ultimately helped us find the perfect car. Thank you! We are very happy with our new CRV! More

5/5 Customer Service, helpful staff. Knowledgeable and had answers to all my questions about the cars I was interested in. Knowledgeable and had answers to all my questions about the cars I was interested in. More

purchased a demo this wk from the comfort of my basement. the first contact person Mr j, was very good. did everything I asked of him. he then sent me to sales . this is where it went sideways. as soon as I the first contact person Mr j, was very good. did everything I asked of him. he then sent me to sales . this is where it went sideways. as soon as I sent a deposit the sales person Mr D. disappeared, did not respond to any additional questions thereafter.including me asking for a price package deal for me and my buddy wanting a 2025 passport, hoping we can get a better deal. no info no reply givenwas given. spoke to the manager who was his equal in help.a big zero, the pickup ONCE I was able to change the date was very good and very smooth but the manager and the sales person were not to be seen. I'm a retired tradesman with low patience for takers. I will not ever use this dealership again all because of 2 people while all others were very good including the reception and the person who took my check and walked me thru the Honda. I was promised a "special gift" for the xxxxxx xxxxxxxxx I had to tolerate. there was nothing extra for me at the dealership, nothing . no I did not ask ,. so I have mixed feeling because the good ones were VERY. good and the BAD were ugly bad . good luck More

Poor experience from sales, specially I am mentioning Mr. Faisal ehsn. He charged 1000$ for rustproofing but he didn’t do this on my car. I informed it to him but no follow up and no guilty feeling . Last al Faisal ehsn. He charged 1000$ for rustproofing but he didn’t do this on my car. I informed it to him but no follow up and no guilty feeling . Last all season my car ran without rust protection. Very poor customer service. More

Amazing Experience with Kumar Sharma! Kumar Sharma at Whitby/Oshawa Honda was an absolute pleasure to work with! He was incredibly patient, helpful, and truly went above and beyond to Kumar Sharma at Whitby/Oshawa Honda was an absolute pleasure to work with! He was incredibly patient, helpful, and truly went above and beyond to help us find the perfect vehicle for our family. Even when we encountered an issue, Kumar was quick to step in and made sure everything was resolved efficiently. His dedication to customer satisfaction made our car-buying experience smooth and memorable. We’re so grateful for his support and will definitely be recommending him to friends and family! Thanks again, Kumar! More