Georgetown Honda

i recently service my car and replace the window run channel. my car had to stay over night so they gave me a car so i could be able to go to work the next day. thanks for your service

I have gone to Georgetown Honda for every service on my cars for many years. I don't want someone untrained working on what now are very refined complicated pieces of machinery. I consider myself a high mileage driver and follow Honda service recommendations to avoid any breakdowns. I dealt with Richard on the front desk. Maintenance minder indicated oil change only, but their records showed that my CVT transmission was due for another oil change too, which I authorized. That's what I call good customer service, having taken the time to look it up. Work was completed within the timeframe indicated and I was on my way. Great people to deal with, and of course I will be back.

By far the worst buying experience I’ve ever had. Would not recommend buying here. I’ve never felt so disrespected in my life. Manager named Jamie is nothing but a rude, ignorant person. I’m surprised he’s a manager.

Service department provides fast service for my car and explained what required next. Nice waiting area, lots of choice for coffee and tea. Also you can check brand new cars in front of you.

Really disappointed at how I was treated by this dealership. It was almost like I after I signed the papers they didn’t give a xxxx about me anymore. The car I was picking up was so dirty I had to request them to clean it again and guess what? It still wasn’t clean. Tasha and the dealership is always trying to pull a fast one on customers so beware of the games they play. Overall I’d say just go to a different dealership if you want to be treated like a respected customer.

Would not recommend this dealership to anyone. We made a huge mistake not sticking with our usual place on Van kirk, Brampton. We thought we were getting a great deal here but that does not matter at the end when the staff treats you like you are nobody. My husband drives Uber and he was mocked several times for that by Jim. The deadline for car delivery was missed twice and then when we called to confirm we were given so much attitude and disrespect by a few of their sales reps, including our Sales representative Tasha. At one point she stopped responding to our calls/msgs. I am a huge Honda fan and am very disappointed with the service that the staff at Georgetown has provided. One thing is for sure - I will not be recommending this dealership to any family and friends.

"Poor customer service, very rude person at the service desk! Christine Daher - Operations Manager. This dealership stripped bolts on the oil pan shield during the many times the oil was changed there and would not admit doing so. When I told Daher that they stripped the bolts by putting them back in with an air ratchet rather than first hand starting the bolts, she became very defensive and told me that bolts can also be stripped during removal and that someone else had stripped them. I told her that the head of a bolt can be stripped during removal but not the thread. She said I was wrong and told my wife that she was educating me after I walked away frustrated. I will never use this Honda auto service again!"

I CAME IN FOR A OIL CHANGE AND A DETAIL. THE GREETING WAS WARM AND FRIENDLY. THE CUSTOMER SERVICE FROM THE SERVICE DEPARTMENT WAS ABOVE AND BEYOND.

I twice experienced the horrific service department attempting to force unneeded repairs. When I heard CBC Marketplace did a story on this practice I was sure I would see Georgetown Honda as part of the story.. They weren't, but what they do is is exactly what was highlighted. As a long time Honda owner, this dealership has ensured I will never buy another Honda again.

I went there to order some roof rack crossbars for my car. A young man (Honda representative) asked me about the year of my car and when I mentioned that it is a 2004 Honda Pilot, the first impression was “Oh Jeez!”. To me, this is nonsense. Does that mean that Honda is not willing to stand behind their product unless it is recently manufactured? Or, the fact that the person who is dealing with the customers is not trained enough to treat them with respect. I used to have an old car from another brand. I have never been treated like this when ordering spare parts for that car that was way older than the Pilot.