Georgetown Honda

Service department provides fast service for my car and explained what required next. Nice waiting area, lots of choice for coffee and tea. Also you can check brand new cars in front of you.

Really disappointed at how I was treated by this dealership. It was almost like I after I signed the papers they didn’t give a xxxx about me anymore. The car I was picking up was so dirty I had to request them to clean it again and guess what? It still wasn’t clean. Tasha and the dealership is always trying to pull a fast one on customers so beware of the games they play. Overall I’d say just go to a different dealership if you want to be treated like a respected customer.

Would not recommend this dealership to anyone. We made a huge mistake not sticking with our usual place on Van kirk, Brampton. We thought we were getting a great deal here but that does not matter at the end when the staff treats you like you are nobody. My husband drives Uber and he was mocked several times for that by Jim. The deadline for car delivery was missed twice and then when we called to confirm we were given so much attitude and disrespect by a few of their sales reps, including our Sales representative Tasha. At one point she stopped responding to our calls/msgs. I am a huge Honda fan and am very disappointed with the service that the staff at Georgetown has provided. One thing is for sure - I will not be recommending this dealership to any family and friends.

"Poor customer service, very rude person at the service desk! Christine Daher - Operations Manager. This dealership stripped bolts on the oil pan shield during the many times the oil was changed there and would not admit doing so. When I told Daher that they stripped the bolts by putting them back in with an air ratchet rather than first hand starting the bolts, she became very defensive and told me that bolts can also be stripped during removal and that someone else had stripped them. I told her that the head of a bolt can be stripped during removal but not the thread. She said I was wrong and told my wife that she was educating me after I walked away frustrated. I will never use this Honda auto service again!"

I CAME IN FOR A OIL CHANGE AND A DETAIL. THE GREETING WAS WARM AND FRIENDLY. THE CUSTOMER SERVICE FROM THE SERVICE DEPARTMENT WAS ABOVE AND BEYOND.

I twice experienced the horrific service department attempting to force unneeded repairs. When I heard CBC Marketplace did a story on this practice I was sure I would see Georgetown Honda as part of the story.. They weren't, but what they do is is exactly what was highlighted. As a long time Honda owner, this dealership has ensured I will never buy another Honda again.

I went there to order some roof rack crossbars for my car. A young man (Honda representative) asked me about the year of my car and when I mentioned that it is a 2004 Honda Pilot, the first impression was “Oh Jeez!”. To me, this is nonsense. Does that mean that Honda is not willing to stand behind their product unless it is recently manufactured? Or, the fact that the person who is dealing with the customers is not trained enough to treat them with respect. I used to have an old car from another brand. I have never been treated like this when ordering spare parts for that car that was way older than the Pilot.

I have been a customer at this dealership for almost 20 years. Russ has always given 100% and has gone above and beyond. The unfortunate part is their service department has declined over the years and especially in the past couple of years. I had the winter tires put on Nov 6th 3 out of the 4 were not inflated properly and the 4th has a leak which I have had to go back 3 times going on a 4th and have had to spend aprox $165.00 so far. The service manager gives false information about the car. Says the tires are fine because the sensors have not come on. Guess what my car doesn't have them. There's no leak in tire it just looks low because engine is on right...

Parts missing interiors. In April 2017 notice A/C doesn't work. $500.00 repair. August 2017 a new repair for break, break pads and cushions and 2 new tires total $2,100.00 this time (where was safety check at time of sale?). Nope will never buy another car here and do not recommend this dealer.

I am customer for this dealership since March 2014. I was getting excellent service since staff changed in 2016. after that time I am always feeling leftover whenever I go for any reason. There are many incident but I want to coat 2 only. I had issues with AC and it was fixed at the end of summer it was unable to test performance of AC as summer started I was feeling cooling is not up to standard. I booked an appointment for Recall from Honda and requested to provide shuttle to go home. I was confirmed my appointment on phone. As I went for my appointment I was told no shuttle will be given. This happening since new service adviser Lissa came on George town Honda. I never had issues with Joanne was working. During conversation I said I am coming to this dealership from three years since I got this car from them. If I am having issues getting support as a Honda dealership standard. I had feeling that I am asking free service. Just observation she is talking to other customers very nicely. During discussion with Rep on desk Lissa I said I will go to some other dealer, she said up to me. You can go she did not even try to stop me I will now move to other dealer.