Georgetown Honda

Great sales people, great information horrible service department and the manager is a total idiot. Everything is the customers fault. Talk down to you and God forbid you challenge her point of view. Neve department and the manager is a total idiot. Everything is the customers fault. Talk down to you and God forbid you challenge her point of view. Never going back, Milton for warranty now. Stay away. More

Our daughter Who is the university student just picked up her first new car. Even though it is a used Vehicle it is a new for her . Our experience at Georgetown Honda was exceptional. Rohit was incredibly her first new car. Even though it is a used Vehicle it is a new for her . Our experience at Georgetown Honda was exceptional. Rohit was incredibly kind and not at all pushy making us feel comfortable and respected throughout the entire process. He took The time to understand our needs, and provided us with all necessary information Sheena assisted us with the paperwork and financing options. She was patient and thoroughly explained every detail which was particularly important as this was our daughter’s first big purchase. She made this process ivery smooth and stress-free. Their professionalism and customer focussed approach truly stood out, making this a pleasant car buying experience for our daughter. Thank you Rohit and Sheena! Johnson Family More

I had an excellent experience with my recent purchase of a Honda HR-V. Bryan, our salesman was very professional, courteous, helpful. He put us at ease and made us comfortable and did not play games an a Honda HR-V. Bryan, our salesman was very professional, courteous, helpful. He put us at ease and made us comfortable and did not play games and made us wait around, unlike previous salespersons we have dealt with while searching for a vehicle. Thank you Bryan for making what can be an overwhelming experience, actually enjoyable. Anyone in the market for a Honda vehicle, I would recommend Bryan. More

This my first review after many years. I have bought a second owner vehicle from them several years ago and only later became aware the car had been lowered by the original owner, which wa I have bought a second owner vehicle from them several years ago and only later became aware the car had been lowered by the original owner, which was not disclosed when I purchased it. A little deceptive! That became a maintenance problem and also a problem when I resold it.... Just recently after a routine oil changes, the next day my blower motor was making a noise. Apparently, they removed my interior air filter to inspect it and allowed whatever was on it to drop down into the blower, as well as I soon found out, they left the remaining leaf on top of the filter. Not very courteous! As much as they had the right to inspect it, they created a problem, that I am stuck with. But for about $70 I'm told, they can clean it. Wonderful client service...FYI.. Honda has other locations! Just an update...it's been about a week and as of today I have not received a formal response from Honda Canada or Honda Georgetown. Since the problem was created I've avoided using my fan which is another inconvenience. After having owned as many as 8 Honda vehicles from other dealerships and one used Accura from Georgetown, as well as more oil changes than I can remember, I would expect a better outcome... More

Not worth the dealership premium. An independent honda/acura mechanic will be the same or better. I had the VTC actuator and timing chain replaced on a '13 CRV (~$2,000 job). U An independent honda/acura mechanic will be the same or better. I had the VTC actuator and timing chain replaced on a '13 CRV (~$2,000 job). Upon picking up, I found out that the valve clearance hadn't even been check/adjusted as part of replacing the timing chain!? This is a standard part of the process for Honda USA as per TSB 09-010. The customer doesn't have to ask or even know about it - its just done. The Georgetown service department indicated that this didn't apply to Canada (Canada version has the exact same engine). Even if that was the case, I would expect them to recommend or offer that since the cams are already exposed as part of the job (We did this as SOP at Lexus) When I mentioned this, they initially indicated that it was in a "different part of the engine" and would be an extra 4 hour job. I insisted they they check with the tech, who confirmed that it would have been only 1/2 hour of work with the valve cover off. They told me they could do now for an extra 1.5 hour of labor. Obviously that's very conflicting information. They refused to let me speak directly to the technician to get more detail. This isn't the level of expertise you expect from a dealership. They were initially friendly/accommodating and would likely be ok for basic maintenance or small jobs. You're not getting the upscale service that you're paying for though. Source: I'm a former level C Lexus tech. I understand the technical aspects of these repairs. Also, we spoke to customers often to provide additional details on a repair when requested, so it really stood out to me when this service department refused to do so. More

Worst Auto dealership ever mostly service departmen, they kept transferring me to parts and on hold and back to service and I called to speak to manager about their incompetent service telephone rep. Sh they kept transferring me to parts and on hold and back to service and I called to speak to manager about their incompetent service telephone rep. She said she is the Manager, AMATEUR AMATEUR AMATEUR More

Great service i recently service my car and replace the window run channel. my car had to stay over night so they gave me a car so i could be able to go to work the i recently service my car and replace the window run channel. my car had to stay over night so they gave me a car so i could be able to go to work the next day. thanks for your service More

Another great service experience I have gone to Georgetown Honda for every service on my cars for many years. I don't want someone untrained working on what now are very refined comp I have gone to Georgetown Honda for every service on my cars for many years. I don't want someone untrained working on what now are very refined complicated pieces of machinery. I consider myself a high mileage driver and follow Honda service recommendations to avoid any breakdowns. I dealt with Richard on the front desk. Maintenance minder indicated oil change only, but their records showed that my CVT transmission was due for another oil change too, which I authorized. That's what I call good customer service, having taken the time to look it up. Work was completed within the timeframe indicated and I was on my way. Great people to deal with, and of course I will be back. More

By far the worst buying experience I’ve ever had. Would not recommend buying here. I’ve never felt so disrespected in my life. Manager named Jamie is nothing but a rude, ignorant person. I’m surprised he’s not recommend buying here. I’ve never felt so disrespected in my life. Manager named Jamie is nothing but a rude, ignorant person. I’m surprised he’s a manager. More

I found their service is good Service department provides fast service for my car and explained what required next. Nice waiting area, lots of choice for coffee and tea. Also you c Service department provides fast service for my car and explained what required next. Nice waiting area, lots of choice for coffee and tea. Also you can check brand new cars in front of you. More