I have gone to Georgetown Honda for every service on my cars for many years. I don't want someone untrained working on what now are very refined complicated pieces of machinery. I consider myself a high mileage driver and follow Honda service recommendations to avoid any breakdowns. I dealt with Richard on the front desk. Maintenance minder indicated oil change only, but their records showed that my CVT transmission was due for another oil change too, which I authorized. That's what I call good customer service, having taken the time to look it up. Work was completed within the timeframe indicated and I was on my way. Great people to deal with, and of course I will be back.