I went there to order some roof rack crossbars for my car. A young man (Honda representative) asked me about the year of my car and when I mentioned that it is a 2004 Honda Pilot, the first impression was “Oh Jeez!”. To me, this is nonsense. Does that mean that Honda is not willing to stand behind their product unless it is recently manufactured? Or, the fact that the person who is dealing with the customers is not trained enough to treat them with respect. I used to have an old car from another brand. I have never been treated like this when ordering spare parts for that car that was way older than the Pilot.