From the moment I booked my appointment for a test drive with Hugh Bell, he pointed out all the features for the CRV that I took for a test drive before we left, then when we started talking about potential purchase he made us feel welcomed and asked us several questions like do we want any other features, colour etc. He made the purchase very easy and everything went smooth. Then he introduce us to Chris Rocci who then explained to us the various extended warranties. He did not pressure us into buying any if we did not want to. He was very helpful. All in all this visit and purchase went as smooth as could be. Very impress. Upon when I went to pick up my new CRV Hugh took the time explaining to me all the safety features of the vehicle etc .