58 Ontario Mazda Dealers

When an engine light appears on your dash you don’t want - Elizabeth

When an engine light appears on your dash you don’t want to fool around with it. I got a same day appointment with Skip and a quick repair time with Jennifer looking after it. I was really pleased they took my concerns seriously. Well done.

Excellent service especially from your agent Krish . - mchidiac

Excellent service especially from your agent Krish . Garage door opener from the car Krish came to my house and made the remote works but he will check with technician why the one from the car does not work. Hope he will find a solution. Thanks a million to Krish

After our vehicle was totalled, we walked in to the Mazda - bishopcarole1

After our vehicle was totalled, we walked in to the Mazda dealership in Orleans to browse. We had not made up our minds on a specific make…we were gathering information. We met Travis Dass. From the start, Travis made us feel so comfortable. He impressed both my husband and I with his knowledge of the various vehicles and willingly shared his thoughts on these. And most importantly, he kept telling us that there was no rush and no pressure on us to make a decision. This, we can say with certainty, is a rarity when it comes to sales people in dealerships! One other very strong contender which we contemplated was a Lexus NX350. We also test drove this vehicle and we both loved it. The deciding factor was the salesperson. Had Travis worked for Lexus, we would have purchased a Lexus. Because of his knowledge, his personality, the fact that he made us feel so comfortable with no pressure, and MOST importantly the fact that we felt we could trust him, we decided to go with the CX70 GT. When we left the dealership, I told him that he was born to do this job…I’m not sure he understood what I meant! Such an asset to Mazda!

Thank you, Asaf and Mina, for your exceptional services - sherigopwani

Thank you, Asaf and Mina, for your exceptional services and outstanding help to get my Mazda CX-5 on time.

Please don't support NewRoads Mazda. - Naveen

Please don't support NewRoads Mazda. Whether buying new or used, I simply advise you do not support this ethically skewed dealership. Here's my transparent experience. I purchased a used 2021 Mazda3 with low mileage being advertised as "accident free" with a clean Carfax for a competitive but not suspiciously low price in late 2025. Awesome. After test driving the car and visually inspecting the exterior for any anomalies (panel gaps, dents), the only thing that stood out was the not easily observable orange peel on the passenger side. The passenger door also rattled when closed. Sergei, the salesman we delt with assured us it was simply a clip or something minor shaking in the door. Believable (SPOILER- the door is filled with broken glass!☺). You'd think when buying a low mileage car from a trusted dealership you wouldn't have to worry about getting a pre-purchase inspection, but that's not right and this specific case is a clear example. Always do your due diligence as a buyer since sly, sneaky dealerships like NewRoads Mazda choose to turn a blind eye to things that don't immediately stand out. Within a couple of weeks after the purchase, the vehicle had to be taken back to get a bad wheel bearing replaced. How the technicians didn't catch this when inspecting/certifying the vehicle, we will never know. Nevertheless, thankfully it was covered under warranty. After a few months, it came to my attention that the paint on the passenger side was peeling off of the car (poorly done overspray) and that is when I noticed that the door was also bowed outward, separating the weather stripping from the vehicle itself. When this issue was brought to attention with the dealerships manager, the claim (in short) after back-and-forth as well as photo evidence was that they are sure they made no error and they can't know what was done between the time of purchase and the given date of contact, implying the damage was caused after the time of purchase. We both (dealership manager Curtis Biggs and myself) know this isn't true, especially since the car was purchased by the dealership for significantly lower than market value- they know why they did that. The repair cost and cost of depreciation is now on me, stuck with a car with a broken door full of broken glass. Despite being OMVIC certified, OMVIC has been useless thus far. The dealership simply doesn't really care about their customers despite the great customer service they provide you with before you make a purchase from them, and they have a team consisting of either blatantly incompetent staff members, maliciously sly staff members, or both. I hope it is understood that this review is not out of malice, but out of frustration for the financial detriment this has resulted in, as a warning to potential future customers, and for publicity about the dealerships operation style.

Absolutely horrible customer service. - fadinaz

Absolutely horrible customer service. They're all just a bunch of liars here and they do not care about their customers.

I have been looking around for a Mazda CX-5 for a few - Deesse

I have been looking around for a Mazda CX-5 for a few months before going to Scarboro Mazda. Unlike the other dealerships, I received nothing but excellent sales and customer service from Eugene at Scarboro Mazda! I am very particular with the details of my transaction and Eugene was very patient with me. Rob, the sales manager was likewise very professional and accommodating with all my requests. KUDOS to the team, keep up the excellent work!

Jack Wang is amazing to work with. - Kendra Jenson

Jack Wang is amazing to work with. He is knowledgeable and would like to work the managers for the customers. Would highly recommend working with Jack.

I had a fantastic experience with Achilles Mazda of - LE

I had a fantastic experience with Achilles Mazda of Milton. After visiting several dealerships, it was clear that the team here truly stands out. From the moment I walked in, everyone was friendly, welcoming, and extremely knowledgeable, creating a very family friendly and comfortable environment. A special thank you to Leslie in sales, who was patient, informative, and never made me feel pressured. Alex in finance made the planning process smooth and easy to understand, and LaurieAnn ensured everything was handled seamlessly at closing. What really set this experience apart was Achilles the owner being on site and taking the time to personally connect with me, not only when I was exploring my options but also when I picked up my vehicle. That level of care and attention speaks volumes about the dealership. Overall, a truly positive and professional experience from start to finish. I would highly recommend Achilles Mazda of Milton to anyone looking for a vehicle.

Absolute champions when it comes to - Poor service and - NR

Absolute champions when it comes to - Poor service and communication, disrespecting customer's time, unfinished maintenance causing malfunctions, and not returning calls for issues they caused. I pray they improve cos my ordeal has been going on for a now 3 y and today, they put me on hold and never came back! 15 mins and counting.

I gave my car for service and got an update from - Hishant

I gave my car for service and got an update from technician who was servicing my car. He clearly mentioned in the video that there was no need of tire rotation or any sort and everything was in great condition. When I received the bill there was a change of $81.80 for tire rotation. When I questioned regarding this I was told this is part of a package and we will charge this no matter if we did the service or not. This is an absolute disgrace and abuse of power from the dealership who is charging customer no matter if the service was performed or not for the the items listed on the bill. The service manager kept diverting the question and instead started explaining me the meaning of the word "Optimal". Please do not take your car for service at this dealership!!!

Purchased a CX-50 on June 2024, : Brought the car to the - marcelo669

Purchased a CX-50 on June 2024, : Brought the car to the 2 year service, at 20000km, mostly highway driving and car sits in an indoor garage. Mazda wants to charge around $1800 saying brakes need to be replaced and it’s not covered by warranty since it’s past 1 year. They first told me I needed to replace the brakes and showed me an invoice. When I questioned it, they brought me to see the car, but couldn’t show me any real wear on 3/4 brakes. After a quick Google search, there are known issues with the brakes on this car and people are getting it covered through their warranty.

Oliver in sales is extremely professional. - hfmlaw

Oliver in sales is extremely professional. He dealt with my offer and purchase in a very non push a sell way. I am very pleased with my purchase and my Mazda CX 5. I highly recommend Oliver

Profit oriented, dishonest double face bunch of - V.P.

Profit oriented, dishonest double face bunch of opportunists. The whole team is trained to wore you down, to bend the rules. To be avoided!

We have owned Mazda's since 2010. - bigzee13

We have owned Mazda's since 2010. Have had work done at other dealerships and never ever had an issue before. We moved into the area back in November 2025 and Leggat Mazda is the closest dealer to us so we decided to try them out. Today we had the brakes serviced and the only thing needed changing was the pads on the rear rotors. Even have a video from the mechanic that says so. Ashley insisted we needed new rotors and when told we only wanted new pads installed, she had us sign a paper that voided all their responsibility on their work or they wouldn't release the car. The attempt to upsell for unneeded work was not appreciated and then holding our car hostage until we sign some paper is unethical and means you just lost a customer. We will gladly go elsewhere if this is how Leggat Mazda treats its customers.

Would give negative stars if that was possible. - barbara.korwin

Would give negative stars if that was possible. Avoid at all costs. The car was not ready on time, they shouted at me as though I was at fault, then cancelled the sale because I complained to the General Manager. Rude and completely unprofessional.

I went for my oil change March 16 and was greated by the - jojo

I went for my oil change March 16 and was greated by the wonderful staff at this dealership. The waiting area was super clean and offered tea and coffee while we waited. Was in and out within an hour. Excellent service. This was my second oil change here and will always return. Thank you to all the great staff.

The service was first class ,far exceeded my expectations - garnettecwilliams

The service was first class ,far exceeded my expectations .The sale rep. Was patient, understanding and very knowledgeable. I was able to make my own decision with being forced into a purchase I could not afford.

Chris at St. - Richard

Chris at St. Catharines Mazda was friendly, personable, and knowledgeable throughout our experience. He provided great follow-up along the way, and we truly appreciated the time and care he gave us. I would definitely recommend Chris to anyone looking for a friendly approach when shopping for a vehicle.

I initially tried to purchase a Honda CR-V from Woodstock - zawmin

I initially tried to purchase a Honda CR-V from Woodstock Honda; however, I was unable to obtain approval for a 5-year financing term. Later, my landlord introduced me to Rimjhim, who kindly assisted me and discussed my situation with her manager, Meina. The next day, I met with both of them at Mazda Brampton, where I test-drove a used Mazda CX-5. Fortunately, the financing application was approved. However, my wife was not satisfied with the vehicle's colour and mileage. Therefore, I asked them to check whether financing approval would be possible for a new Mazda CX-30. Luckily, the new CX-30 was also approved with a 5-year financing term. My wife was very happy with the outcome, and we would like to sincerely thank both Rimjhim and Meina for their excellent support, professionalism, and assistance throughout the entire process.

Simply stay away they are unreliable and will rip you - Ronlbrown

Simply stay away they are unreliable and will rip you off! There are far better Mazda dealerships in Ottawa like Carling Motors, Bank Street Mazda, Barrhaven Mazda. If you want to be treated reasonably fairly then JUST STAY AWAY FROM KANSTA MAXDA!

Purchased a 2022 CX-5 and the service I felt was above my - Nordstromsarah

Purchased a 2022 CX-5 and the service I felt was above my expectations from both Vicky Samara and Chelsey. We are very happy with the vehicle and would highly recommend Half-Way Motors Mazda 😊

The salesman and sales manager were deceiving about the - Ann

The salesman and sales manager were deceiving about the price of the used car. When we were negotiating the final price, they claimed their website had the incorrect price and increased the price by $2000. We decided to walk away only to discover the next morning the vehicle was sold and the original price was not changed on their website. There are a lot of less-than-honest car salesmen and this dealership has them in abundance.

The best customer service I’ve experienced across all car - camozzi11

The best customer service I’ve experienced across all car dealerships I have been too! My time there was made best by Jake Armstrong whom was kind and helpful in choosing my first Mazda. He took time to show relevant features of the Mazda 3 and CX30 and worked with me calmly and cooperatively to find exactly what I was looking for. Jake is professional, well put together and a family man! I strongly recommend working with him and switching to the Mazda family

The service was fine. - Simpquelph

They did try to make the customer aware of the car problems right away.The overall experience was fine. It was like most service areas.

Although I was happy with my purchase I was not when I - Dmastinx2

Although I was happy with my purchase I was not when I went today! when I was told my year of free tire storage was in fact only less than 5 months Nov -March I was expecting Nov-Nov!!

Got some work done on the car by the mechanics here is a - Jo

Got some work done on the car by the mechanics here is a bit overpriced but they did a good job and they take time to even send videos of the problems and video to fix them it would be a 5 for me I just find it a bit overpriced.

I visited Westdowne Mazda on November 12 to have my - jonnymahony15

I visited Westdowne Mazda on November 12 to have my wife’s winter tires installed and to address a heating issue in her vehicle. While the heating issue was resolved, we later discovered that the winter tires had not been installed and that the summer tires were still on the car. We noticed this issue on Monday, November 17. I understand that mistakes can happen, and human error is always possible. However, the experience that followed in trying to have this error corrected was extremely disappointing. I contacted the dealership numerous times throughout that week and left multiple messages. I had worked with Maria during my initial visit and left several messages for her without receiving any response. I also spoke with several receptionists, explained the situation, and requested to speak with a manager. I was told multiple times that I would receive a call back, but none came. It was not until Friday, November 28 that I was finally put in touch with a manager named Naiel. During this call, his tone lacked any meaningful apology despite the seriousness of the issue. I explained that I was concerned about my wife driving with summer tires as the weather was becoming colder and she did not feel safe. We agreed that the vehicle would be brought in the following morning, November 29, at 8:00 a.m., to have the winter tires installed. Although Naiel explained how the error occurred, there was still little acknowledgment or apology for the inconvenience. Having to bring the vehicle in on a Saturday and spend several hours correcting an error that should not have happened was far from ideal. I also had a separate appointment scheduled for December 12 to address a speaker issue in the vehicle. During the November 29 visit, I inquired about a possible discount for this upcoming service, which we agreed to discuss at the December appointment. That same day, my wife called the dealership twice and left messages for Naiel, hoping to hear directly from him about what had occurred. She did not receive a call back. When I returned on December 12 for the speaker repair, the only accommodation offered was a 13% discount on the speaker parts. More importantly, there was still no effort from Naiel or any member of management to offer a sincere apology for the earlier situation. I want to emphasize that this review is not about discounts. It is to inform others of the disappointing level of service we experienced. While mistakes can happen, there was a complete lack of accountability, communication, and urgency in resolving the issue. It took numerous phone calls over several weeks to have a straightforward mistake corrected. Based on this experience, I would strongly encourage others to think carefully before choosing this dealership if this is the level of customer service they can expect.

Warm and Appreciative, I had a very good experience with - Robert V.

Warm and Appreciative, I had a very good experience with the Kingston Mazda service department. The staff were friendly, professional, and kept me updated throughout the appointment. My vehicle was ready on time and the work was done properly. A solid, reliable service visit overall. Four stars from me. Rob V. Kingston