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Excellent first-time experience - M. Torrens
From the first email contact with Ben at Pfaff Mazda requesting information on a pre-owned Mazda 3, to the final "Farewell" when I drove off the lot, my experience with Ben's patience, friendliness, knowledge and courtesy was impressive. Ben was prompt to answer my questions, to set up an appointment, and made the sales process straightforward without unwanted pressure. Ben is a young professional with a bright future ahead. Ben has the qualities required to make the process feel that it is not all about "making the sale". For my first visit, I spent 3 hours asking questions and driving a couple cars. I was impressed with Ben's willingness to consider my vehicle needs and his patience with a long first visit. I confidently recommend Ben Emeny as a product advisor who is respectful, knowledgeable, and a pleasure to deal with.
Oil Change fast and easy - Bo
Came in for a recall and an oil change. Sat in the lounge as car was ready in 30 minutes. Ganesh is always helpful and knows his stuff!
great dealership. - bob
great place to have your Mazda serviced, great staff, and good price, will return. shopped around Ottawa for prices on a part needed, and they beet it by a mile, saved me more than $300.00, so if your looking for a great Mazda dealership give them a call, you won't be disappointed.
Best car shopping experience in town! - Sheira66
When shopping for a new car this past summer I visited every, and I mean every, lot in town... while many of them were pleasant experiences, Matt at Mazda made the entire process so painless and enjoyable that I purchased the first car I test drove from Mazda. Fast forward 6 months and we are looking for a "new" used car for my daughter and and once again...the first vehicle Matt pulls up for us is the winner! Add to that all the great customer service I receive when visiting the services department for seasonal tire changes and oil changes and I could not imagine going to any other dealership any time soon.
Wonderful experience! - Nancy
I was so impressed and satisfied by the treatment I received from both Mike and Jeff on the purchase of my new CX5. Both men were personable and professional and made the purchase of a new car very enjoyable. I had been to other dealerships and did not receive the same level of service that I did at Mazda.
GREAT STAFF, GREAT SERVICE - KJ
The service department personnel are knowledgeable, friendly and they communicate expertly with you. They always meet my expectations. The mechanics are very skilled. I never have to return to fix a repair.
Outstanding experience and service - rozellefrancisco
Bought my first car (2019 Mazda 3) here this week. It was a pleasure to collaborate with the salesperson and management staff regarding my purchase. Explained features very well and my family and I were treated well. Professional, exceptional, and went beyond customer expectations. Hope to deal with them again the future. Recommend them to car enthusiasts and buyers!
Great service! - Mina Athanasius
I just bought my first Mazda 3. I was served by Jesse Carr, who did a great job and didn't mind answering any questions I had regarding my new vehicle. I would definitely recommend that place to anyone.
Recent purchase of CX3 GT - My Zoom Zoom
Our sales associate Haseeb was very informative and had excellent product knowledge. He was friendly and courteous which made the purchase extremely easy . We will be returning to the dealership when my daughter begins her search for her first car in the very near future .
I think he may have convinced my daughter to take a closer look at the CX5 .
Gary and Sarah
Mazda CX-5 - CX-5
As a first time Mazda customer, I am very pleased with the service provided by the Agincourt Mazda staff. Saad Muhammad was professional friendly and went above and beyond to help in the purchase of my Mazda go as smooth as possible. Thank you again Saad! Paul Chun General Manager was pleasant professional and welcoming. Thank you Paul! Agincourt Mazda will go above and beyond to make it’s customers happy and provide top notch customer satisfaction!
Une expérience extraordinaire....le personnel est dévoué. - Larose
Moi, j'attribue cette note ,suite à mon expérience avec Hussein Tohme et Zein ..... c'est un travail d'équipe exceptionnel... Le bien être des clients est vraiment leur priorité en temps, l'accueil est chaleureuse ....Merci à tout le monde qui travaille chez Bank Street Mazda.... continuer votre beau travail en équipe et gardez toujours votre sourire.....God Bless you All
Maple Mazda...you did it again!! - Clara
I recently upgraded to a 2019 CX-5 and once again, the staff at Maple Mazda rolled out the red carpet! As a resident of Mississauga I have several Mazda Dealerships in close proximity to my home but I choose to go the extra distance because the Customer Service is unparalleled. A special shout out to Giovanni Greco who was very patient in explaining all the new features of my vehicle. I absolutely appreciated receiving a follow up call a few days after the transaction to ensure I was totally satisfied with my vehicle. The staff at Maple Mazda understand the importance of the Customer Experience and do everything in their power to do this with excellence!
Excellent, professional and friendly attention - Veritas
When I arrived to Mazda they ask me, what was the car I was looking for. They analyzed my options an offer me the car that better suited me. It was like a tailor custom. And on top of that the attention was friendly and professional. I didn’t want to look for another brand.
Aug. 22 New purchase CX5 - Colleen
Very friendly and down to earth service! Angela was very knowledgeable and helpful! First time purchasing a Mazda and we love our CX 5 . We went in on a Tuesday and had our vehicle by Thursday! Awesome!
Excellent Service - Bruno
I had my vehicle in for service and found the service technicians to be extremely knowledgeable and courteous. They explained what work was required and gave me an estimate of what it would cost. My overall experience was extremely positive.
Excellent Customer Service - Freddy
Sam gave an excellent customer service, extremely satisfied with the sales transaction and the customer service far exceeded my high expectations and request!!! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business.
Buy a new car - Karan123
Today I buy a new car from Brampton Mazda and they have a great communication skills specially Ali Haider who is sales representative and Ranveer Singh or Ranjeet SINGH who is a finance manager
Exceptional Service, Expert knowledge & Happy Purchase - San
We walked in Carling Mazda two hours before the store was closing and we were so happy to be provided with excellent advice concerning the choice of vehicles that was mostly suitable for me. I would like to thank Edi for making me feel at ease and making it easier for me to choose the best option. I have been car hunting(first car) for 6 months already and as soon as I took my CX-5 2016 for a drive, I knew this was the car I wanted. Overall, excellent service from all car dealerships I've been to and very approachable staff. Would 100% recommend to everyone looking for a car.
My Experience at Guelph City Mazda - Joe Blow
I have been to the dealership only once, to have service on the car and to have the summer tires installed. Service was efficient and not time-consuming.
This experience, plus the initial ones of selecting a car and buying, was very good.
Patient - Corte, Michelle
I wanted to say a huge thank you to Ali for his patience and honesty. I went in to look at a Mazda CX5 and trade my vehicle. Unfortunately, I have a strict budget and although he met my needs, I got cold feet and did not make a purchase. But if you want someone who is kind, easy- going, please go see Ali.
Excellent staff and service at Chatham Mazda - Monica
Just bought a Mazda 3 Sport. I was very pleased with how we were treated by Lorenzo and Scott! They were very knowledgeable about the cars and explained everything very clearly. Everything was handled well.
Awful sales experience - mazdaowner
We came in to buy a used Mazda CX-5 that was advertised on their website. The sales rep was unprofessional and unwilling to answer questions. It was like pulling teeth to get him to pay attention to what we wanted to know. The car and price (were reasonable) so the purchase went through but for this person to make commission off of this experience is purely wrong. We had to chase him down as he was on the phone making personal calls. He was unable to show us transparently what he was offering and the price before we got to the leasing manager. What a wrong impression to make. All customers are important especially the one's helping you get to your sales number. I would never recommend this dealership and will in fact warn people to stay away. There are a lot of Mazda dealerships - find one where you are treated with respect.
New Car Purchase - Dieter
After 17 years it was time to replace the Ford Focus I had. Did some research on a number of Compacts and settled on the Mazda 3 series. As it turned out they had a demo hatchback sport available which I took. The whole process took an hour. I dealt with Sam, Kevin,Ryan and another fellow whose name escapes me but he was great in explaining all the various functions this car has.
At no point did I feel pressured and I thought it was a great experience. They all acted in a professional manner.
I've had the car a week and so far so good.
Terrible - NA207
I can’t attest to the quality of service of the front of the dealership, but the service part is absolutely terrible, and it has only become worse over the years. The man at the desk was rude and unprofessional. I dropped my car off for an oil change and had to ask for the shuttle service, as it wasn’t even offered. When the car was ready I was told that the shuttle driver wouldn’t be able to pick me up because he was 40 minutes away and so I had to walk to the dealership. Luckily I was walking distance away at that moment, but if I was not and had an appointment afterwards, their lack of professionalism would have been very inconvenient. But perhaps the worst part of their service is that this oil change cost me more than the previous appointment, in which I got the oil changed, a lot more systems checked, and the wipers changed. This experience was truly disappointing, I would not recommend getting your car serviced at this mazda.
EXCELLENT CUSTOMER CARE - Benznomore
SEE SERVICE MANAGER CHRIS KNIGHT FOR SERVICE EXCELLENCE AND PROBLEM SOLVING.
COMPLEX WARRANTY ISSUE SORTED WITH NO INCONVENIENCE AND REALLY TOP QUALITY REPAIR..WELL DONE AND THANK YOU
New purchase and occasional maintenance. - ScottsOnGuitar
I purchased a new Mazda3 from this dealership and have had occasion to have maintenance done there, as well. The manager, sales and financing staff were easy to work with and fair. I never felt excessive pressure, nor underhandedness in any way. The service department seems very clean and organized and have always been willing to help over the phone or in person. If in the future, we purchase another Mazda--which is entirely possible--I would visit here as a first choice.
Great experience! - DPM
Ryan so helpful and made my first experience of getting a new vehicle a great one! Very personalized service and great attention to detail! I will definitely return!
Incompetent service staff - Dean888
I had my vehicle in for a regularly scheduled oil change and service on a Thursday. The woman at the service desk ran me through what was done saying all fluid levels, engine checks and inspections were all good. 5 km down the road the check engine light comes on. I book a new appointment with them for the following monday for 11 am. I arrive, explain how the light came on after just leaving the previous appointment. She says no problem well have them look at it right away. 2 hrs roll by sitting in the waiting room. I check with the desk on the status of the car, the guy behind the desk says it hasn't even been brought into the garage yet. And I've been sitting here for 2 hours! They're explanation was that the service team goes on lunch at noon. And my appointment was for 11 so i don't know how that logic works. So now I'm waiting here for even longer... going to have to pay 110$ just to check this engine light not counting any possible repairs... never coming back to this place again. They're clueless and great at wasting everyones time.
Service - LP206
We purchased my 2016.5 CX5 from Mazda of Toronto but get it serviced at Prima. The Service team is pushy and always trying to upsell. The service Tech said I needed new brake pads, took my keys and did the brakes elsewhere. When I came back the guy said we should check the brakes as my car hadn't done is "24,000 km inspection, Told him the brakes were fine they were just done. He seemed surprised even though when I was told to replace the brake pads the first time, he was the one who suggested it. Since then on my service report, they have yet to do a courtesy check on my brakes. Haven't dealt with their sales team but Service is pushy and annoying. The only reason we continue to service my CX5 here is for location.
great experience with sales & service staff - manny001
I am impressed with the attitude and the willingness of the staff in making the experience of purchasing a car from this dealership a very positive one.
A special shout out to Krystal in service - She was phenomenal.
also to Aditya & Aashir in Sales.
and finally to Osman in vehicle delivery.
it has been a pleasure.
thank you guys!