46 Ontario Mazda Dealers

Service was amazing. - sarveshdhond

Service was amazing. Havis helped a lot with the overall process. Would definitely recommend to everyone.

cobourg mazda tried to get out of honoring my warranty - djkurp

cobourg mazda tried to get out of honoring my warranty claim. I had paid for the extended warranty on the power train when buying the used vehicle. Service department claimed that the component had been damaged by another mechanic and they wanted 1700,00 for the work. I said no and went to another independent shop. they looked and said it was ridiculous to suggest that someone had caused damage and did the repair for 257.00. this is the second time this dealership tried not to honor my warranty.

After our vehicle was totalled, we walked in to the Mazda - bishopcarole1

After our vehicle was totalled, we walked in to the Mazda dealership in Orleans to browse. We had not made up our minds on a specific make…we were gathering information. We met Travis Dass. From the start, Travis made us feel so comfortable. He impressed both my husband and I with his knowledge of the various vehicles and willingly shared his thoughts on these. And most importantly, he kept telling us that there was no rush and no pressure on us to make a decision. This, we can say with certainty, is a rarity when it comes to sales people in dealerships! One other very strong contender which we contemplated was a Lexus NX350. We also test drove this vehicle and we both loved it. The deciding factor was the salesperson. Had Travis worked for Lexus, we would have purchased a Lexus. Because of his knowledge, his personality, the fact that he made us feel so comfortable with no pressure, and MOST importantly the fact that we felt we could trust him, we decided to go with the CX70 GT. When we left the dealership, I told him that he was born to do this job…I’m not sure he understood what I meant! Such an asset to Mazda!

Thank you, Asaf and Mina, for your exceptional services - sherigopwani

Thank you, Asaf and Mina, for your exceptional services and outstanding help to get my Mazda CX-5 on time.

Please don't support NewRoads Mazda. - Naveen

Please don't support NewRoads Mazda. Whether buying new or used, I simply advise you do not support this ethically skewed dealership. Here's my transparent experience. I purchased a used 2021 Mazda3 with low mileage being advertised as "accident free" with a clean Carfax for a competitive but not suspiciously low price in late 2025. Awesome. After test driving the car and visually inspecting the exterior for any anomalies (panel gaps, dents), the only thing that stood out was the not easily observable orange peel on the passenger side. The passenger door also rattled when closed. Sergei, the salesman we delt with assured us it was simply a clip or something minor shaking in the door. Believable (SPOILER- the door is filled with broken glass!☺). You'd think when buying a low mileage car from a trusted dealership you wouldn't have to worry about getting a pre-purchase inspection, but that's not right and this specific case is a clear example. Always do your due diligence as a buyer since sly, sneaky dealerships like NewRoads Mazda choose to turn a blind eye to things that don't immediately stand out. Within a couple of weeks after the purchase, the vehicle had to be taken back to get a bad wheel bearing replaced. How the technicians didn't catch this when inspecting/certifying the vehicle, we will never know. Nevertheless, thankfully it was covered under warranty. After a few months, it came to my attention that the paint on the passenger side was peeling off of the car (poorly done overspray) and that is when I noticed that the door was also bowed outward, separating the weather stripping from the vehicle itself. When this issue was brought to attention with the dealerships manager, the claim (in short) after back-and-forth as well as photo evidence was that they are sure they made no error and they can't know what was done between the time of purchase and the given date of contact, implying the damage was caused after the time of purchase. We both (dealership manager Curtis Biggs and myself) know this isn't true, especially since the car was purchased by the dealership for significantly lower than market value- they know why they did that. The repair cost and cost of depreciation is now on me, stuck with a car with a broken door full of broken glass. Despite being OMVIC certified, OMVIC has been useless thus far. The dealership simply doesn't really care about their customers despite the great customer service they provide you with before you make a purchase from them, and they have a team consisting of either blatantly incompetent staff members, maliciously sly staff members, or both. I hope it is understood that this review is not out of malice, but out of frustration for the financial detriment this has resulted in, as a warning to potential future customers, and for publicity about the dealerships operation style.

My Wife and I Visited Mazda Brampton to buy a SUV and a - Owen

My Wife and I Visited Mazda Brampton to buy a SUV and a very pleasant Salesman gave us a Tour Name Mahdad Mohri he was Very Good in explaining ever thing to us, and we ended up Buying a Mazda 2026 Brand New CX 30 GX AWD

Achilles Mazda is the most honest car dealership you can - Faraz

Achilles Mazda is the most honest car dealership you can come across. I had a really positive experience with them when buying my CX-90. From start to finish, they were very easy to deal with and made the entire process smooth and stress-free. I especially appreciated that they were never pushy and gave me the time and space to make my decision comfortably. They had all the right advice and helped me pick out the right trim and options for my needs. The paperwork was straightforward, simple and transparent, with no surprises or hidden fees along the way. It’s refreshing to deal with a dealership that values a good customer experience and makes you feel comfortable throughout the process. Purchasing a car is big decision and Achilles Mazda is the team you need to have in your corner to make that decision smooth and simple. Special shout out to Derek who helped us answer all our questions patiently and made sure we felt comfortable and informed throughout the car buying journey.

I have been looking around for a Mazda CX-5 for a few - Deesse

I have been looking around for a Mazda CX-5 for a few months before going to Scarboro Mazda. Unlike the other dealerships, I received nothing but excellent sales and customer service from Eugene at Scarboro Mazda! I am very particular with the details of my transaction and Eugene was very patient with me. Rob, the sales manager was likewise very professional and accommodating with all my requests. KUDOS to the team, keep up the excellent work!

Service advisor Suril Shah at Agincourt Mazda has been - Thaksha Raj

Service advisor Suril Shah at Agincourt Mazda has been very helpful. I took my car in for service. The best thing is, I don't need to call him - he calls me and keeps me updated with every detail. He knows what he's doing. Employee like him make me want to go back to Mazda, and make me own a Mazda vehicle, Thank you, Suril!

It’s already 2 months gone and dealership is not - Madhok

It’s already 2 months gone and dealership is not providing the signed copies of the deal. As a consumer I want to see which information is provided to my leasing company. Why the dealership got 4 separate bill of sale signed with different numbers. Why the dealership took $1795 from me after registering the vehicle on my name and bill of sale was changed. Dealership refused to provide the copies of the documents. There could be some fraudulent activities going on at this dealership. Please be aware and think twice dealing with them and providing your personal information. Go to a reputable auto group instead of this Arora Group.

I gave my car for service and got an update from - Hishant

I gave my car for service and got an update from technician who was servicing my car. He clearly mentioned in the video that there was no need of tire rotation or any sort and everything was in great condition. When I received the bill there was a change of $81.80 for tire rotation. When I questioned regarding this I was told this is part of a package and we will charge this no matter if we did the service or not. This is an absolute disgrace and abuse of power from the dealership who is charging customer no matter if the service was performed or not for the the items listed on the bill. The service manager kept diverting the question and instead started explaining me the meaning of the word "Optimal". Please do not take your car for service at this dealership!!!

I had a great experience buying a used CX-5 with Abhi. - Anton V

I had a great experience buying a used CX-5 with Abhi. She was very knowledgeable about all of their models and wanted me to find the right car for a good price. Didn't push for the final sale but rather went on numerous test drives to make sure the car was the right one first. She also was able to get the price I was looking for and the 2022 car was delivered in almost new condition! I highly recommend Gyro Mazda and also Abhi Kaur for your buying needs.

I have dealt with Zorka for 2 different purchases and she - sinnescooley

I have dealt with Zorka for 2 different purchases and she is the best. I feel so confident in her knowledge and I completely trust her with the information she gives me in buying a Mazda. She is very professional and informative. She is my “go to” salesperson for buying or leasing a vehicle. Thank you Zorka for taking such good care of me.

Purchased a CX-50 on June 2024, : Brought the car to the - marcelo669

Purchased a CX-50 on June 2024, : Brought the car to the 2 year service, at 20000km, mostly highway driving and car sits in an indoor garage. Mazda wants to charge around $1800 saying brakes need to be replaced and it’s not covered by warranty since it’s past 1 year. They first told me I needed to replace the brakes and showed me an invoice. When I questioned it, they brought me to see the car, but couldn’t show me any real wear on 3/4 brakes. After a quick Google search, there are known issues with the brakes on this car and people are getting it covered through their warranty.

This dealership is absolutely amazing. - kimberlybellrpn

This dealership is absolutely amazing. Not pushy, extremely helpful and informative with their honest professional opinions. There was no judgement on financial restrictions, just compassion and understanding. Tammy the general manager is doing an absolute incredible job keeping the environment inclusive, and as a family! Affan was soooo incredible patient with me and my difficulty making a decision on best option to purchase. Everyone in the dealership is smiling and very inviting!

My and wife and I found a used CX-5 that we absolutely - TDW

My and wife and I found a used CX-5 that we absolutely loved. We put down a deposit, signed a contract and filled out all of the other necessary paperwork. On the day that we were meant to pick up the vehicle, we were informed that the vehicle we had agreed to purchase was totalled in an accident (as it was leaving the repair shop on route to the dealership). The dealership proceeded to try to up-sell us on a more expensive option. There was little attempt on their end to try to "make things right". It was an incredibly frustrating experience. I would not recommend this dealership to anyone.

I went for my oil change March 16 and was greated by the - jojo

I went for my oil change March 16 and was greated by the wonderful staff at this dealership. The waiting area was super clean and offered tea and coffee while we waited. Was in and out within an hour. Excellent service. This was my second oil change here and will always return. Thank you to all the great staff.

Jack Wang is amazing to work with. - Kendra Jenson

Jack Wang is amazing to work with. He is knowledgeable and would like to work the managers for the customers. Would highly recommend working with Jack.

The service was first class ,far exceeded my expectations - garnettecwilliams

The service was first class ,far exceeded my expectations .The sale rep. Was patient, understanding and very knowledgeable. I was able to make my own decision with being forced into a purchase I could not afford.

Ming was extremely knowledgeable, patient, and courteous, - Marianne R

Ming was extremely knowledgeable, patient, and courteous, explaining the various features of my new Mazda 3 Sport ! His goodwill was further shown by the fact that Ming did all this and was not our actual salesman ! He also greeted us earlier in the week when our salesman was busy, and made himself available several times over the course of the week, to answer questions, When expressing a bit of uncertainty about a few features, Ming advised he was available anytime for follow up, and made certain I felt 100% confident before I left the lot, never once making me feel like I was taking too much time. Ming made this recent Mazda purchase a very positive memory. It is so rare to experience such teamwork in sales environments, Ming and Gautam are great models of this !

I can recommend Kanata Mazda's Harjinder Jaichand as a - whieldonanthony

I can recommend Kanata Mazda's Harjinder Jaichand as a fair and patient salesman but I was still strongly reminded that it's "Buyer Beware" in this business when I got home and realized I'd carelessly missed some quite serious damage on my used car.

Purchased a 2022 CX-5 and the service I felt was above my - Nordstromsarah

Purchased a 2022 CX-5 and the service I felt was above my expectations from both Vicky Samara and Chelsey. We are very happy with the vehicle and would highly recommend Half-Way Motors Mazda 😊

The salesman and sales manager were deceiving about the - Ann

The salesman and sales manager were deceiving about the price of the used car. When we were negotiating the final price, they claimed their website had the incorrect price and increased the price by $2000. We decided to walk away only to discover the next morning the vehicle was sold and the original price was not changed on their website. There are a lot of less-than-honest car salesmen and this dealership has them in abundance.

The best customer service I’ve experienced across all car - camozzi11

The best customer service I’ve experienced across all car dealerships I have been too! My time there was made best by Jake Armstrong whom was kind and helpful in choosing my first Mazda. He took time to show relevant features of the Mazda 3 and CX30 and worked with me calmly and cooperatively to find exactly what I was looking for. Jake is professional, well put together and a family man! I strongly recommend working with him and switching to the Mazda family

Carling Mazda has great customer service. - Dragonfly

Carling Mazda has great customer service. I had to bring my car in for service and I dealt with Sebastian at the service desk. He gave me great customer service.

Although I was happy with my purchase I was not when I - Dmastinx2

Although I was happy with my purchase I was not when I went today! when I was told my year of free tire storage was in fact only less than 5 months Nov -March I was expecting Nov-Nov!!

I visited Westdowne Mazda on November 12 to have my - jonnymahony15

I visited Westdowne Mazda on November 12 to have my wife’s winter tires installed and to address a heating issue in her vehicle. While the heating issue was resolved, we later discovered that the winter tires had not been installed and that the summer tires were still on the car. We noticed this issue on Monday, November 17. I understand that mistakes can happen, and human error is always possible. However, the experience that followed in trying to have this error corrected was extremely disappointing. I contacted the dealership numerous times throughout that week and left multiple messages. I had worked with Maria during my initial visit and left several messages for her without receiving any response. I also spoke with several receptionists, explained the situation, and requested to speak with a manager. I was told multiple times that I would receive a call back, but none came. It was not until Friday, November 28 that I was finally put in touch with a manager named Naiel. During this call, his tone lacked any meaningful apology despite the seriousness of the issue. I explained that I was concerned about my wife driving with summer tires as the weather was becoming colder and she did not feel safe. We agreed that the vehicle would be brought in the following morning, November 29, at 8:00 a.m., to have the winter tires installed. Although Naiel explained how the error occurred, there was still little acknowledgment or apology for the inconvenience. Having to bring the vehicle in on a Saturday and spend several hours correcting an error that should not have happened was far from ideal. I also had a separate appointment scheduled for December 12 to address a speaker issue in the vehicle. During the November 29 visit, I inquired about a possible discount for this upcoming service, which we agreed to discuss at the December appointment. That same day, my wife called the dealership twice and left messages for Naiel, hoping to hear directly from him about what had occurred. She did not receive a call back. When I returned on December 12 for the speaker repair, the only accommodation offered was a 13% discount on the speaker parts. More importantly, there was still no effort from Naiel or any member of management to offer a sincere apology for the earlier situation. I want to emphasize that this review is not about discounts. It is to inform others of the disappointing level of service we experienced. While mistakes can happen, there was a complete lack of accountability, communication, and urgency in resolving the issue. It took numerous phone calls over several weeks to have a straightforward mistake corrected. Based on this experience, I would strongly encourage others to think carefully before choosing this dealership if this is the level of customer service they can expect.

Warm and Appreciative, I had a very good experience with - Robert V.

Warm and Appreciative, I had a very good experience with the Kingston Mazda service department. The staff were friendly, professional, and kept me updated throughout the appointment. My vehicle was ready on time and the work was done properly. A solid, reliable service visit overall. Four stars from me. Rob V. Kingston

Very ignorant customer service. - Chip2295

Very ignorant customer service. We had got told we needed “new” tires just to be given unsafe used tires on our new vehicle, to which now we have to put more money into it, for proper tires to even use it. To get anywhere, with the employees is absolutely impossible, and to be belittled was just absolutely wonderful.. This is our first time going through a dealership, just to now not being able to trust them, & also having a lot of regrets. It has been nothing but a run around. Totally, a horrible experience already, filled with a lot of uncalled behaviour from “professionals”. We really wish we had went somewhere else.