"Extremely Unprofessional, Misleading, and a Complete - Krishna Dev
"Extremely Unprofessional, Misleading, and a Complete Waste of My Time"
I had one of the worst car-buying experiences of my life at Gyro Mazda. Initially, I was in the process of purchasing a car from another dealership when a representative from Gyro Mazda reached out, promising a better deal and claiming they could beat the price by $2,000. Based on this claim, I cancelled the other deal and decided to move forward with Gyro Mazda. That was my first mistake — trusting their word.
From there, the process became a nightmare.
They told me the finance approval would take 2 days, but no one followed up, and every time I called, I was ignored, redirected, or given vague answers. The salesperson who helped me initially refused to give any updates, saying, "I'm not the right person to ask," and pushed me off to someone else — who also never responded.
After nearly 2 weeks of chasing them, I was told the finance person handling my file was on leave. When I finally went to the dealership in person, I found out the truth: the finance person had actually LEFT the company — and they tried to hide this from me! They only admitted it when I confronted them face-to-face.
When I gave them an ultimatum to either get the approval immediately or cancel the deal, a “new” finance person suddenly appeared and told me that I didn’t have a strong enough credit score — something they should’ve checked and communicated right at the beginning. Only after pressuring them did they agree to cancel the deal and promised to refund my deposit within 3–5 business days.
But here’s the real kicker — the $2,000 discount they used to lure me away from another dealership? Turns out it was only $1,500, and even that was misrepresented during the negotiation process. This entire experience was a textbook case of false advertising, miscommunication, and internal chaos.
Highlights of their failure:
* Misleading discounts and bait-and-switch tactics
* False timelines for approval
* Poor internal communication and no accountability
* Finance manager handling my case had already left and they hid it
* No clear point of contact — everyone kept passing the buck
* Wasted nearly 3 weeks of my time with no result
Bottom line:
Gyro Mazda operates with misleading promises and absolutely no regard for customer time, trust, or transparency.
Do yourself a favour and go elsewhere — to a dealership that values honesty, communication, and professional service. I regret ever walking through their doors.
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