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Excellent first-time experience - M. Torrens
From the first email contact with Ben at Pfaff Mazda requesting information on a pre-owned Mazda 3, to the final "Farewell" when I drove off the lot, my experience with Ben's patience, friendliness, knowledge and courtesy was impressive. Ben was prompt to answer my questions, to set up an appointment, and made the sales process straightforward without unwanted pressure. Ben is a young professional with a bright future ahead. Ben has the qualities required to make the process feel that it is not all about "making the sale". For my first visit, I spent 3 hours asking questions and driving a couple cars. I was impressed with Ben's willingness to consider my vehicle needs and his patience with a long first visit. I confidently recommend Ben Emeny as a product advisor who is respectful, knowledgeable, and a pleasure to deal with.
My recent visit was nothing short of a polite, friendly... - simpson_leroy
My recent visit was nothing short of a polite, friendly and professional service.
Great value overall with reassured great workmanship to keep the Mazda 3 running smoothly.
Work was done to clean the fuel injectors which made a huge difference in overall performance and fuel consumption.
Keep up the awesome work for the customers Budds Mazda!!
great dealership. - bob
great place to have your Mazda serviced, great staff, and good price, will return. shopped around Ottawa for prices on a part needed, and they beet it by a mile, saved me more than $300.00, so if your looking for a great Mazda dealership give them a call, you won't be disappointed.
Best car shopping experience in town! - Sheira66
When shopping for a new car this past summer I visited every, and I mean every, lot in town... while many of them were pleasant experiences, Matt at Mazda made the entire process so painless and enjoyable that I purchased the first car I test drove from Mazda. Fast forward 6 months and we are looking for a "new" used car for my daughter and and once again...the first vehicle Matt pulls up for us is the winner! Add to that all the great customer service I receive when visiting the services department for seasonal tire changes and oil changes and I could not imagine going to any other dealership any time soon.
Vehicle Repair - Terry
We are satisfied overall with our experience at Halfway Motors Mazda. Scheduling an appointment was easy,
Additional service recommendations were made without pressure to follow through. The vehicle was repaired quickly and economically. Thanks for the great service!
Great experience! - AJ
It was my first time buying a vehicle and it was a wonderful experience. I didn’t come in looking to buy right off the bat, but I knew what model I liked... and ended up driving off with it a couple days later. Aiden and Russ were great help, kind, and extremely patient with me and especially my father - who tends to talk a lot and over people.
Overall great experience and would definitely recommend!
Great service! - Mina Athanasius
I just bought my first Mazda 3. I was served by Jesse Carr, who did a great job and didn't mind answering any questions I had regarding my new vehicle. I would definitely recommend that place to anyone.
Mazda CX5 GS - Louise
We dealt with Angela Denommee and Phil Evans and were very impressed with their professional and friendly service. Angela was great and very knowledgeable and so was Phil. We would definitely recommend Angela and the team at Performance Mazda. Amanda was also of great help. She explained how everything worked in the vehicle when we went to pick it up.
Don’t buy the paint protection plan or any protection... - Liquidsnake
Don’t buy the paint protection plan or any protection plans they offer. They don’t honour them. I have legitimate claims and they are simply ignoring me and don’t return calls.
This is a short review to express my experience and... - Ovin Gamage
This is a short review to express my experience and thoughts about the Airport Mazda Dealership. If you are looking to buy a Mazda, look no more! From the moment I entered the Airport Mazda Dealership, they went above and beyond customer satisfaction and did everything to treat me so special, that it honestly felt so comfortable. I went in a cold morning, the first person I met was the Leasing Sales Manager Amirali Vazin, I won’t hesitate to say, his customer service was amazing that he made my day. Amirali is so good at what he is doing, he explained the tiniest details of the new Mazda 3 2020 and he also managed to arrange me a test drive right away, which is only offered on appointment basis with other dealerships.
After going to a couple of dealerships, this place felt DIFFERENT, both in sales and customer service. My most heartful thanks also goes to the Sales Manager, Dilan Ratnapala, who is the man behind managing everything perfect to make sure it all runs smooth. Dilan completely satisfied my expectations and worked out to give an amazing price for the latest 2020 model. I promise, his excellent service skills are something you will notice in an instant. Lastly, I should also mention, Ganesh who is the Finance and Leasing Manager, He did everything to get my leasing approved, he happily answered my questions at any time.
I conclude this review saying that Amirali and Dilan are the best combination because they both work to give you the best deal. Overall, I felt, everyone who worked there are very friendly, knowledgeable and experts in their own field. Finally, I got my 2020 Mazda 3 yesterday for the price I had in my mind with no single regret, it’s with my great experience that I recommend this dealership to anyone who is looking forward to buying a car.
Thank you Jimmy Singh for your excellent customer... - Hyacint
Thank you Jimmy Singh for your excellent customer assistance when my BF dropped his phone in one of the cars we Have test driven last October 2nd (Saturday). The dealership is already closed when we came back that day but You went above and beyond of providing customer service by responding on the VM we sent you and coming on a non-office hours (Sunday) just so my BF can retrieve his phone. Again, thank you!!
Maple Mazda...you did it again!! - Clara
I recently upgraded to a 2019 CX-5 and once again, the staff at Maple Mazda rolled out the red carpet! As a resident of Mississauga I have several Mazda Dealerships in close proximity to my home but I choose to go the extra distance because the Customer Service is unparalleled. A special shout out to Giovanni Greco who was very patient in explaining all the new features of my vehicle. I absolutely appreciated receiving a follow up call a few days after the transaction to ensure I was totally satisfied with my vehicle. The staff at Maple Mazda understand the importance of the Customer Experience and do everything in their power to do this with excellence!
Recent purchase of CX3 GT - My Zoom Zoom
Our sales associate Haseeb was very informative and had excellent product knowledge. He was friendly and courteous which made the purchase extremely easy . We will be returning to the dealership when my daughter begins her search for her first car in the very near future .
I think he may have convinced my daughter to take a closer look at the CX5 .
Gary and Sarah
Excellent Customer Service - Yohan
I bought my 2019 CX5 at the Richmond Hill location. I love their excellent customer service and was able to work out a deal for my budget. Kudos to Ben, Reza and Allan. Great people
Tire Sensor Problem - Cip
I had my winter tires installed on Nov. 4th, on Nov. 7th I notice a low pressure reading, I checked the tires and all were good, I called the dealership on Nov. 8th in the late morning and was asked by Claire to bring my car in, I arrived early afternoon and after something Val informed they needed more time to determine the sensor problem. I agreed I would make a future apt and left the dealership, I have always had good service with the 4 Mazda fro..m your dealership. Val and his staff are very professional and always keep me informed
Worst customer service I’ve ever experienced. I was lied... - Alex
Worst customer service I’ve ever experienced. I was lied to about the standard features and late on delivery by a week. Not great when you drive for a living!
I bought my first car there in May 2012, since then I... - Dave
I bought my first car there in May 2012, since then I have purchased one in 2016, and 2017, with family and friends buying three more in 2017 based on our experience. Mac Downing is a fantastic, great guy, knowledge, works hard for his clients. The after slaws and service are well above the competition.
Traded my CX5 with the help of Saiss. Was quite an easy... - JD Alvarez
Traded my CX5 with the help of Saiss. Was quite an easy process-he was knowledgeable and just cool. Didn’t feel pressured as one might sometimes expect when car shopping. Melissa who helped with delivery was very helpful and personable as well. We enjoyed interacting with her. Everybody in Gyro who we encountered including Anna-Maria in the office were genuinely ready to help and wanted to provide great service. And they did! Thank you! Love our car!!
Excellent service - Marissa
This was my first time buying a vehicle and I was doing a lot of car shopping and trying to find a car that best suits myself and my needs. I went to different dealerships and talked to many salesman and they seemed nice and friendly.
However, Parth at Mazda was absolutely amazing. He made me feel welcome, gave me choices, didnt talk to me like a sales person and didn’t try and sell me on the first visit.He actually took the time to listen and understand what i had to say to then help me figure out things.
I work in sales and I can tell you that Parth is 100% genuine and honest and tries to help you.
I would recommend anyone to go see him and if you can see this message i want to say Thank you a million times!
Excellent service - MJ Gable-Flock
From the first contact reminding me of a maintenance appointment through to paying for the service I am always pleased with Leggat Mazda.
It may seem small but arriving at the dealership, driving up to the auto opening of the service door gives a feeling of importance.
The service staff greeting including name welcoming you, asking if there are any other concerns with the vehicle aside from the regular maintenance, an explanation of what the maintenance entails, length of time it will take and cost then ensuring if you aren’t waiting will you need the use of the shuttle service.
Phone calls are received with updates, extra needs and extra costs.
On maintenance conclusion my vehicle was ready in the timeframe advised by the staff in the beginning, costs were as I was advised.
In conclusion I am always very pleased with the services from Leggat Mazda and thank them for this.
No respect for customers time - Vicki
I have made the appointment to service the car for 8:30 and been told that the car will be ready at 2:30. Got a ride to the dealership at 4:00 and told by the clerk that it is not ready and to wait an hour. The way he said it was so unprofessional as he did not care about anything. When I got the car noted that it was dirty inside as they did not use paper mats. The same attitude of indolence is present in some of the sales people. 3 years ago when I was looking to buy a car I went first to this dealership as being close to my house. I was told they did not have the model I was looking for in stock and simply dismissed me. I went to the Brampton Mazda and although they did not have the model I wanted they brought it from Toronto. This is how service should be.
The management should review the operation of this dealership
Awful sales experience - mazdaowner
We came in to buy a used Mazda CX-5 that was advertised on their website. The sales rep was unprofessional and unwilling to answer questions. It was like pulling teeth to get him to pay attention to what we wanted to know. The car and price (were reasonable) so the purchase went through but for this person to make commission off of this experience is purely wrong. We had to chase him down as he was on the phone making personal calls. He was unable to show us transparently what he was offering and the price before we got to the leasing manager. What a wrong impression to make. All customers are important especially the one's helping you get to your sales number. I would never recommend this dealership and will in fact warn people to stay away. There are a lot of Mazda dealerships - find one where you are treated with respect.
My Experience at Guelph City Mazda - Joe Blow
I have been to the dealership only once, to have service on the car and to have the summer tires installed. Service was efficient and not time-consuming.
This experience, plus the initial ones of selecting a car and buying, was very good.
New Car Purchase - Dieter
After 17 years it was time to replace the Ford Focus I had. Did some research on a number of Compacts and settled on the Mazda 3 series. As it turned out they had a demo hatchback sport available which I took. The whole process took an hour. I dealt with Sam, Kevin,Ryan and another fellow whose name escapes me but he was great in explaining all the various functions this car has.
At no point did I feel pressured and I thought it was a great experience. They all acted in a professional manner.
I've had the car a week and so far so good.
Great experience - Jay
I had a great experience with the staff. Sukhmit and Paul were helpful and knowledgeable. They were also courteous and professional . Everyone at the agency was. I got an almost new CX-5 that I love. They had it ready and in perfect condition.
I recommend Prima !
Terrible - NA207
I can’t attest to the quality of service of the front of the dealership, but the service part is absolutely terrible, and it has only become worse over the years. The man at the desk was rude and unprofessional. I dropped my car off for an oil change and had to ask for the shuttle service, as it wasn’t even offered. When the car was ready I was told that the shuttle driver wouldn’t be able to pick me up because he was 40 minutes away and so I had to walk to the dealership. Luckily I was walking distance away at that moment, but if I was not and had an appointment afterwards, their lack of professionalism would have been very inconvenient. But perhaps the worst part of their service is that this oil change cost me more than the previous appointment, in which I got the oil changed, a lot more systems checked, and the wipers changed. This experience was truly disappointing, I would not recommend getting your car serviced at this mazda.
Excellent staff and service at Chatham Mazda - Monica
Just bought a Mazda 3 Sport. I was very pleased with how we were treated by Lorenzo and Scott! They were very knowledgeable about the cars and explained everything very clearly. Everything was handled well.
Complimentary car wash and continuous improvement - Tony
The overall service at Half-way Motors is good. However, having worked in a dealership in the past I can recommend a few things for continuous improvement. 1-take the time up front to explain to the customer what the repair costs will be and in this way, the customer will not be surprised when they receive their bill 2-off a complimentary car wash wish every service visit. (most other dealerships do)
New purchase and occasional maintenance. - ScottsOnGuitar
I purchased a new Mazda3 from this dealership and have had occasion to have maintenance done there, as well. The manager, sales and financing staff were easy to work with and fair. I never felt excessive pressure, nor underhandedness in any way. The service department seems very clean and organized and have always been willing to help over the phone or in person. If in the future, we purchase another Mazda--which is entirely possible--I would visit here as a first choice.
Incompetent service staff - Dean888
I had my vehicle in for a regularly scheduled oil change and service on a Thursday. The woman at the service desk ran me through what was done saying all fluid levels, engine checks and inspections were all good. 5 km down the road the check engine light comes on. I book a new appointment with them for the following monday for 11 am. I arrive, explain how the light came on after just leaving the previous appointment. She says no problem well have them look at it right away. 2 hrs roll by sitting in the waiting room. I check with the desk on the status of the car, the guy behind the desk says it hasn't even been brought into the garage yet. And I've been sitting here for 2 hours! They're explanation was that the service team goes on lunch at noon. And my appointment was for 11 so i don't know how that logic works. So now I'm waiting here for even longer... going to have to pay 110$ just to check this engine light not counting any possible repairs... never coming back to this place again. They're clueless and great at wasting everyones time.