TLDR: What an awful, idiotic, purchasing experience. Seriously guys. All you had to do was tell me when I could pick up my car, function as a cohesive unit, and not keep me in the dark. The only time people responded to me was when someone else, who didn’t even buy the damned car, YELLED at them.
All you had to do was acknowledge my existence AFTER I signed the contract.
I would never come back here, not even to get my car serviced. And what’s sad is that I was buzzing to my friends about how good the initial part of the transaction was.
Saturday: Things were moving along fine. The friendly salesperson, JP, seemed to be working with us, not against us. And then the transaction was made final. JP did not so much as even look at me when he came to sign the papers in the finance manager’s office, and then he disappeared. I was foggy on when I’d have to come in, what next steps were, but I assumed, “hey, the finance manager would get back to me when financing came through.”
Monday I’d heard nothing. Tuesday I called and left a message for the finance manager. Nothing. Wednesday I called and asked to speak to the sales person (I used the name on the contract, their full name). The admin/receptionist said she had never heard of this person before in their life (which, okay, maybe you don’t know someone’s full name, but really? That’s insane!). Directed me to the used sales manager—answering machine.
My sister—who was there helping me negotiate the sale—takes it upon herself to call the finance manager. She explains she was off sick (which is understandable) and asks if I can come in on Thursday. She emails me saying financing is approved, get your insurance, and another sales person will reach out (because JP is “on vacation”).
A sales person DOES NOT reach out, so I email back with insurance on Thursday and say I can come in on Saturday. Radio silence.
Friday a sales person calls and tells me I can pick up the car on Monday (because there are no “slots” available on Saturday—excuse me, what?), and asks for things I’ve already given to the finance manager. He says he'll send me an email confirming my appointment. I never got that email confirmation. My sister AGAIN calls, and the used sales manager apologizes, explaining JP is “no longer there” and they were cleaning up his mess.
It's amazing how quickly they'll respond to you when they think they have a sales lead (they responded immediately when I asked if the car was still available, sent an email confirming my appointment), and then just dump you once you've signed the contract.