I bought a brand new car off their lot and paid an extra $800 for the rust control module. A few weeks after I bought my car, I sent my brother to Burlington Mazda and he also bought a car. When I called to find out where my promised "customer loyalty" bonus was they they had forgot to do anything about it at the time of the sale and since I was calling a few weeks afterward, it was now too late but they would give me my next oil change for free instead. When I came for the oil change they had no record of that conversation and I ended up paying for the service. Actually, I ended up paying for every service. They do offer some sort of customer loyalty program where you pay for so many, maybe 9, and get the next one free but they never would give the free one even though I always brought my car in for the routine service in the hope that they would be more likely to honor the warranty should the need arise.
Well, the need did arise. Around 80000 km the car started making a clunk when shifting so I took it in and left it with them but they weren't able to find just what the problem was. i left it with them at least 5 more times over the next few months but they were never able to find just what the problem was. At one point Kevin diagnosed it as coming from the aftermarket floor mats but buying the proper Mazda mats didn't correct the problem. Leaving my car with them was technically free as they weren't charging me anything, but they don't have a loaner car and I was having to rent a car t get to drive the 62 km to work and back again each time my car was in and that isn't cheap! I'm sure it was coincidence, but the first time I brought my car back after the bumper to bumper warranty had run out they found a broken transmission mount. I had to fight with them but they finally did replace the broken mount under warranty and lo and behold, the noise stopped!
Now my car is rusty even though it has an extra $800 worth of rust proofing magic in the shape of a little black box under the hood and once again, its not the type of very specific rust that's overed under warranty. Even though the paint is bubbling and there is rust dripping out the drain holes in the doors, it is considered to be caused from "impact" and therefore, not covered under warranty. "How" you may ask "did you get rust caused by impact on the inside door jams of three of your doors, and the rear hatch?" Well I can answer your question because I asked Steve that exact same question, and here is what I learned. "Well, you could, umm, get an, errr, impact, umm, from ahhh, like a piece of dust, umm, being on the weatherstripping of the door and when you closed it it impacted the paint, chipping it and allowing it to rust."
There. Now you know not to use the doors unless you take full responsibility for the ensuing rust and perforation.
This place is hopeless. There are plenty of Mazda dealers around, give someone else your business.