I am interested in getting Mazda CX-5 as I really like the car and it has great features. However the price for new model is higher than my budget so I was looking for a cheaper option of the same car.
I saw a demo car on Mazda Scarborough website which was little over my budget so I wanted to check with them if there was any possibility of a better price. Their location is far from where I live and as I do not have any car, I called them on phone and talked to their representative. I told him that I was interested in that particular demo car and let him know my budget. I asked him if there was any possibility getting a price closer to my budget. The response I received was that they do not negotiate over the phone and I have to go there personally. I told him over and over again that I do understand that they cannot negotiate over the phone but at least if they could confirm that there was a possibility that the offer might be lower than listed price on the website and closer to my budget. I explained him clearly that I live far from the place and do not want to waste my time and money going there if they cannot offer a better price. The Sales representative spoke to his manager and confirmed to me that I will have to come over to their office for negotiation. When I reached there, I was told that the price on website was already a discounted price and it was the best price. This really upset me very much, as this was something they could have told me over the phone and I need not have wasted my time and money. I wanted to raise my concern about this attitude and asked to speak to their manager, after almost half an hour the manager ( I am not sure if he was the manager) turned up and he told me that there is no way I could get the car within my budget or even with 1000 over my budget. This upset me even more as manager too had insisted on personal visit for something they could have easily communicated on the phone.
I can totally understand that they do not negotiate over the phone and provide exact price but as I had explained clearly my budget and also made him aware that it was not convenient for me to go there, they could have told me over the phone what they told me in person since they were not going to offer even close to what I was asking for.
In another Mazda dealership previously, the lady there gave me her response on the phone without any hassles, so I do not understand why the people at Mazda Scarborough were so adamant about not giving any response about price.
Hope this incident helps them in improving their attitude and other customers do not have to suffer such incompetence.