Markham Mazda

This dealership has gone from really bad to terrible recently. Staff are extremely difficult to get in touch with, lack any sense of professionalism and are verbally abusive and threatening. You can't r recently. Staff are extremely difficult to get in touch with, lack any sense of professionalism and are verbally abusive and threatening. You can't run a business with intimidation. More

Approximately one month ago, my daughter and I visited Markham Mazda to purchase a car. During our initial visit, the dealership advised us that there was no inventory for the car we were interested in. A Markham Mazda to purchase a car. During our initial visit, the dealership advised us that there was no inventory for the car we were interested in. A few days later we received an email from the Sales Associate Krish (who assisted us), advising us that they had received an allocation of cars, specifically, the model we were interested in. We returned to the dealership to purchase the car. During the transaction, Krish (Sales Associate) and the Jerry (The Sales Manager) advised us that pending credit approval, the car would. be reserved for us with an expected delivery date at at the end of April. They also promised to connect with us within a week, to confirm that the car had been reserved and provide an exact delivery date. One month went by, with zero follow up. We sent emails that were unanswered, and when we made contract via phone, we were told by Krish (Sales Associate), that there. was no information available, but he would reach out when there was. We finally went to speak to Jerry (Sales Manager). He told us that the initial allocation had been slashed, and that he did not know when a car would become available. No alternative options were provided, Krish nor Jerry seemed to care about finding a resolution, and they seemed okay keeping the deposit while, we waited with no timeline for delivery of the vehicle we purchased because they TOLD US THERE WAS STOCK. Thankfully we had a deposit return clause written in to the purchase agreement, so we were able to have our deposit refunded. If you're buying a car, and want service, DON'T go to Markham Mazda. They'll take your money, provide you with zero service, and they are not customer service or resolution focused. WE DO NOT RECOMMEND Markham Mazda. BEWARE. More

A very positive buying experience at Markham Mazda. I was looking for a used vehicle for my daughter. For the particular make/model we were shopping for, I visited 3 brand name dealerships. I booked I was looking for a used vehicle for my daughter. For the particular make/model we were shopping for, I visited 3 brand name dealerships. I booked online appoints for all 3. Markham Mazda was the last dealership. As with the other 2, I booked a test drive online and Krish M. (Sales person) replied very quickly. My wife and I went to the appointment, took the car out for the test drive. All 3 cars we tested were basically the same aside from vehicle color and slight price differences. Krish took the time to listen to us, explained things to us. He took the time to address additional requests we had as a good Sales person does. He was quite clear on what he could or could not do and set expectations. We were planning to buy the vehicle out right (no financing), so in this day and age, no price negotiation (they just dropped 1K off the price about 2 weeks ago) and that is basically the position of every brand dealership. It is a sellers market at the time of this review. We decided to purchase the vehicle, the main decisive factor was the overall sales experience thus far. Case in point, Kris advised the Rick D. (Financial Services Manager) wanted to know if who the ownership would be under(my daughter or myself), meaning he shared a key piece of information with Rick to avoid errors, meaning the Markham Mazda team was communicating effectively. Of course you go through the ritual of meeting the Sales Manager as well. We signed off, dropped a payment down and agreed upon a pickup date. Krish advised what the process was for the remainder of the transaction. I also got reminder email Rick which was helpful. A few days later we picked up the vehicle and my daughter was very happy, They delivered on exactly what was agreed upon and on the agreed date for pickup. A very pleasant and efficient experience. It might be Interesting enough, when I was there to pick up the vehicle with my daughter, I bumped into a former KIA sales person that I bought my last vehicle from - Hameed D.- Another excellent salesperson. Did I read reviews before I came to this dealership ? Absolutely. What I did was sort through the comments and reviewed the content – good and bad. I can say treating others politely and respectfully yields politeness and respect in return. Get negotiation dialogue in emails so it’s documented, otherwise it is hearsay or a potential language/communication issue as we live in a multicultural society. Buying a big ticket item can be very emotional and many times it is what the buyer/seller feel they heard/understood. People at Car Dealerships work hard, from the Reception desk to sales people to business people to the mechanics and service operation functions. Treat them as you want to be treated, when in doubt get documentation where both parties have agreed to. And yep, sometimes people make mistakes – that makes us human. If I ever decide to buy a Mazda vehicle, this dealership will be the first dealership I visit. More

I had one of the worst experience here at markham Mazda. Initially I was said they will look if I can get approved for Mazda 3 sport , I actually came for Mazda 3 2016 model car. Without any of my documents Initially I was said they will look if I can get approved for Mazda 3 sport , I actually came for Mazda 3 2016 model car. Without any of my documents they said they got me pre approved. Since the price for Mazda 3 sport was high, I went for another used car which they have mentioned online is available for financing. However, later they call me and say they can't finance for the 2016 car nor the alternative option I chose for (even though it is mentioned online it can be financed). Then I opted against buying and when asked for my refund they are reluctant to pay it and are giving unfair reasons. And are pushing me to buy more expensive used cars like Benz saying they have an approval for the same. The salesman gave me confirmation that he will refund the deposit if I can't find a car. But now he is lying he hasn't said anything like that. They are unprofessional and they know am new to Canada and were clearly taking advantage of my situation. They kept on lying that because of me they could not sell the Mazda 3 sport, however the car has been unsold since July this year, and since September since I took test drove the car on September. Whenever we ask them they lie that the car has many in line to be taken. But infact the car has been unsold for many months. I had the worst experience from markham Mazda. More

Came to make a deal. But the price has magically increased within a day . Manager told me that their computer system is the one to blame. Really???? But the price has magically increased within a day . Manager told me that their computer system is the one to blame. Really???? More

I was in this dealership last week and order a new vehicle, Jerry explain everything to me with regards all my option very happy with my experience with the purchase. vehicle, Jerry explain everything to me with regards all my option very happy with my experience with the purchase. More

Look elsewhere if you want professional and competent after sales service. No one at the dealership appears to know what steps to follow for symtech related claims and Jerry in particular doesn't value y after sales service. No one at the dealership appears to know what steps to follow for symtech related claims and Jerry in particular doesn't value your time. More

Don’t go to this dealership unless you have no other choice. My dad was Working with Louis and he was going to take advantage of my dad with all these bogus extra charges. It wasn’t until I step in did choice. My dad was Working with Louis and he was going to take advantage of my dad with all these bogus extra charges. It wasn’t until I step in did those charges disappeared and when I started asking questions about the pricing did he become very evasive and condescending. Unfortunately they had the only colour and model available so I had no choice but to buy from them Pay careful attention with their finance department. They don’t know the details and terms of their own promotions so read the contract. Don’t take their 5 second explanation of what each section is about. More

Real bad experience. DO NOT TRUST THE FINANCE DEPARTMENT. Do not sign anything unless you have verified the charges with Mazda Canada (Head Office) first. Do not sign anything unless you have verified the charges with Mazda Canada (Head Office) first. More

Very Professional, very helpful. I’m very satisfied with the service. Thank you Jerry Chua, (sales manager) Anson, Annie and Yagnesh. I would highly recommend their services. the service. Thank you Jerry Chua, (sales manager) Anson, Annie and Yagnesh. I would highly recommend their services. More